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Royal Plaza Montreux

5.0 star property
Boardwalk/promenade hotel with full-service spa and bars/lounges

Photo gallery for Royal Plaza Montreux

Exterior
Property entrance
Lobby
Junior Suite, Balcony, Lake View
2 bars/lounges

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Bar
  • Parking available
  • Pool
The current price is AU$367
includes taxes & fees
12 Nov - 13 Nov

Explore the area

View map
Avenue Claude Nobs 7, Montreux, VD, 1820
  • Place, Montreux Christmas Market
    ‪15 min walk‬
  • Place, Freddie Mercury Statue
    ‪15 min walk‬
  • Place, Montreux Casino
    ‪17 min walk‬
  • Airport, Sion (SIR)
    ‪46 min drive‬

Room options

View all photos for Superior Room, City Side

1 bedroom, premium bedding, minibar, in-room safe

Superior Room, City Side

Air-conditioning
Pillow menu
Blackout drapes/curtains
Premium bedding
Bathrobes
Eco-friendly toiletries
  • Sleeps 3

View all photos for Standard Room, City Side

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, City Side

Air-conditioning
Pillow menu
Blackout drapes/curtains
Premium bedding
Bathrobes
Eco-friendly toiletries
  • Sleeps 2

View all photos for Deluxe Double or Twin Room, Balcony, Lakeside

Deluxe Double or Twin Room, Balcony, Lakeside

Deluxe Double or Twin Room, Balcony, Lakeside

8.6 out of 10
Excellent
(36 reviews)

Highlights

Balcony
Air conditioning
HDTV
Pillow menu
Separate bedroom
Premium bedding
Blackout curtains
Eco-friendly toiletries
Balcony
Air-conditioning
Pillow menu
Blackout drapes/curtains
Premium bedding
Bathrobes
  • 35 sq m
  • Partial lake view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite, Balcony, Lake View

Junior Suite, Balcony, Lake View

Junior Suite, Balcony, Lake View

9.0 out of 10
Wonderful
(15 reviews)

Highlights

Balcony
Air conditioning
HDTV
Pillow menu
Sofa bed
Separate bedroom
Premium bedding
Blackout curtains
Balcony
Air-conditioning
Pillow menu
Blackout drapes/curtains
Premium bedding
Sofa bed
  • 45 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Balcony, Lake View

Executive Suite, 1 King Bed, Balcony, Lake View

Executive Suite, 1 King Bed, Balcony, Lake View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Air conditioning
HDTV
Pillow menu
Sofa bed
Separate bedroom
Premium bedding
Balcony
Separate sitting area
Air-conditioning
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 90 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double or Twin Room

Superior Double or Twin Room

Superior Double or Twin Room

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
HDTV
Pillow menu
Separate bedroom
Premium bedding
Blackout curtains
Eco-friendly toiletries
Bathrobes
Air-conditioning
Pillow menu
Blackout drapes/curtains
Premium bedding
Bathrobes
Bidet
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Basic Double or Twin Room

1 bedroom, premium bedding, minibar, in-room safe

Basic Double or Twin Room

Highlights

Air conditioning
HDTV
Pillow menu
Separate bedroom
Premium bedding
Blackout curtains
Eco-friendly toiletries
Bathrobes
Air-conditioning
Pillow menu
Blackout drapes/curtains
Premium bedding
Bathrobes
Eco-friendly toiletries
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Presidential Suite, 2 Bedrooms, Terrace, Lake View

Presidential Suite, 2 Bedrooms, Terrace, Lake View | View from room

Presidential Suite, 2 Bedrooms, Terrace, Lake View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Air conditioning
Kitchenette
Fridge
Dishwasher
HDTV
Pillow menu
Balcony
Separate sitting area
Air-conditioning
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 160 sq m
  • 2 bedrooms
  • Lake view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Royal Suite, 2 Bedrooms, Terrace, Lake View

Royal Suite, 2 Bedrooms, Terrace, Lake View

Royal Suite, 2 Bedrooms, Terrace, Lake View

Highlights

Balcony
Separate sitting area
Private outdoor hot tub
Air conditioning
Kitchenette
Fridge
Dishwasher
HDTV
Balcony
Separate sitting area
Private spa tub
Air-conditioning
Pillow menu
Blackout drapes/curtains
  • 340 sq m
  • 2 bedrooms
  • Lake view
  • Sleeps 4
  • 2 King Beds

