Save

Rio Serrano Hotel + Spa

4.0 star property
Upscale spa hotel, walk to Serrano River

Choose dates to view prices

Photo gallery for Rio Serrano Hotel + Spa

Indoor pool, open 8:00 AM to 10:00 PM, pool loungers
Land view from property
Superior Double or Twin Room, Mountain View
Free daily buffet breakfast
Breakfast, lunch, dinner served; Regional cuisine, garden views
Reviews
8.8

Excellent

Popular amenities

  • Spa
  • Pool
  • Breakfast included
  • LaundryLaundryLaundry
  • All-inclusive
  • Restaurant

Explore the area

Map
Torres Del Paine, Sector Pueblito Serrano, Torres del Paine, Magallanes, 6170000
  • Popular LocationTorres del Paine National Park7 min drive
  • Popular LocationCuernos del Paine Lookout14 min drive
  • Popular LocationLago Pehoe30 min drive

Room options

View all photos for Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Free cots/infant beds
Hypo-allergenic bedding
Renovated in 2019
Premium bedding
Down duvet
  • 24 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Superior Double or Twin Room, Mountain View

Superior Double or Twin Room, Mountain View

Superior Double or Twin Room, Mountain View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Free cots/infant beds
Hypo-allergenic bedding
Renovated in 2019
Premium bedding
  • 32.0 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Traditional Double or Twin Room, Mountain View

Traditional Double or Twin Room, Mountain View

Traditional Double or Twin Room, Mountain View

Highlights

Soundproofed
Individually furnished
Individually decorated
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Renovated in 2019
Premium bedding
  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

Similar properties

Terrace/patio
Kau Rio Serrano
Breakfast included
Parking included
Free WiFi
Housekeeping
5.0 out of 5, Exceptional, (3)
The price is AU$1,032
for 1 night
includes taxes & fees
29 May - 30 May
Kau Rio Serrano

About the area

Torres del Paine

A family-friendly stay in Torres del Paine awaits you at Rio Serrano Hotel + Spa. You'll be 0.5 km (0.3 mi) from Serrano River and 3.6 km (2.2 mi) from Torres del Paine National Park. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering at KOLAF can include body wraps and body scrubs along with access to the sauna. The restaurant, Kaienk Restaurant, serves Regional cuisine and is open for breakfast, lunch and dinner. Dickson is the hotel's own bar. Enjoy the 24-hour gym, sauna and pool loungers as well as access to horse riding/hire. 635 square feet (59 square metres) of event facilities include 4 meeting rooms and a conference centre, and other business amenities include a business centre and coworking space. Other amenities include free WiFi in public areas, a free manager's reception and a coffee shop/cafe. Free buffet breakfast is available daily between 7 AM and 10 AM. There's also the convenience of free self parking. .With a stay at this 4-property class Torres del Paine hotel, you'll be 10.2 km (6.4 mi) from Cuernos del Paine Lookout and 17.7 km (11 mi) from Lago Pehoe.

What's nearby

  • Torres del Paine National Park - 7 min drive
  • Cuernos del Paine Lookout - 14 min drive
  • Lago Pehoe - 30 min drive
  • Salto Chico Falls - 31 min drive
  • Salto Grande - 46 min drive

Restaurants

  • Restaurant Hotel Rio Serrano - 1 min walk
  • Don Pascual 1940 - 4 min walk
  • Los Colonnos Del Sur - 9 min walk

About this property

Rio Serrano Hotel + Spa

Upscale spa hotel, walk to Serrano River
Some rates at Rio Serrano Hotel + Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Rio Serrano Hotel + Spa offers its guests a full-service spa, an indoor pool, and a 24-hour health club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces.

A business centre, 4 meeting rooms, and coworking spaces are available. Event space at this hotel measures 635 square feet (59 square metres) and includes a conference centre. A sauna, spa services, and a library are also featured at the family-friendly Rio Serrano Hotel + Spa. You'll have access to the indoor pool at a partner property. Limited free parking is available on a first-come, first-served basis. A complete renovation of Rio Serrano Hotel + Spa was completed in June 2019.

This 4-star Torres del Paine hotel is smoke free.

  • 108 guestrooms or units
  • 4 levels
  • 2 buildings
  • 635 sq ft of conference space
  • 59 sq. m of conference space
  • Built in 2001
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Rio Serrano Hotel + Spa offers 108 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets and premium bedding. This Torres del Paine hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps.

Bathrooms include baths or showers with a rainfall showerhead, designer toiletries, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, KOLAF. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Dickson
  • Kaienk Restaurant

Things to do

  • 24-hour health club
  • Arcade/game room
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Horseback riding/rentals
  • Indoor pool
  • Indoor pool (guest access)
  • Library
  • Pilates classes
  • Playground
  • Sauna
  • Shopping centre
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's toys
  • Free cot
  • Highchair
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (635 square foot of space)
  • Coworking space

Outdoors

  • Firepit
  • Garden
  • In a national park
  • In the mountains
  • On a river
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2001
  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Renovated entire property - June 2019
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste on request
  • Towels

Food and drink

  • Champagne service
  • Minibar

More

  • Desk
  • Electrical adapters
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 12 and over, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and over; guests must have received complete vaccination at least 15 days prior to check-in

Renovations and closures

The property is closed between 1 May and 1 October.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Rio Serrano Hotel + Spa

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 12 and over, and the test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and over; guests must have received complete vaccination at least 15 days prior to check-in.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Free in-room WiFi has a 2-device limit.

