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Rio Serrano Hotel + Spa

4.0 star property

Photo gallery for Rio Serrano Hotel + Spa

Porch
Property video
Mountain view
Gift shop
Lobby sitting area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
The current price is AU$530
11 Apr - 12 Apr

Explore the area

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Torres Del Paine, Sector Pueblito Serrano, Torres del Paine, Magallanes, 6170000
  • Place, Serrano River
    ‪6 min walk‬
  • Place, Torres del Paine National Park
    ‪7 min drive‬
  • Place, Lago Pehoe
    ‪29 min drive‬

Room options

View all photos for Classic Double or Twin Room, Mountain View

Classic Double or Twin Room, Mountain View

Classic Double or Twin Room, Mountain View

8.6 out of 10
Excellent
(11 reviews)
  • Mountain view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Large Single Beds

View all photos for Superior Double or Twin Room, Mountain View

Superior Double or Twin Room, Mountain View

Superior Double or Twin Room, Mountain View

9.6 out of 10
Exceptional
(23 reviews)
  • Mountain view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

8.2 out of 10
Very good
(10 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Large Single Beds

About the area

Torres del Paine

A family-friendly stay in Torres del Paine awaits you at Rio Serrano Hotel + Spa. You'll be 0.5 km (0.3 mi) from Serrano River and 3.6 km (2.2 mi) from Torres del Paine National Park. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering at Kolaf can include body wraps and body scrubs along with access to the sauna. The restaurant, Qawasqar Restaurant, serves Regional cuisine and is open for breakfast, lunch and dinner. De Agostini is the hotel's own bar. Enjoy the gym, sauna and pool loungers as well as access to horse riding/hire. 635 square feet (59 square metres) of event facilities include 4 meeting rooms and a conference centre, and other business amenities include a business centre and coworking space. Other amenities include free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. Free buffet breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of free self parking. .With a stay at this 4-property class Torres del Paine hotel, you'll be 10.2 km (6.4 mi) from Cuernos del Paine Lookout and 17.7 km (11 mi) from Lago Pehoe.

What's nearby

  • Serrano River - 6 min walk - 0.6 km
  • Torres del Paine National Park - 7 min drive - 3.4 km
  • Cuernos del Paine Lookout - 16 min drive - 12.1 km
  • Lago Pehoe - 29 min drive - 18.7 km
  • Salto Chico Falls - 29 min drive - 18.7 km

Restaurants

  • ‪Qawasqar - ‬6 min walk
  • ‪Don Pascual 1940 - ‬4 min walk
  • ‪De Agostini - ‬6 min walk
  • ‪Restaurant Hotel Rio Serrano - ‬1 min walk
  • ‪Los Colonnos Del Sur - ‬9 min walk

About this property

Rio Serrano Hotel + Spa

Rio Serrano Hotel + Spa offers its guests a full-service spa, an indoor pool, and a health club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces.

A business centre, 4 meeting rooms, and coworking spaces are available. Event space at this hotel measures 635 square feet (59 square metres) and includes a conference centre. A sauna, spa services, and a library are also featured at the family-friendly Rio Serrano Hotel + Spa. You'll have access to the indoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

This 4-star Torres del Paine hotel is smoke free.

  • 108 guestrooms or units
  • 4 levels
  • 2 buildings
  • 635 sq ft of conference space
  • 59 sq. m of conference space
  • Built in 2001
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Rio Serrano Hotel + Spa offers 108 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets and premium bedding. 43-inch Smart televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, designer toiletries and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Kolaf. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • De Agostini
  • Qawasqar Restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Horseback riding/rentals
  • Indoor pool
  • Indoor pool (guest access)
  • Library
  • Playground
  • Sauna
  • Shopping centre
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's toys
  • High chair
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (635 square foot of space)
  • Coworking space

Outdoors

  • Firepit
  • Garden
  • In a national park
  • In the mountains
  • On a river
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • No lift

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2001
  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • Streaming services

Food and drink

  • Champagne service
  • Minibar

More

  • Desk
  • Electrical adapters
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between 1 May and 1 October.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Free in-room WiFi has a 2-device limit.

