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Four Points Flex By Sheraton Tokyo Ueno

3.0 star property
Hotel with a 24-hour front desk, a short walk to Ueno Park

Photo gallery for Four Points Flex By Sheraton Tokyo Ueno

Property entrance
Interior entrance
New Twin Room, Non Smoking
Lobby
Lobby lounge

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

View map
7-12-9 Ueno, Taito-ku, Tokyo, Tokyo-to, 110-0005
  • Ueno Park
    ‪6 min walk‬
  • Sensoji Temple
    ‪17 min walk‬
  • Tokyo Dome
    ‪4 min drive‬
  • Tokyo (HND-Haneda)
    ‪21 min drive‬

Room options

Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Heating
Fridge
TV
Private bathroom
Hairdryer
Bidet
  • Sleeps 2
  • 1 Double Bed

Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Heating
Fridge
TV
Private bathroom
Hairdryer
Bidet
  • Sleeps 2
  • 2 Twin Beds

Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Heating
Fridge
TV
Private bathroom
Hairdryer
Bidet
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

In-room safe, desk, soundproofing, iron/ironing board

Standard Twin Room

  • Sleeps 2

View all photos for Double Room

In-room safe, desk, soundproofing, iron/ironing board

Double Room

  • Sleeps 2

View all photos for New Twin Room

In-room safe, desk, soundproofing, iron/ironing board

New Twin Room

  • Sleeps 2

View all photos for Queen Room

In-room safe, desk, soundproofing, iron/ironing board

Queen Room

  • Sleeps 2

Double Room On High Floors

  • Sleeps 2

Double Room, Accessible

  • Sleeps 2

Twin Room

  • Sleeps 2

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About the area

Tokyo

At Four Points Flex By Sheraton Tokyo Ueno you'll be within just a 15-minute stroll of popular places like Ueno Park and Ueno Zoo. Highlights at this hotel include in-room free WiFi and free high-speed Internet. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and dry cleaning/laundry services. Added amenities include laundry facilities, luggage storage and a front desk safe. Continental breakfast is available daily between 7 AM and 9:30 AM. .With a stay at this 3-property class Ueno hotel, you'll be 1.6 km (1 mi) from Sensoji Temple and 3.3 km (2 mi) from Tokyo Skytree.

What's nearby

  • Ueno Park - 6 min walk - 0.5 km
  • Ueno Zoo - 10 min walk - 0.9 km
  • Sensoji Temple - 17 min walk - 1.5 km
  • Tokyo Skytree - 4 min drive - 3.3 km
  • Tokyo Dome - 4 min drive - 3.7 km

Getting around

  • Iriya Station - 7 min walk
  • Uguisudani Station - 8 min walk
  • Tokyo (HND-Haneda) - 32 min drive

Restaurants

  • ‪晴々飯店 - ‬3 min walk
  • ‪おわん - ‬5 min walk
  • ‪東京油そば伝承館 陣矢 上野の陣 - ‬2 min walk
  • ‪元長 - ‬4 min walk
  • ‪珈琲紫 - ‬1 min walk

About this property

Four Points Flex By Sheraton Tokyo Ueno

Hotel with a 24-hour front desk, a short walk to Ueno Park
As a guest of Four Points Flex By Sheraton Tokyo Ueno, you'll find a vending machine, laundry facilities, and dry cleaning/laundry services. WiFi is free in public spaces. Four Points Flex By Sheraton Tokyo Ueno also features a front desk safe and a lift.

This 3-star Tokyo hotel is smoke free.

  • 201 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Lift
  • No smoking on site
Four Points Flex By Sheraton Tokyo Ueno offers 201 air-conditioned accommodations with a safe and complimentary slippers. Guests can surf the web using complimentary wired and wireless Internet access. Bathrooms include a shower, bidets, toilets with an electronic bidet and complimentary toiletries. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Similar properties

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Tosei Hotel Cocone Ueno

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
4.4 out of 5, Excellent, 1,005 reviews
The price is AU$175
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily continental breakfast available 7 AM to 9:30 AM for a fee: JPY 1,000 per person

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately JPY 1000 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Hotel Ueno
Ueno Hotel
Ueno Hotel Tokyo, Japan
Ueno Hotel Tokyo
Ueno Hotel Hotel
Ueno Hotel Tokyo
Ueno Hotel Hotel Tokyo

Frequently asked questions

What is the cancellation policy at Four Points Flex By Sheraton Tokyo Ueno?

Four Points Flex By Sheraton Tokyo Ueno offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Four Points Flex By Sheraton Tokyo Ueno?

The closest beach to Four Points Flex By Sheraton Tokyo Ueno is Odaiba Beach Park (9.4 km).

