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Four Points Flex By Sheraton Tokyo Ueno

Property class: 3

Photo gallery for Four Points Flex By Sheraton Tokyo Ueno

A modern indoor corridor with a wooden floor, metal railings, and lush greenery.
A laundry facility with two front-loading washing machines and two stacked dryers.
A building with a tiled facade, a blue awning, and a sign for 'Four Points Flex' hotel.
A modern dining area with a long table, chairs, and a counter with a blue sign reading "TOKYO".
A hotel room with a bed, a desk, a chair, a nightstand, and two framed pictures on the wall.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping
  • 24/7 front desk
The current price is AU$100
13 Sept - 14 Sept

Explore the area

View map
7-12-9 Ueno, Taito-ku, Tokyo, Tokyo-to, 110-0005
  • Place, Ueno Park
    ‪8 min walk‬
  • Place, Ameyoko Shopping District
    ‪11 min walk‬
  • Place, Ueno Zoo
    ‪12 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪43 min drive‬

Room options

View all photos for Room, 1 Double Bed

A hotel room with a bed, a desk, a TV, and two framed pictures on the wall.

Room, 1 Double Bed

7.6 out of 10
Good
(7 reviews)
  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Room, 2 Single Beds

A hotel room with two beds, a desk, a chair, and a window.

Room, 2 Single Beds

8.6 out of 10
Excellent
(4 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free wired internet

View all photos for Room, 1 Double Bed

A hotel room with a bed, a desk, a TV, and two framed pictures on the wall.

Room, 1 Double Bed

  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

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About the area

Tokyo

At Four Points Flex By Sheraton Tokyo Ueno you'll be within a 20-minute stroll of popular places like Ueno Park and Sensoji Temple. Highlights at this hotel include in-room free WiFi and free high-speed Internet. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and dry cleaning/laundry services. Added amenities include laundry facilities, luggage storage and a front desk safe. Japanese breakfast is available daily between 7 AM and 9:30 AM. .With a stay at this 3-property class Ueno hotel, you'll be 3.1 km (1.9 mi) from Tokyo Skytree and 3.4 km (2.1 mi) from Tokyo Dome.

What's nearby

  • Ueno Park - 8 min walk - 0.7 km
  • Kitchen Town - 9 min walk - 0.8 km
  • Ameyoko Shopping District - 11 min walk - 0.9 km
  • Tokyo National Museum - 11 min walk - 0.9 km
  • Ueno Zoo - 12 min walk - 1.0 km

Getting around

  • Iriya Station - 7 min walk
  • Ueno Station - 8 min walk
  • Tokyo (HND-Haneda) - 42 min drive

Restaurants

  • ‪24会館 上野店 - ‬3 min walk
  • ‪おわん - ‬5 min walk
  • ‪ASHURA BAR - ‬2 min walk
  • ‪SULTAN 東上野店 - ‬3 min walk
  • ‪晴々飯店 - ‬2 min walk

About this property

Four Points Flex By Sheraton Tokyo Ueno

As a guest of Four Points Flex By Sheraton Tokyo Ueno, you'll find a vending machine, laundry facilities, and dry cleaning/laundry services. WiFi is free in public spaces. Four Points Flex By Sheraton Tokyo Ueno also features a front desk safe and a lift.

This 3-star Tokyo hotel is smoke free.

  • 201 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Lift
  • No smoking on site
Four Points Flex By Sheraton Tokyo Ueno offers 201 air-conditioned accommodations with a safe and complimentary slippers. Guests can surf the web using complimentary wired and wireless Internet access. Bathrooms include a shower, bidets, toilets with an electronic bidet and complimentary toiletries. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

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  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
4.3 out of 5, Excellent, 1,349 reviews
The price is AU$93
13 Sept - 14 Sept
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily Japanese breakfast available 7 AM to 9:30 AM for a fee: JPY 1,000 per person

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for Japanese breakfast: from approximately JPY 1000 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Hotel Ueno
Ueno Hotel
Ueno Hotel Tokyo, Japan
Ueno Hotel Tokyo
Ueno Hotel Hotel
Ueno Hotel Tokyo
Ueno Hotel Hotel Tokyo

Frequently asked questions

What is the cancellation policy at Four Points Flex By Sheraton Tokyo Ueno?

Four Points Flex By Sheraton Tokyo Ueno offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Four Points Flex By Sheraton Tokyo Ueno?

