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The Swan at Hay Hotel

4.0 star property

Photo gallery for The Swan at Hay Hotel

Garden
Meeting facility
Exterior
Garden view
Property grounds

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Business services
The current price is AU$322
includes taxes & fees
14 June - 15 June

Explore the area

View map
Church Street, Hay-on-Wye, Hereford, Wales, HR3 5DQ
  • Place, Brecon Beacons National Park
    ‪1 min walk‬
  • Place, River Wye
    ‪2 min walk‬
  • Place, Hay Castle
    ‪3 min walk‬

Room options

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed

9.0 out of 10
Wonderful
(10 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

9.4 out of 10
Exceptional
(9 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

8.8 out of 10
Excellent
(5 reviews)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

About the area

Hereford

At The Swan at Hay Hotel you'll be within a short 5-minute stroll of Hay Castle and Hay Cheese Market. Highlights at this Georgian hotel include 2 restaurants, free self-parking and a bar/lounge. .The restaurant, The Garden Room, serves British cuisine and is open for breakfast, lunch and dinner. 1812 Bar is the hotel's own bar, serving drinks along with light fare. Added amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Full breakfast is available daily between 8:00 AM and 10:00 AM. .With a stay at this 4-property class Hereford hotel, you'll be 11.9 km (7.4 mi) from Brecon Beacons National Park.

What's nearby

  • Brecon Beacons National Park - 1 min walk - 0.0 km
  • River Wye - 2 min walk - 0.2 km
  • Hay Castle - 3 min walk - 0.3 km
  • Hay-on-Wye Library - 4 min walk - 0.4 km
  • The Old House - 4 min walk - 0.4 km

Getting around

  • Builth Road Station - 31 min drive
  • Cardiff International Airport (CWL) - 102 min drive

Restaurants

  • ‪The Olde Black Lion - ‬7 min walk
  • ‪Antur Brew Co - ‬8 min drive
  • ‪The Rhydspence Inn - ‬7 min drive
  • ‪Blue Boar - ‬2 min walk
  • ‪The Three Tuns - ‬6 min walk

About this property

The Swan at Hay Hotel

There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 2 meeting rooms available. The Swan at Hay Hotel also features a terrace, a garden, and coffee/tea in common area. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Hereford hotel.

  • 19 guestrooms or units
  • 2 levels
  • 2 buildings
  • 2 dining venues
  • Built in 1812
  • Deli
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Terrace
  • Garden
  • Smoking in designated areas
  • Bar or lounge
The Swan at Hay Hotel offers 19 accommodations with coffee/tea makers and a hairdryer. This individually decorated and furnished accommodation includes desks. Cable televisions are provided. This Hereford hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested. Housekeeping is provided on request.

Similar properties

Balcony
The Harp Inn
Hereford
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
4.6 out of 5, Wonderful, 130 reviews
The price is AU$161
includes taxes & fees
9 June - 10 June
The Harp Inn

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 8:00 AM to 10:00 AM for a fee: GBP 15 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 1812 Bar
  • The Garden Room
  • The Market Bar

Things to do

  • Archery

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • 2 meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Built in 1812
  • Designated smoking areas
  • Georgian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Tea bags/instant coffee

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 15.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 15.00 per person
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Hotel Hay
Swan Hotel Hay
Hereford The Swan at Hay Hotel Hotel
Swan Hay Hotel Hereford
Swan Hay Hereford
Hotel The Swan at Hay Hotel Hereford
The Swan at Hay Hotel Hereford
Swan Hay Hotel
Hotel The Swan at Hay Hotel
Swan Hay
Hereford The Swan At Hay
The Swan at Hay Hotel Hotel
The Swan at Hay Hotel Hereford
The Swan at Hay Hotel Hotel Hereford

Frequently asked questions

What is the cancellation policy at The Swan at Hay Hotel?

The Swan at Hay Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Swan at Hay Hotel?

As of 8 June 2026, prices found for a 1-night stay for 2 adults at The Swan at Hay Hotel on 14 June 2026 start from AU$322, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Swan at Hay Hotel?