Property is also known as

Río Serrano
Río Serrano Hotel
Río Serrano Hotel Torres Del Paine
Río Serrano Torres Del Paine
Hotel Río Serrano Torres Del Paine
rio serrano hotel spa Torres Del Paine
rio serrano hotel spa
rio serrano spa Torres Del Paine
rio serrano spa
Hotel Río Serrano
Rio Serrano Hotel + Spa Hotel
Rio Serrano Hotel + Spa Torres Del Paine
Rio Serrano Hotel + Spa Hotel Torres Del Paine

Frequently asked questions

What is the cancellation policy at Rio Serrano Hotel + Spa?

Rio Serrano Hotel + Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Rio Serrano Hotel + Spa?

Yep, Rio Serrano Hotel + Spa has a free self car park and free RV/bus/truck parking. Onsite parking is limited.

Is there a spa on site at Rio Serrano Hotel + Spa?

Yep, KOLAF is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Rio Serrano Hotel + Spa have a pool?

Yep, and guests recommend it! Rio Serrano Hotel + Spa has a pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 8:00 AM to 10:00 PM.

What luxury perks are available at Rio Serrano Hotel + Spa?

Rio Serrano Hotel + Spa features a full-service spa, a 24-hour health club and an indoor pool. All guestrooms come with pillowtop beds and premium bedding.

What makes Rio Serrano Hotel + Spa a romantic place to stay?

Garden-view dining and a champagne service, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Rio Serrano Hotel + Spa.

Is Rio Serrano Hotel + Spa family-friendly?

You bet! With amenities like kids' meals and a playground, as well as highchairs and free infant beds in the guestrooms, it's no surprise Rio Serrano Hotel + Spa is a hit with families.

Does Rio Serrano Hotel + Spa serve breakfast?

Yeah, complimentary buffet breakfast is offered daily from 7 AM to 10 AM.

Is there a free airport shuttle available at Rio Serrano Hotel + Spa?

No, Rio Serrano Hotel + Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Rio Serrano Hotel + Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves Regional cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Rio Serrano Hotel + Spa?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Rio Serrano Hotel + Spa?

No, pets and service animals are not allowed.

Rio Serrano Hotel + Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 200 out of 349 reviews" "
Rating 8 - Good. 100 out of 349 reviews" "
Rating 6 - Okay. 25 out of 349 reviews" "
Rating 4 - Poor. 13 out of 349 reviews" "
Rating 2 - Terrible. 11 out of 349 reviews" "

9.4/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Edward

Liked: Amenities
Unbeatable view of the Torres, great location, beautiful bar and dining area with delicious drinks and food.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jaime

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is wonderful, and I would recommend it to anyone traveling in this region. The views were priceless, and the staff, accommodations, and all of the services on property were amazing.
Stayed 3 nights in Feb 2024

10/10 Excellent

Robert

Liked: Staff & service, amenities, property conditions & facilities
The rooms and property could use some updating but that is a minor point. The staff, the food and the location are unbelivebly great. I recomend the all inclusive plan. Great food any time of the day and all drinks (including liquor) included. Not many options so stay and enjoy!
Stayed 3 nights in Feb 2024

10/10 Excellent

steffanie

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place!
Stayed 4 nights in Feb 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spectacular location with all rooms facing The Massif in Torres del Paine. Horses graze right outside your windows. Very close location to the park and hiking/excursions. All inclusive option is nice. Very comfortable, updated bed and bedding. Very nice breakfast buffet. Incredible food presentation.
Stayed 6 nights in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very good experience. You are paying for the location and all-inclusive of course. The double room was not anything special. The food was fantastic, but they mismanaged the Christmas Night dinner and we ate an hour and a half past our reservation.
Stayed 2 nights in Dec 2023

10/10 Excellent

Yingfei

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from my room is very beautiful and the staff are extremely friendly. Food service is great
Stayed 4 nights in Jan 2024

10/10 Excellent

Ximena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024

2/10 Terrible

Victor

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible, unprofessional, under staffed, rude
The hotel is clean and comfortable. The location is perfect. The views you get from the rooms are amazing. However, we had a terrible experience during our stay. Be prepared to spend at least 2-3 hours for dinner, as service is extremely slow. The staff made constant errors with our orders also, which then prolonged our dinner time even more. The hotel is very clearly under-staffed. Which may explain why almost all of the staff were very unpleasant as well. 9/10 always looked mad, were unfriendly, no one ever greets you or willingly helps you with anything. They look annoyed or roll their eyes at you when you ask them anything at all. There was one young man named Charly, who was the only nice and helpful staff member during our entire stay. He was friendly, sociable, eager to help, and most importantly, he was simply polite. He was one of the only staff there that was like that. Lastly, we had an absolute nightmare experience with Rio Serrano. We paid for the iceberg excursion and our transport van never came to pick us back up. There were a few other hotel guests also stranded with us. We had no reception, no food, were all alone in the middle of the national park, it was freezing and very windy. After a few hours we were finally picked up as we were all walking up a dirt road. The hotel first refused to refund us. After much arguing, they promised they would give us a full refund for the excursion. They never did. Unacceptable and unprofessional. Never again.
Stayed 4 nights in Jan 2024

10/10 Excellent

Lizabeth

Travelled with family
Very pretty hotel, gorgeous spa, majestic views and great food. Excursions were terrific and the guides were very nice. I would definitely recommend this hotel to anyone visiting Patagonia who wants a little luxury.
Stayed 4 nights in Dec 2023