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KO'OLEBIL

3.5 star property
Family-friendly hotel with 2 outdoor pools and 4 hot tubs

Photo gallery for KO'OLEBIL

Game room
Front of property - evening/night
View from room
Deluxe Double Room
View from property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Hot tub
  • Pool
  • Breakfast available
  • Parking included
  • Air conditioning
The current price is AU$147
includes taxes & fees
15 June - 16 June

Explore the area

Map
Calle principal Boca del Cielo, #1550, Tonalá, CHIS, 30513
  • Iglesia Vieja
  • La Sepultura Biosphere Reserve
  • Centro de Protección & Conservación de la Tortuga Marina en Chiapas
    ‪31 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Separate sitting area
Individually furnished
Air conditioning
Free cots/infant beds
Flat-screen TV
Sofa bed
Pillow-top bed
Bidet
  • 1170 sq m
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Sofa Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Separate sitting area
Individually furnished
Air conditioning
Free cots/infant beds
Flat-screen TV
Sofa bed
Pillow-top bed
Bidet
  • 1170 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Queen Sofa Bed

About the area

Tonalá

A family-friendly stay in Tonalá awaits you at KO'OLEBIL. You'll find Iglesia Vieja in the vicinity. Highlights at this hotel include 2 outdoor swimming pools, 4 hot tubs and a restaurant. .The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the lazy river, kids' swimming pool and pool loungers as well as access to kayaking. Other amenities include free Wi-Fi in public areas and a coffee shop/cafe. Each morning cooked-to-order breakfast is served between 9:00 AM and 11:00 AM. There's also free self parking, along with the convenience of a beach shuttle.

What's nearby

  • Centro de Protección & Conservación de la Tortuga Marina en Chiapas - 31 min drive - 23.7 km

Restaurants

  • ‪Restaurante Erika - ‬9 min walk
  • ‪Palapa Alexis - ‬6 min walk
  • ‪Restaurante Alexis - ‬9 min walk
  • ‪El Camaron Boca del Cielo - ‬6 min walk
  • ‪Yoyis - ‬5 min walk

About this property

KO'OLEBIL

Family-friendly hotel with 2 outdoor pools and 4 hot tubs
KO'OLEBIL offers its guests 2 outdoor swimming pools and 4 hot tubs along with a lazy river and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. The family-friendly KO'OLEBIL also features a garden, a porter, and a television in common area. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Tonalá hotel.

  • 18 guestrooms or units
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Garden
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Bar by the pool
  • Dining venue
KO'OLEBIL offers 18 air-conditioned accommodations with a safe and free toiletries. This individually furnished accommodation has separate sitting areas and includes single sofa beds. Beds feature pillowtop mattresses. 55-inch flat-screen televisions come with premium satellite channels. Bathrooms include a shower with a rainfall showerhead, and bidets.

This Tonalá hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Hairdryers, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Beach shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 9:00 AM to 11:00 AM for a fee: MXN 115 to 170 for adults and MXN 70 to 120 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • 2 outdoor pools
  • 4 hot tubs
  • Children's pool
  • Kayaking
  • Lazy river
  • TV in common areas
  • Water sports equipment

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Highchair
  • In-room sofa bed
  • Lazy river
  • Travel cot

Conveniences

  • Limited-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Doorbell and phone notification
  • Front entrance ramp
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • Lever door handles
  • Low-height electrical sockets in bathroom
  • Pool access ramp on site
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress
  • Single sofa bed

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels

Food and drink

  • Champagne service

More

  • Air conditioning
  • Free local calls
  • Heated floor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
If you are planning to arrive after 3:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 115 to 170 for adults and MXN 70 to 120 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Parties and events are allowed on site
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express, debit cards and cash. Parties and events are allowed on site. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

KO'OLEBIL Hotel
KO'OLEBIL Tonalá
KO'OLEBIL Hotel Tonalá

Frequently asked questions

Is parking available at KO'OLEBIL?

Yep, KO'OLEBIL has a free self car park.

How much does it cost to stay at KO'OLEBIL?

As of 14 June 2025, prices found for a 1-night stay for 2 adults at KO'OLEBIL on 15 June 2025 start from AU$147.16, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does KO'OLEBIL have a pool?

KO'OLEBIL has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 10:00 PM.

Does KO'OLEBIL have a waterslide?

No, but it has a waterpark and lazy river.

What makes KO'OLEBIL a romantic place to stay?

A champagne service and romance packages, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at KO'OLEBIL.

Is KO'OLEBIL family-friendly?

You bet! With amenities such as a children's pool and a lazy river, as well as highchairs and travel cots in the guestrooms, it's no surprise that KO'OLEBIL is a hit with families.

Does KO'OLEBIL serve breakfast?

Sure does, cooked-to-order brekkie is offered daily between 9:00 AM and 11:00 AM.

Is there a free airport shuttle available at KO'OLEBIL?

No, KO'OLEBIL does not offer an airport shuttle service.

Is there a bar or restaurant at KO'OLEBIL?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at KO'OLEBIL?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at KO'OLEBIL?

No, only service animals are allowed.

KO'OLEBIL Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 13 out of 19 reviews
Rating 8 - Good. 5 out of 19 reviews
Rating 6 - Okay. 0 out of 19 reviews
Rating 4 - Poor. 0 out of 19 reviews
Rating 2 - Terrible. 1 out of 19 reviews

9.4/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Celestino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

TIFFANY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

8/10 Good

Sandra Verónica

Stayed 1 night in Jan 2025

10/10 Excellent

Rene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente opción de alojamiento en Boca del Cielo. El personal es muy amable
Stayed 1 night in Dec 2024

8/10 Good

Jhonny

Stayed 2 nights in Dec 2024

10/10 Excellent

Gaby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lindo lugar y muy amables todos
Stayed 1 night in Sep 2024

10/10 Excellent

KARINA MARIBEL

Liked: Cleanliness, staff & service, property conditions & facilities
solo muy lejos la playa
Stayed 1 night in Aug 2024

8/10 Good

Janett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Propiedad cercana a la playa.
Stayed 1 night in May 2024

10/10 Excellent

Norma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente trato del personal, desde el recibimiento, la estancia, siempre prestos para apoyar y orientar en cuanto a como moverse al estero, manglares o algun area circundante al hotel, los alimentos, snacks y postres deliciosos. Mil Gracias Sr. Oscar, Chef y todo el personal en general. Por supuesto que volveria en un futuro si Dios nos lo permite.
Stayed 2 nights in Mar 2024

10/10 Excellent

Maria de Lourdes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio, bonito y el personal muy amable
Stayed 1 night in Mar 2024

8/10 Good

Esther

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Boca del Cielo.

Una muy buena experiencia, muy recomendable, muy tranquilo, se descansa bien, personal de servicio muy amable, el único detalle: le hace falta mantenimiento y limpieza a las albercas, tenían mucha lama y al pisar los azulejos se levantaban.
Stayed 2 nights in Nov 2023

2/10 Terrible

jesus

Stayed 1 night in Aug 2023

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy recomendable

Stayed 4 nights in Jun 2023

10/10 Excellent

Norberto Vazquez

Stayed 1 night in Jun 2023

8/10 Good

Arturo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Buen lugar para descanso, instalaciones de la habitación seminuevas, la alberca y el jacuzzi bien.

10/10 Excellent

Nora Maite

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

EXCELENTE

EXCELENTE
Stayed 1 night in May 2023