6/10 Okay
Gordon
Travelled with family
12 Jan 2024
Liked: Cleanliness, property conditions & facilities
This hotel could easily reach a 5 star rating. The views are amazing and majority of the staff provide great customer service with an amazing lady on reception, barman and the one serving coffees was also a welcomed sight in the morning. The hotel itself is near a lift with great access to the snow and the hotel has a spa, ski equipment room, games room and parking. Together with dining this was all the reasons for booking this hotel. The downside to the hotel is a lack of flexibility by certain staff members, some of the basics in the room, the restaurant and breakfast. The restaurant appears to lack an understanding of the customer or leader that is able to deliver a product and experience. This is a great pity as the setting is fantastic but food, choice and organisation needs a lot of attention. They have the staff but not the leadership required to set standards and the service. Note that if you don’t get a booking they often won’t accept you in the restaurant this is not down to being full it’s more related to how things are organised and the lack of flexibility. Please also note that the hotel is promoting sustainability which I fully support however using this as an excuse for not providing glasses in rooms and decent shampoo, conditioner and soap is acceptable and a basic need. We stayed 7 days and asked about obtaining these products and was told to buy them from the supermarket in Trento by reception. The paper cups fell apart after 3 days and not replaced!!
Gordon
Stayed 6 nights in Jan 2024