Yep, The Swan at Hay Hotel has a free self car park.

Is The Swan at Hay Hotel family-friendly?

You bet! With amenities such as children's meals and laundry facilities, it's no surprise that The Swan at Hay Hotel is a hit with families.

Does The Swan at Hay Hotel serve breakfast?

Sure does, full breakfast is offered daily from 8:00 AM to 10:00 AM.

Is there a free airport shuttle available at The Swan at Hay Hotel?

No, The Swan at Hay Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Swan at Hay Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Swan at Hay Hotel?

Check-in begins at 3 PM. Check-out time is 11 AM.

The Swan at Hay Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 171 out of 305 reviews
Rating 8 - Good. 83 out of 305 reviews
Rating 6 - Okay. 33 out of 305 reviews
Rating 4 - Poor. 16 out of 305 reviews
Rating 2 - Terrible. 2 out of 305 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

R

Liked: Cleanliness, staff & service, amenities
Very friendly team, great location, nice room with very clean linens.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hay-on-wye is a special place and the Swan Hotel is a great place to stay, especially if you have a dog. The staff couldn't have been more friendly and helpful. We will definitely be back.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay with great restaurant at the property. Highly recommend!
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thank-you always a very enjoyable stay and excellent food
Stayed 1 night in Feb 2025
Verified

6/10 Okay

Iain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hay on Wye lovely, hotel well placed to walk around town and a path down to the river.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

christopher

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic, helpful staff - well tested, when we arrived a day early by mistake , but smoothed over in an instant . If you are in town for books - you could not have a better location, easy to dash back with your bibliophile hauls .
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jacqueline

Liked: Cleanliness, amenities, property conditions & facilities
The Swan at Hay Hotel couldn't have been better. The accommodations, staff, and location were perfect for our stay in Hay-0n-Wye.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, good food and staff very nice.
Stayed 5 nights in Sep 2022
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay if you're visiting Hay on Wye. Good dining options for dinner and breakfast. We loved it and stayed an extra night.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely old Georgian hotel, clean and comfortable.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely building and garden. Excellent food and very pleasant and helpful staff. Great place to stay in a delightful little town.
Stayed 1 night in May 2024
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, amenities, property conditions & facilities
Attentive and very welcoming staff. Great menu and food. Lovely independent hotel, outdoor area so pretty. Both enjoyed wonderful stay and enjoyed local walks/activities. Many Thanks.
Stayed 3 nights in Aug 2025
Verified

8/10 Good

IAN

Liked: Cleanliness, staff & service, room comfort
pleasent stay
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay! Everyone was so friendly and helpful. The grounds were lovely and our room was beautiful. Would definitely stay again!
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a cozy and safe gem of a place. I would stay here again in a heartbeat. The staff were so very kind and the food was incredible.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for the bookstores - all in walking distance- and touring the Wye Valley
Stayed 1 night in Sep 2024
Verified

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Location

The hotel is in a perfect location for a visit to Hay on Wye. It is a short walk to all the shops and amenities. It has on site parking behind the hotel. On this particular visit I had twisted my knee prior to arrival and I found the staircases up to our room a bit of a challenge.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and lovely building in beautiful Hay. Love the original sash windows.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel.

Staff friendly and obliging. Food good. Weather was lovely to sit in the garden.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service
Excellent location. Would stay there again. Highly recommend.
Stayed 4 nights in Apr 2023
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay in Hay

Really enjoyed our stay, staff friendly and helpful. Hotel full of character
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful place to stay and enjoy Hay! We’ll be back!
Stayed 1 night in Jun 2024
Verified

8/10 Good

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities
A good stay, everything completely satisfactory. Helpful checkout person.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating staff, lovely large room and well looked after. Really tasty cooked breakfast, although the cereals table looked a bit makeshift (but this is getting picky). Porter opened the bar late so we could have a few drinks after coming back from a wedding
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Callum

Liked: Staff & service, amenities
Very good
Stayed 2 nights in Oct 2025