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La Bastide De Tourtour & Spa Hôtel

4.0 star property

Photo gallery for La Bastide De Tourtour & Spa Hôtel

Front of property – evening/night
An outdoor dining area with tables and chairs, large windows, and a view of the sea.
View from property
Couples treatment room(s), sauna, hot tub, steam room
Couples treatment room(s), sauna, hot tub, steam room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Route de Flayosc, Tourtour, Var, 83690
  • Place, Domines des Rabelles
    ‪11 min drive‬
  • Place, Place Martin-Bidoure
    ‪16 min drive‬
  • Place, Place Frederic-Mistral
    ‪17 min drive‬

Room options

View all photos for Superior Room, Spa access included (Indoor swimming pool, Sauna, Spa hot tub, Hammam)

Superior Room, Spa access included (Indoor swimming pool, Sauna, Spa hot tub, Hammam)

Superior Room, Spa access included (Indoor swimming pool, Sauna, Spa hot tub, Hammam)

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, Spa access included (Indoor swimming pool, Sauna, Spa hot tub, Hammam)

A bedroom with a bed, bedside tables, a TV, a chair, and a window with curtains.

Standard Room, Spa access included (Indoor swimming pool, Sauna, Spa hot tub, Hammam)

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 10 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Prestige Room, Spa access included (Indoor swimming pool, Sauna, Spa hot tub, Hammam)

Prestige Room, Spa access included (Indoor swimming pool, Sauna, Spa hot tub, Hammam)

Prestige Room, Spa access included (Indoor swimming pool, Sauna, Spa hot tub, Hammam)

10.0 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Comfort Room, Spa access included (Indoor swimming pool, Sauna, Spa hot tub, Hammam)

Comfort Room, Spa access included (Indoor swimming pool, Sauna, Spa hot tub, Hammam)

Comfort Room, Spa access included (Indoor swimming pool, Sauna, Spa hot tub, Hammam)

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

About the area

Tourtour

At La Bastide De Tourtour & Spa Hôtel, you'll be 4.7 km (2.9 mi) from Château Thuerry and 5.9 km (3.7 mi) from Domaine de Valcolombe. Highlights at this boutique hotel include 2 hot tubs, a full-service spa and a restaurant. .A pampering day can include deep-tissue massages, Swedish massages and body scrubs along with access to the sauna and hot tub. For a drink, you can stop by the hotel's own lounge bar. Enjoy the indoor swimming pool, gym, outdoor tennis court and Turkish bath/hammam. 646 square feet (60 square metres) of event facilities include 2 meeting rooms and conference space. Plus you'll find free Wi-Fi in public areas, a sauna and a seasonal outdoor swimming pool. Buffet breakfast is available daily between 7:30 AM and 10:00 AM. There's also the convenience of free self parking. .Attractions in proximity to this 4-property class Tourtour hotel include Gorges du Verdon and Lac de Sainte Croix.

What's nearby

  • Domines des Rabelles - 11 min drive - 9.7 km
  • Château Thuerry - 16 min drive - 12.1 km
  • Place Martin-Bidoure - 16 min drive - 13.8 km
  • Place Frederic-Mistral - 17 min drive - 14.2 km
  • Les Sentiers de La Dracenie - 19 min drive - 17.2 km

Getting around

  • Vidauban Station - 30 min drive
  • Nice (NCE-Cote d'Azur) - 76 min drive

Restaurants

  • ‪Chez Ta Mere - ‬17 min drive
  • ‪Lou Baraulo - ‬17 min drive
  • ‪Les Braconiers - ‬10 min drive
  • ‪Grand Café du Cours - ‬15 min drive
  • ‪La Bohéme - ‬9 min drive

About this property

La Bastide De Tourtour & Spa Hôtel

La Bastide De Tourtour & Spa Hôtel offers its guests a full-service spa, 2 hot tubs, an outdoor tennis court, and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 646 square feet (60 square metres) and includes conference space. A children's pool, a seasonal outdoor pool, and a health club are also featured at the business-friendly La Bastide De Tourtour & Spa Hôtel. Free self parking is available.

This 4-star Tourtour hotel is smoke free.

  • 23 guestrooms or units
  • 2 levels
  • Conference rooms
  • 646 sq ft of conference space
  • 60 sq. m of conference space
  • Built in 1967
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Pool or billiards table
  • Library
  • Garden
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
La Bastide De Tourtour & Spa Hôtel offers 23 accommodations with a safe and free newspapers. Each accommodation is individually decorated. Flat-screen televisions come with cable channels. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