Does Four Points Flex By Sheraton Tokyo Ueno serve breakfast?

Yeah, continental brekkie is on offer daily from 7 AM to 9:30 AM.

Is there a free airport shuttle available at Four Points Flex By Sheraton Tokyo Ueno?

No, Four Points Flex By Sheraton Tokyo Ueno does not offer an airport shuttle service.

What time are check-in & check-out at Four Points Flex By Sheraton Tokyo Ueno?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Four Points Flex By Sheraton Tokyo Ueno?

No, pets are not allowed.

Four Points Flex By Sheraton Tokyo Ueno Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 293 out of 1000 reviews
Rating 8 - Good. 435 out of 1000 reviews
Rating 6 - Okay. 185 out of 1000 reviews
Rating 4 - Poor. 56 out of 1000 reviews
Rating 2 - Terrible. 31 out of 1000 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Griffin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot.
Stayed 2 nights in Apr 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service
Second time in this hotel, is great and very convenient, is cose to everything.
Stayed 8 nights in Apr 2025

4/10 Poor

Phong

No comments
Stayed 1 night in Apr 2025

8/10 Good

Ashley

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

GONZALO

Stayed 2 nights in Apr 2025

8/10 Good

Hasan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Joelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay, it’s stellar location and the amability of the staff!
Stayed 4 nights in Apr 2025

6/10 Okay

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Tiny room but likely typical for Tokyo.
Stayed 5 nights in Apr 2025

8/10 Good

Lihua

Stayed 4 nights in Mar 2025

8/10 Good

Shiu Kit

Stayed 5 nights in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly staff and prime location!

My sister and I stayed at Ueno Hotel for 10 days—the staff was extremely friendly and helpful and I had no problem speaking with them in English. The room itself is on the smaller side but we could fit a carry on and two checked in bags in our room with enough space to spare for walking around. One thing that did catch us off guard is that the hallways are open-air, a bit different from hotels in the US but it was not a problem for us. The location is also super prime as it’s close to the station and the park, will definitely be booking a stay here again if I come back to Japan!
Stayed 8 nights in Mar 2025

10/10 Excellent

Alec

Liked: Cleanliness, staff & service, property conditions & facilities
clean and cozy and cheap!
Stayed 9 nights in Mar 2025

10/10 Excellent

Pablo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in an 2 queen bed type room with its own private outside tub. I absolutely liked the room. I would've loved to see some black out curtains available. Mornings were very bright. Difficult to sleep in with the rooms brightness level without curtains. I thought it was odd that they was two seperate buildings, yet it wasn't a deal breaker. I enjoyed staying here. Be warned that the street is very noisy at night and even though the area looks like if it's not safe to walk around at night, its very safe. Many women on the street at night. Idk about the area being family friendly after dark with all the bars and womenon the street. In tbe opinion of 2 single guys, we absolutely loved the convenience of having a variety of bars, food, outside markets, convenience stores, and transportation options so close by. I would stay here again.
Stayed 1 night in Mar 2025

8/10 Good

Cody

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ueno Hotel wasnabout a 10 min. Walk to Ueno station, along the way are some good spots to eat like Yoshinoya, and convince store for snacks and Bento Box. The staff was friendly, helpful and spoke english well. I walked around at night and early mornings, even hit some side road and back road and felt safe the whole time.
Stayed 3 nights in Mar 2025

8/10 Good

Shankar

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very small rooms. No bedside plugs. Good location. Staff friendly and courteous. Rooms near good housekeeping.
Stayed 7 nights in Mar 2025

4/10 Poor

Raymond

Travelled with partner
Liked: Amenities
Disliked: Staff & service
Staff wasn’t so helpful
Stayed 4 nights in Feb 2025

10/10 Excellent

sloane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Host was amazing and very nice man. The property is beautiful. We used a private onsen on site which was such a nice experience. I would recommend to anyone who is coming to the area!!!
Stayed 1 night in Mar 2025

8/10 Good

YI-SHENG, Emeryville

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Floor is dusty and the room space is very tight; otherwise, good for its price.
Stayed 1 night in Feb 2025

10/10 Excellent

Lee

Liked: Staff & service
Disliked: Property conditions & facilities
C
Stayed 2 nights in Feb 2025

8/10 Good

Graeme

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Robert F

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Mason

Stayed 2 nights in Jan 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, clean, great for tourists, located near many resturuants and attractions. Would highly recommend
Stayed 8 nights in Jan 2025

10/10 Excellent

Elisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were comfortable, clean, spacious (for Japan) and the Internet was fast and reliable. The beds were very comfortable. Would stay again!
Stayed 1 night in Jan 2025