Junior Suite With Balcony With Lake View

Balcony
Air-conditioning
Pillow menu
Blackout drapes/curtains
Premium bedding
Bathrobes
  • Sleeps 3

View all photos for Standard Room with Park View Lake Side and Balcony

Outdoor dining

Standard Room with Park View Lake Side and Balcony

Balcony
Air-conditioning
Heating
Connecting rooms available
Pillow menu
Blackout drapes/curtains
  • Sleeps 2

View all photos for Chambre Deluxe, Balcon, Vue Parc & Lac Ou Lac

1 bedroom, premium bedding, minibar, in-room safe

Chambre Deluxe, Balcon, Vue Parc & Lac Ou Lac

Air-conditioning
Pillow menu
Blackout drapes/curtains
Premium bedding
Bathrobes
Eco-friendly toiletries
  • Sleeps 3

View all photos for Executive Suite With Lake View And Balcony

1 bedroom, premium bedding, minibar, in-room safe

Executive Suite With Lake View And Balcony

Balcony
Separate dining area
Air-conditioning
Heating
Pillow menu
Blackout drapes/curtains
  • Sleeps 3

View all photos for Standard Double or Twin Room

1 bedroom, premium bedding, minibar, in-room safe

Standard Double or Twin Room

9.2 out of 10
Wonderful
(15 reviews)

Highlights

Air conditioning
HDTV
Pillow menu
Separate bedroom
Premium bedding
Blackout curtains
Shower/bath combination
Private bathroom
Air-conditioning
Pillow menu
Blackout drapes/curtains
Premium bedding
Bathrobes
Eco-friendly toiletries
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room, Balcony, Lakeside

Standard Twin Room, Balcony, Lakeside

Standard Twin Room, Balcony, Lakeside

8.8 out of 10
Excellent
(13 reviews)

Highlights

Balcony
Air conditioning
HDTV
Pillow menu
Separate bedroom
Premium bedding
Blackout curtains
Shower/bath combination
Balcony
Air-conditioning
Pillow menu
Blackout drapes/curtains
Premium bedding
Bathrobes
  • 25 sq m
  • Partial lake view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Presidential Suite

Living area

Presidential Suite

Air-conditioning
Pillow menu
Blackout drapes/curtains
Premium bedding
Bathrobes
Eco-friendly toiletries
  • Sleeps 2

Presidential Suite, 2 Bedrooms, Terrace, Lake View

Separate dining area
Air-conditioning
Heating
Connecting rooms available
Pillow menu
Blackout drapes/curtains
  • Sleeps 4

Royal Suite, 2 Bedrooms, Terrace, Lake View

Separate dining area
Air-conditioning
Heating
Connecting rooms available
Pillow menu
Blackout drapes/curtains
  • Sleeps 4

View all photos for Royal Suite

1 bedroom, premium bedding, minibar, in-room safe

Royal Suite

Air-conditioning
Pillow menu
Blackout drapes/curtains
Premium bedding
Bathrobes
Eco-friendly toiletries
  • Sleeps 4

About the area

Montreux

A luxury stay in the heart of Montreux awaits you at Royal Plaza Montreux . Within steps you'll find Montreux Convention Center and Montreux Music & Convention Centre 2m2c. Highlights at this hotel include 2 bars/lounges, a full-service spa and a restaurant. .A day of pampering can include massages, body wraps and body scrubs along with access to the sauna and hot tub. The restaurant, Cafe Bellagio, serves international cuisine and is open for breakfast, brunch, lunch and dinner. Enjoy the indoor swimming pool, gym, Turkish bath/hammam and Hot tub. Meeting rooms, conference space, and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a sauna and a snack bar/deli. Each morning full breakfast is served between 7 AM and 10 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Places within a 5-minute walk of this 5-property class Montreux City Centre hotel include Montreux Palace Gardens and Château de Chillon.

What's nearby

  • Montreux Christmas Market - 15 min walk - 1.3 km
  • Castle Chatelard - 15 min walk - 1.3 km
  • Freddie Mercury Statue - 15 min walk - 1.3 km
  • Montreux Casino - 17 min walk - 1.4 km
  • Château de Chillon - 1 min drive - 0.4 km

Getting around

  • Montreux (ZJP-Montreux Train Station) - 9 min walk
  • Sion (SIR) - 45 min drive

Restaurants

  • ‪Safran Restaurant - ‬7 min walk
  • ‪La Tube À La Fondue - ‬8 min walk
  • ‪Terrasse du Petit Palais - ‬6 min walk
  • ‪Cafe du Raisin - ‬20 min walk
  • ‪Fai Wong - ‬7 min walk

About this property

Royal Plaza Montreux

Boardwalk/promenade hotel with full-service spa and bars/lounges
Royal Plaza Montreux offers its guests a full-service spa, an indoor pool, and Access to hot tub. There's a restaurant on site, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

A business centre and meeting rooms are available. A fitness centre, a sauna, and spa services are also featured at the luxury Royal Plaza Montreux . Parking is available for a fee.