Property is also known as

Río Serrano
Río Serrano Hotel
Río Serrano Hotel Torres Del Paine
Río Serrano Torres Del Paine
Hotel Río Serrano Torres Del Paine
rio serrano hotel spa Torres Del Paine
rio serrano hotel spa
rio serrano spa Torres Del Paine
rio serrano spa
Hotel Río Serrano
Rio Serrano Hotel + Spa Hotel
Rio Serrano Hotel + Spa Torres Del Paine
Rio Serrano Hotel + Spa Hotel Torres Del Paine

Frequently asked questions

What is the cancellation policy at Rio Serrano Hotel + Spa?

Rio Serrano Hotel + Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Rio Serrano Hotel + Spa?

As of 25 Mar 2026, prices found for a 1-night stay for 2 adults at Rio Serrano Hotel + Spa on 11 Apr 2026 start from AU$530, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Rio Serrano Hotel + Spa?

Yep, Rio Serrano Hotel + Spa has a free self car park and free RV/bus/truck parking. Onsite parking is limited.

Is there a spa on site at Rio Serrano Hotel + Spa?

Yep, Kolaf is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Rio Serrano Hotel + Spa have a pool?

Rio Serrano Hotel + Spa has a pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 9:00 AM to 10:00 PM.

What luxury perks are available at Rio Serrano Hotel + Spa?

Rio Serrano Hotel + Spa features a full-service spa, a health club and an indoor pool. All guestrooms come with pillowtop beds and premium bedding.

What makes Rio Serrano Hotel + Spa a romantic place to stay?

Garden-view dining and a champagne service, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Rio Serrano Hotel + Spa.

Is Rio Serrano Hotel + Spa family-friendly?

You bet! With amenities such as children's meals and a playground, as well as highchairs and free infant beds in the guestrooms, it's no surprise that Rio Serrano Hotel + Spa is a hit with families.

Does Rio Serrano Hotel + Spa serve breakfast?

Yeah, complimentary buffet breakfast is offered daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Rio Serrano Hotel + Spa?

No, Rio Serrano Hotel + Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Rio Serrano Hotel + Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves Regional cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Rio Serrano Hotel + Spa?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Rio Serrano Hotel + Spa?

No, pets are not allowed.

Rio Serrano Hotel + Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 332 out of 501 reviews
Rating 8 - Good. 113 out of 501 reviews
Rating 6 - Okay. 29 out of 501 reviews
Rating 4 - Poor. 14 out of 501 reviews
Rating 2 - Terrible. 13 out of 501 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Nital

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel with beautiful views located just outside of the Torres del Paine national park. The pool and spa are wonderful. The room and bathroom were clean and comfortable with lovely views of the mountains. Excellent vegetarian food options in both restaurants. Overall a wonderful stay.
Stayed 2 nights in Dec 2025

4/10 Poor

Kiko

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice view, Terrible customer service. Not worth the money.
Stayed 3 nights in Dec 2025

10/10 Excellent

Fengxia

Room was very clean. Staff were professional and helpful. Foods were delicious.
Stayed 3 nights in Dec 2025

6/10 Okay

Mariela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

8/10 Good

Akiva

Liked: Cleanliness, amenities, property conditions & facilities
Nice clean room, super nice employees particularly in the activities concierge, decent amenities
Stayed 2 nights in Dec 2025

10/10 Excellent

Juan Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 3 nights in Dec 2025

10/10 Excellent

Krishna

Stayed 1 night in Nov 2025

10/10 Excellent

Alim, Toronto

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The view, dining, and service – all excellent. We had an issue witl our shower leaking from multiple areas leading to flooding around the bathroom floor. The maintenance staff managed to fix one leak but there's a design flaw in the shower door that causes the other. They were quite accommodating with adequate service recovery. Overall, great experience!
Stayed 3 nights in Nov 2025

6/10 Okay

Robert

Excellent service
Stayed 1 night in Nov 2025

8/10 Good

Brendan

Liked: Cleanliness, amenities, property conditions & facilities
Room was comfortable but noise of buses outside was a little annoying as for some reason they would run their engines for long period of time whilst stationary. Staff were generally very good but not consistent service. Pool was outstanding. Lounge areas were really nice. View from the front of the hotel was jncredible. Don’t think it was worth the high cost but there’s not a lot of completion in this area.
Stayed 3 nights in Nov 2025