As of 12 Sept 2026, prices found for a 1-night stay for 2 adults at Four Points Flex By Sheraton Tokyo Ueno on 13 Sept 2026 start from AU$100, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Four Points Flex By Sheraton Tokyo Ueno serve breakfast?

Yeah, Japanese brekkie is on offer daily from 7 AM to 9:30 AM.

Is there a free airport shuttle available at Four Points Flex By Sheraton Tokyo Ueno?

No, Four Points Flex By Sheraton Tokyo Ueno does not offer an airport shuttle service.

What time are check-in & check-out at Four Points Flex By Sheraton Tokyo Ueno?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Four Points Flex By Sheraton Tokyo Ueno?

No, pets are not allowed.

Four Points Flex By Sheraton Tokyo Ueno Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 309 out of 1000 reviews
Rating 8 - Good. 422 out of 1000 reviews
Rating 6 - Okay. 182 out of 1000 reviews
Rating 4 - Poor. 53 out of 1000 reviews
Rating 2 - Terrible. 34 out of 1000 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Sophy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location direct from and to the Narita airport. Would definitely recommend and stay there again the next time I’m in Japan.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy process and helpful staff. Enjoyed my stay immensely.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Cong-Khanh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe. Small rooms but typical of Japan. Comfy bed.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Linda

Liked: Cleanliness, property conditions & facilities
Was a lovely place close to the center
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Aiden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room the staff was very nice if I return to Japan will definitely be staying here again
Stayed 13 nights in Dec 2025
Verified review

8/10 Good

Briana

Liked: Cleanliness
Clean room, helpful staff
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, close to Ueno station approximately 5-7 minutes walk. The staff were super friendly and helpful. The rooms were clean but small, which is expected of a Tokyo hotel.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Elisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 3rd stay here. It is great value for the money and comfortable beds, spacious (for Japan) rooms.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Joelle

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay, it’s stellar location and the amability of the staff!
Stayed 4 nights in Apr 2025
Verified review

10/10 Excellent

Rosabel

Liked: Cleanliness, staff & service, amenities
Staff & service - wonderful. Location and proximity to JR station and metro stations - perfect.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

ARTEE

Liked: Cleanliness, amenities, property conditions & facilities
Nice cozy room … small but from what I heard that is normal in Japan … close to everything … friendly staff
Stayed 4 nights in Nov 2025
Verified review

8/10 Good

Polrat

Liked: Cleanliness, amenities, property conditions & facilities
Everything is good with free and variety of amenities friendly staff
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very small but clean rooms, great staff, nearby shops and transportation
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great base, clean, smelled lovely when arrived. Bed was very comfortable, power shower, amenities, everything needed for 2 night stay and access to Tokyo. Short walk to Ameyocho street and nice stroll down to senji temple. Near to ueno station. Ok with luggage also - ramps, lifts and escalators.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Blesilda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room but content because of cleanliness.Thank you
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Mojdeh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The laundry machines were a life safer. W packed up light and were able to have clean clothes all the time!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Elisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has free coffee 24/7, coin laundry, larger sized rooms (in comparison to Tokyo), and very friendly staff!
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

TRINH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean. Close to Ueno train station making it easy to get around. In a quieter part of the city, a plus. Rooms were small, but that was expected.
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Angel-Luz

Liked: Staff & service, property conditions & facilities
It a decent place to stay and it's cheap.
Stayed 3 nights in Oct 2024
Verified review

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is spectacular, there is on-site laundry which is very convenient. However, the sink in the room is comically small and there really aren’t enough hooks in the room or in the bathroom.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Monica

Liked: Cleanliness, staff & service
Second time in this hotel, is great and very convenient, is cose to everything.
Stayed 8 nights in Apr 2025
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Friendly staff, quick check in and great showers. Everything needed after a long flight to Tokyo!
Stayed 1 night in Jan 2025
Verified review

8/10 Good

QIU YAN

Liked: Staff & service, amenities, property conditions & facilities
Nice place, will go next time
Stayed 1 night in Sep 2023
Verified review

4/10 Poor

Ka Lok Carol

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room is very small. It is suitable for one person instead of two.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities
The room was small, but clean and efficient. The staff was friendly and professional. There were lots of amenities for you to take as needed. Location is convenient to Ueno station.
Stayed 1 night in Dec 2025