2/10 Terrible
Moya
7 June 2025
Sadly on this instance Colwick Hall did not meet our expectations or their own standards.
The level of cleanliness in both rooms (we switched rooms due to the complete lack of housekeeping in the first) was nothing short of abdominal
I would like to think it was merely an oversight on behalf of the housekeeping team and the room (s) had been missed but there were stains/hairs on the bedding, thick dust and dead flies on surfaces and the bath robes were positively contagious!
The receptionist did her best to resolve the issue by offering us an attentive room but the bedding issues remained in the second room so, now feeling positively grimy from our contact with said surfaces and bedding we had no choice but to leave and find alternative accommodation
Having checked other reviews the cleanliness issue seems to only apply to the ‘Luxury suites’
It really is a beautiful location and the grounds are amazing so genuinely disappointed we could not stay
Hopefully the above issues will be addressed and rectified, allowing all guests to enjoy such a beautiful venue
I would just like to add the 6 days and escalation via Hotels.com required to resolve the issue only exacerbated our disappointment with the whole event




Moya
Stayed 1 night in Jun 2025