8/10 Good

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa pool was beautiful Serves great setting unbelievable
Stayed 2 nights in Oct 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities
We loved the view from our room, the staff was great, and the amenities and property also wonderful.
Stayed 3 nights in Oct 2025

10/10 Excellent

Stephen, BOISE

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Fantastic view of Paine massif from rooms and restaurant. Excellent food for breakfast (included) and dinner (extra). Very helpful, professional staff and waiters. Very clean, well kept property. Only complaint was the shower: low water pressure and very fickle temperature control.
Stayed 5 nights in Oct 2025

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was just perfect. Thank you.
Stayed 2 nights in Oct 2025

10/10 Excellent

Maurice

Stayed 1 night in Oct 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a gorgeous hotel just by the entrance to Torres del Paine national park with outstanding views towards Torres del Paine. Popular, big and busy due to it's location but there are plenty of quiet spaces to relax and enjoy the views. We had a classic room with skylight mountain views, very comfortable. Wind noise can be a little loud on the roof when it's very windy (often) but didn't disturb our sleep. These are on the top (4th) floor. The lift only reaches the 3rd floor. Amazing buffet breakfast with lots of good quality selection and plenty to do in the hotel with the added facilities. They can make packed lunches if needed and also grab bags for breakfast if you need to leave early for a hike (like we did).
Stayed 3 nights in Oct 2025

10/10 Excellent

DONALD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a really nice property! Staff is AMAZING! “Aux petits soins” The food is Good! The Spa is Fantastic! The only thing… is not about the hotel… it’s all about clients attitude… they are not respectful and quiet and they SLAMMED the doors all the time - 7am or 11pm They just don’t care if you are sleeping, tired or not… So I had a concern about that… and I just tell the Guests relations desk… and guest what? No more! Voila!
Stayed 4 nights in Oct 2025

10/10 Excellent

Hong Yeong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff especially the staff from the bar and restaurant. Swimming pool can be a bit warmer since the weather is still pretty cold.
Stayed 2 nights in Sep 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing location and hotel

Rio Serrano Hotel is set in a truly stunning location—without doubt one of the most beautiful places I’ve ever visited, and this was country number 66 for me. The hotel itself was excellent: clean, comfortable, and supported by a team of genuinely helpful staff. The view from our room was simply breathtaking, and we were honestly devastated to leave after just four nights. The on-site company, Massif, was fantastic. For first-time visitors, I highly recommend booking with them if you’d prefer not to organise your own activities. Their tours were well-run, informative, and a great way to experience the area. We’re already planning our return—this place is too special not to visit again.
Stayed 4 nights in Sep 2025

10/10 Excellent

Adriana

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

10/10 excellent hotel

The hotel is 10/10, the rooms are comfy, clean have an stunning view. The food is very tasty, we had Calafate Sour cocktails is a must try. The Staff are very friendly and helpful. The location is convenient.
Stayed 2 nights in Sep 2025

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights and this is an amazing way to experience Torres Del Paine. We’d spend hours just staring at the view from the hotel. But it was also so easy to access the various hikes and sights of the park. The food was consistently good (some of the best we had on our trip through South America) and the staff was so friendly and professional. On-site trekking company meant we always had the choice to do something, although we had a car so could venture off on our own too. Hopefully we’ll be back.
Stayed 1 night in Apr 2025

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel we stayed in Chile
Stayed 2 nights in Apr 2025

10/10 Excellent

Kash, ooltewah

Stayed 3 nights in Apr 2025

10/10 Excellent

Jillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was fabulous! I highly, highly recommend Rio Serrano Hotel & Spa. There are spectacular views from everywhere in the hotel. All of the food was amazing, particularly the complimentary wood smoked lamb and sopapias we were surprised with one afternoon. We booked 2 excursions through The Massif: Lago Gray and Base Torres. Both were phenomenal experiences, and we were very well taken care of. Rio Serrano went above and beyond, even surprising us with a picnic after our long Base Torres hike. They don't nickel and dime guests like so many hotels do. We stayed 3 nights and didn't want to leave! It was quite honestly the best hotel experience my husband and I have had. We hope to return to Patagonia in the future, and we will definitely be staying here. Thank you so much, Rio Serrano Hotel and The Massif, for being the highlight of our Patagonian adventure!
Stayed 3 nights in Apr 2025