This 5-star Montreux hotel is smoke free.

  • 1 building
  • 155 guestrooms or units
  • 8 levels
  • 2 bars or lounges
  • Conference rooms
  • Built in 1982
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Dining venue
Royal Plaza Montreux offers 155 accommodations with minibars and a safe. Beds feature premium bedding. A pillow menu is available. 90-cm LCD televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This Montreux hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has massage/treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily.

Similar properties

Exterior
Mona Montreux
  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, 1,002 reviews
The price is AU$368
includes taxes & fees
11 Nov - 12 Nov
Mona Montreux

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Covered parking on site (CHF 40.25 per night)

Food and drink

  • Daily full breakfast available 7 AM to 10 AM for a fee: CHF 30 for adults and CHF 15 for children
  • 2 bars/lounges
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafe Bellagio
  • Sinatra's Bar
  • Sunset Bar

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • On a lake
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 8 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1982
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 90-cm LCD TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from January 19 2026 to January 30 2026 (dates subject to change):
  • Sauna
  • Spa
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: CHF 29 per pet, per night
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CHF 100 per day
  • A tax is imposed by the city: CHF 8.00 per person, per night. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately CHF 30 for adults and from CHF 15 for children
  • Covered self-parking fee: CHF 40.25 per night
  • Pet fee: CHF 29 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Guests may experience noise disturbance due to nearby construction work.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Property is also known as

Royal Hotel Montreux Plaza
Royal Montreux Plaza
Royal Plaza Montreux
Royal Plaza Montreux Hotel
Royal Plaza Montreux Spa
Royal Plaza Montreux Hotel
Royal Plaza Montreux Montreux
Royal Plaza Montreux Hotel Montreux

Frequently asked questions

What is the cancellation policy at Royal Plaza Montreux ?

Royal Plaza Montreux offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Royal Plaza Montreux ?

As of 9 Nov 2025, prices found for a 1-night stay for 2 adults at Royal Plaza Montreux on 12 Nov 2025 start from AU$336.66, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Royal Plaza Montreux ?

Yep, Royal Plaza Montreux has a covered self car park for CHF 40.25 per night.

Is there a spa on site at Royal Plaza Montreux ?

Yep, there is an onsite spa at Royal Plaza Montreux . It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials. The Spa will be unavailable from January 19 2026 to January 30 2026 (dates subject to change).

Does Royal Plaza Montreux have a pool?

Royal Plaza Montreux has an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The swimming pool will be unavailable from January 19 2026 to January 30 2026 (dates subject to change).

What luxury perks are available at Royal Plaza Montreux ?

Royal Plaza Montreux features a full-service spa, an indoor pool and 2 bars. All guestrooms come with premium bedding and 24-hour room service.

What makes Royal Plaza Montreux a romantic place to stay?

1 hot tub and a bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Royal Plaza Montreux .

Does Royal Plaza Montreux serve breakfast?

Yep, full brekkie is available daily between 7 AM and 10 AM.

Is there a free airport shuttle available at Royal Plaza Montreux ?

No, Royal Plaza Montreux does not offer an airport shuttle service.

Is there a bar or restaurant at Royal Plaza Montreux ?

Yep, you can grab a meal at Royal Plaza Montreux 's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Royal Plaza Montreux ?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Royal Plaza Montreux ?

Furry friends are welcome at Royal Plaza Montreux , with food and water bowls on offer.

