4/10 Poor
Julia C.
16 Apr 2024
Liked: Cleanliness
Falsely Advertised and no help from VRBO or property owner
We checked into the home later in the day around 7 PM to find there was no hot tub - which was advertised on the site. When I messaged the host to ask about this, apparently this was "my fault" as there are no photos or reviews about a hot tub on the listing, so how stupid of me to assume there was a hot tub just because it was listed as an amenity. Instead of an apology, Sheila continued to say "I don't know what you want me to do - I cant install a hot tub. You can check out tonight and get a full refund." We had been driving for over 6 hours with my elderly mother (who had flown in from New York) and 10 month old who needed to go to sleep - everywhere in the surrounding area was booked - there was no where else to go. With no other options, we had to stay and the owner begrudgingly refunded me a little less than $300 for an expensive stay for three nights. Unprofessional, unapologetic, and unwilling to help. I'm trying to file a case with the Better Business Bureau for VRBO to refund me and she won't even help me get documentation. She's arrogant and rude and shouldn't be in customer service. Don't stay here. Oh and also the fireplace didn't work. So glad I spent our entire vacation fund on this place. What a let down.
Julia C.
Stayed 3 nights in Apr 2024