This Tourtour hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: EUR 21.50 for adults and EUR 9.50 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 hot tubs
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Golf driving range
  • Health club
  • Indoor pool
  • Library
  • Outdoor tennis court
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 646 square feet of conference space
  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Hardwood flooring in room
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Thin carpet in room
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • Built in 1967
  • Local artist showcase
  • Mediterranean architecture
  • Reception hall
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Heating
  • Individual decor
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property's restaurant is open for dinner only and Staurdays and Sundays for lunch also. July and August, the restaurant is open for lunch and dinner.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 15 May to 15 October:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet (varies based on length of stay)
  • Maximum 1 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 50.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.31 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 21.50 for adults and from EUR 9.50 for children
  • Pet fee: EUR 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, ANCV Cheques-vacances, mobile payments and cash
Mobile payment options include: Google Pay and Apple Pay
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, ANCV Chèques-vacances, cash, mobile payments, Google Pay and Apple Pay. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in September.
  • Pool access available from 9:30 AM to 7:30 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Bastide Hotel Tourtour
Bastide Tourtour
La Bastide De Tourtour Hotel Tourtour
Bastide Tourtour Hôtel
La Bastide De Tourtour Hotel
La Bastide De Tourtour
La Bastide De Tourtour & Spa
La Bastide De Tourtour & Spa Hôtel Hotel
Bastide Tourtour Hôtel
Bastide Hôtel
Bastide Tourtour
Bastide
Hotel La Bastide De Tourtour & Spa Hôtel Tourtour
Tourtour La Bastide De Tourtour & Spa Hôtel Hotel
Hotel La Bastide De Tourtour & Spa Hôtel
La Bastide De Tourtour & Spa Hôtel Tourtour
La Bastide De Tourtour Spa Hôtel
La Bastide De Tourtour
Bastide Tourtour Hôtel
Bastide Hôtel
Bastide Tourtour
Bastide
Hotel La Bastide De Tourtour & Spa Hôtel Tourtour
Tourtour La Bastide De Tourtour & Spa Hôtel Hotel
Hotel La Bastide De Tourtour & Spa Hôtel
La Bastide De Tourtour & Spa Hôtel Tourtour
La Bastide De Tourtour Spa Hôtel
La Bastide De Tourtour
La Bastide De Tourtour & Spa Hôtel Tourtour
La Bastide De Tourtour & Spa Hôtel Hotel Tourtour

Frequently asked questions

What is the cancellation policy at La Bastide De Tourtour & Spa Hôtel?

La Bastide De Tourtour & Spa Hôtel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at La Bastide De Tourtour & Spa Hôtel?

Yep, La Bastide De Tourtour & Spa Hôtel has a free self car park.

Is there a spa on site at La Bastide De Tourtour & Spa Hôtel?

Yep, there is an onsite spa at La Bastide De Tourtour & Spa Hôtel. It has 2 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as sports massages.

Does La Bastide De Tourtour & Spa Hôtel have a pool?

Take your pick from a seasonal outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 9:30 AM to 7:30 PM (Seasonal outdoor pool open from May to September).

What luxury perks are available at La Bastide De Tourtour & Spa Hôtel?

La Bastide De Tourtour & Spa Hôtel features 2 hot tubs, a health club and an indoor pool.

Is La Bastide De Tourtour & Spa Hôtel family-friendly?

You bet! With amenities such as a children's pool, babysitting services and laundry facilities, it's no surprise that La Bastide De Tourtour & Spa Hôtel is a hit with families.

Does La Bastide De Tourtour & Spa Hôtel serve breakfast?

Yeah, buffet breakfast is available daily from 7:30 AM to 10:00 AM.

Is there a free airport shuttle available at La Bastide De Tourtour & Spa Hôtel?

No, La Bastide De Tourtour & Spa Hôtel does not offer an airport shuttle service.

Is there a bar or restaurant at La Bastide De Tourtour & Spa Hôtel?

Yep, they've got a lounge bar and an onsite restaurant that serves French cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at La Bastide De Tourtour & Spa Hôtel?

Check-in begins at 3 PM. Check-out time is noon.

La Bastide De Tourtour & Spa Hôtel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 109 out of 180 reviews
Rating 8 - Good. 53 out of 180 reviews
Rating 6 - Okay. 10 out of 180 reviews
Rating 4 - Poor. 4 out of 180 reviews
Rating 2 - Terrible. 4 out of 180 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Natallia

Liked: Staff & service, property conditions & facilities
Great stay! Beautiful view
Stayed 1 night in May 2025
Verified

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent soothing place
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

Ocean

Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing stay at this charming hotel with the best view in Provence
Stayed 3 nights in Jun 2023
Verified

10/10 Excellent

Richard

Liked: Property conditions & facilities
Stunning place with excellent staff. Highly recommended
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful scenery
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The ideal spot for relax and enjoyment! Serene, beautiful and always a keen eye for the guests needs! Beautiful rooms, excellent spa & pool facilities! A good restaurant! Good parking place at the hotel.
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just beautiful!!!
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Provence cycling trip

Beautiful location and building. Highly recommend
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

elena

Liked: Cleanliness, staff & service, property conditions & facilities
The building has the wow factor! Room was big and has a large terrace with great view, nice pool, good restaurant and the people are very nice. Close to Gorge du Verdon.
Stayed 2 nights in May 2023
Verified

10/10 Excellent

Jean-Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay !

This is a magnificent property and the owners and their team are doing everything they can to please you. We were 2 couple for 3 nights and had an extremely pleasant stay. Everything from food to property cleanliness is top. Add to this the welcoming warmth of the whole team and this made our stay perfect. Thank you Marc and Chantal !!!
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 3 nights in Sep 2025
Verified

6/10 Okay

Amber

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very rude staff that made very little effort on customer service.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Julien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gre
Stayed 1 night in Aug 2025
Verified

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
just the upgrade philosophy is not so convenient
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

KS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stunning setting in a quiet part of Provence.