Reviews

Royal Plaza Montreux Reviews

8.6

Excellent

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 524 out of 1002 reviews
Rating 8 - Good. 280 out of 1002 reviews
Rating 6 - Okay. 115 out of 1002 reviews
Rating 4 - Poor. 58 out of 1002 reviews
Rating 2 - Terrible. 25 out of 1002 reviews

Reviews

10/10 Excellent

Ines

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Miss Samia Musuda

Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful stay with our little toddler. Great for families. Bus stop so close and efficient. Staff are wonderful, always asking if you need anything. Only thing I would suggest to make it even better is a varied breakfast as the same thing everyday can get boring especially as it's paid for. Otherwise, views, location and staff all were 10/10
Stayed 4 nights in Aug 2025

10/10 Excellent

Mateo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Juliane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Mekdim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not 5 star level as advertised. I received a 4 star experience.
Stayed 3 nights in Jul 2025

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location on the lake.
Stayed 1 night in Apr 2025

8/10 Good

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Too noisy for Montreux Jazz this year

Comfortable stay but extremely noisy. We have stayed at the Royal Plaza for the last three years during Montreux Jazz but this year the noise was very much louder and we will probably stay elsewhere next year.
Stayed 2 nights in Jul 2025

10/10 Excellent

Theresa

Stayed 2 nights in Jul 2025

10/10 Excellent

Paul, Sevenoaks

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Jul 2025

10/10 Excellent

Talar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very luxurious hotel… We booked a lake view room and it was so worth it! Rooms and amenities are super clean and beautiful. Stunning property in an even more beautiful location!!!
Stayed 1 night in Jun 2025

10/10 Excellent

Shahbod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view from our room
Stayed 1 night in Jun 2025

10/10 Excellent

Leanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Swiss Riveria is great!!

We only enjoyed a one night stay in the great hotel. Our room was large with a great view of Lake Geneva. Good location - a 10 minute walk from the train station. The staff were very friendly.
Stayed 1 night in Jun 2025

10/10 Excellent

Lorraine

Stayed 2 nights in Jun 2025

10/10 Excellent

Rachael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel and loved Montreux! It's a beautiful town (though very expensive, like all of Switzerland). The room was spacious and comfortable with a gorgeous view from the balcony and the bathroom was also spacious. The breakfast was pretty good with decent options. This hotel is on near the end of the Montreux lake-side path so it's a long - but very pleasant - walk to Chateau de Chillon. I love walking though so that was a perk for me. Would absolutely recommend this hotel and would stay here again.
Stayed 2 nights in Jun 2025

10/10 Excellent

Margaret

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Sumeet

Travelled with family
It’s an overall average property
Stayed 1 night in Jun 2025

10/10 Excellent

Kaavya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was extremely comfortable and accomodating Every smallest detail for my child was thought through. Thank you
Stayed 3 nights in Jun 2025

6/10 Okay

Esther Patricia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel was in a good location. Our room nice and spacious with lovely lake views! However the bed was very very hard. This may suit some people, I guess it’s down to personal preference, On checking in to our room, realised our in room safe wasn’t working, we rang reception who sent a member of staff up in a short time, she clarified there was an error with the safe, we were told a technician would sort it the next day. This did not happen, not ideal to have no real secure place for expensive watches and passports!! Wasn’t given any apology or solution either. The real dissatisfaction came on our last evening, when I realised we only had coffee sachets green or camomile tea, I rang reception asking for a couple of English breakfast teabags…. Our flight was very early the next morning, so wouldn’t be having breakfast which we had paid for as part of our holiday package… Reception rang back to tell us we had used our allowance for the room and we would be charged for extra teabags!! Despite not using the coffees sugars or other condiments,, regardless we were told in a rude manner we were t entitled to a couple of teabags. I was pretty disgusted to be honest,, the male staff on shift at that time was very dismissive and unhelpful. ( not all staff were like this tbh) So our 5 o clock start to the day was without a hot drink.. for a 5 star establishment I was very surprised at their treatment and attitude towards hotel clients. The hotel was quite unorganised and chaotic!
Stayed 4 nights in Jun 2025

6/10 Okay

JOSE

Stayed 3 nights in Jun 2025

10/10 Excellent

John

Stayed 3 nights in Jun 2025

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a junior suite with a balcony and a panoramic view of the lake and mountains. It was fantastic. The location is excellent. Excellent service in the restaurants. And our daily housekeeping was exceptional. Great place.
Stayed 3 nights in May 2025

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place with great views. Convenient location. Staff is fantastic.
Stayed 1 night in May 2025

8/10 Good

Hongqin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel lobby has a beautiful view and great breakfast options.
Stayed 1 night in May 2025

10/10 Excellent

Neelma

Liked: Cleanliness, staff & service, property conditions & facilities
Great location on the promenade. Helpful staff and good service. Enjoyed a pleasant stay.
Stayed 2 nights in May 2025

6/10 Okay

Steven

Liked: Staff & service, room comfort
Stayed 2 nights in May 2025