We were unaware until we arrived that this property was not a hotel, but some kind of residential building. There was no ‘receptionist’ in the lobby and we were confused as to how to check in (admittedly we arrived early). The security guard told us we were not on their list. It wasn’t until later that I received a text from someone giving us check in instructions. After that, all was fine, but the unit did not have supplies like tissues, for example, that would normally be found in a hotel room. There also wasn’t anything like a ‘sundry shop’ on the premises to get a snack, and no instructions on how to use the TV. The location however was perfect for our itinerary!