Had a very pleasant one night stay (two would have been better to fully utilise the spa). Friendly staff and superb location. We had a superior room with a balcony and a partial side view. If available, i would book the next room type up with balcony and more full on view. We had breakfast here which was varied and plentiful. I briefly enjoyed the spa which was extensive with sauna, indoor pool, hamman etc. Great collection of info on all the possible walks and cycle rides in area, which was really well presented. Well done! Only (small) thing is they asked if we wanted to book for dinner a few days earlier and we said no, thinking we would eat in the village for some local ambience. But in early Oct all 6 restaurants were closed on Monday and their restaurant was fully booked. It would have been good to know that as we would have booked! But we drove to Aups which was only 20 mins away and ate there.
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fin anläggning i en av Frankrikes vackraste byar.

Fantastisk liten by, pittoresk och full av charm. Alla människor verkar trivas med tillvaron och utstrålar vänlighet. Så även på hotellet/bastiden.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Piero

Liked: Staff & service, amenities, property conditions & facilities
Una bellissima struttura alle porte (5m a piedi) di un paesino suggestivo quale è Tourtour, circondata da campagna e tanta vegetazione. Una struttura che per bellezza, servizi e disponibilità e cortesia dello staff della reception suggerisco vivamente! Però c’è stato un piccolo disguido.. un ospite indesiderato al ristorante! Per ben 2 sere su 2 un topolino di campagna… la seconda sera la presenza è stata praticamente continuativa a bordo terrazza esterna tanto che abbiamo dovuto cambiare tavolo e farci posizionare all’interno. Siamo stati anche irrisi dallo staff del ristorante, in testa il maitre, per il ribrezzo di mia moglie e la richiesta di spostamento… si vede che li sono abituati a conviverci ma a cena, anche no.. un topo, seppur piccolo e di campagna. che gira indisturbato per la sala, ai margini o meno, è un qualcosa di assurdo.. Invece, per gli addetti alla sala e gli altri ospiti che lo avevano notato, sembrava decisamente la norma. Salviamo giusto 1 giovane cameriere che pazientemente e professionalmente ci ha assistito per i cambi tavolo.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Yannick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Belle parenthèse hors de temps
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magnifique hôtel!

C’était un merveilleux séjour. L’après midi de notre arrivé on a bien profité du spa, avant de nous balader au village de tourtour (5 min à pied du bastide) pour prendre un verre. Nous avons pris la demi pension qui franchement valait le coup, donc le soir on a dîné à l’hôtel et on a commandé ce qu’on a désiré pour le petit déjeuner lendemain, qui nous a été livré à la chambre pour profiter de la vue du balcon. Nous reviendrons avec plaisir pour nous échapper de la Côte d’Azur
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

FLORIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parfait

Très bel hôtel, spa magnifique et intimiste. Ouvert de 9h30 à 19h (dommage que ce ne soit pas plus pour les belles journées de printemps et été) literie de bonne qualité chambre agréable personnel au petit soin
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Jean-pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tout est parfait.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

daniele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lieu exceptionnel
Stayed 1 night in Oct 2024
Verified

8/10 Good

Manon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel agréable, nous avons pu être surclassés sans trop de suppléments. L’installation spa est excellente et très agréable, golf, tennis, etc Très belle vue. Par contre pour un 4* et une chambre prestige, même pas de mini bar/ bouilloire café, une petite bouteille pour 2 pour tout le séjour même pas renouvelée, c’est la même chose pour les cotons je trouve ça un peu limite… le restaurant est bon mais pas excellent.
Stayed 2 nights in May 2024
Verified

10/10 Excellent

PATRICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent séjour je recommande et je reviendrai Endroit idyllique
Stayed 3 nights in Aug 2023
Verified

4/10 Poor

Corinne

Liked: Room comfort
Disliked: Staff & service

Dommage

Notre séjour a été contrarié par la décision de l’hôtel de nous installer dans une grande chambre pour handicapé mal chauffée et lugubre, en rez-de-chaussée. Impossibilité de pouvoir nous changer de chambre selon la réceptionniste car l’hôtel était plein. Notre réservation avait été faite 1 mois auparavant, et la réceptionniste nous a précisé que l’hôtel nous avait prévenu par mail de la chambre qui nous avait été attribuée … hors il n’en était rien!!! Aucun mail reçu de leur part! Je précise que nous avions réservé une chambre supérieure et pas un premier prix: chambre confort. Finalement après une longue insistance la réceptionniste nous a trouvé une chambre confort (donc de la gamme en dessous) que nous avons accepté. Il n’y a eu aucun geste commercial en retour … nous avons payé le prix d’une chambre supérieure au prix d’une confort. Il est très dommage (compte tenu de la gamme de cet hôtel 4 étoiles) et étant client depuis une vingtaine d’année d’être traités de la sorte. Moralité ne prenez pas de chambre supérieure, vous risquez d’être déçu
Stayed 1 night in Feb 2023

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