4/10 Poor
SHELLY
Travelled with family
30 June 2025
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was very friendly and helpful when an issue arose. Our tub drain was stuck and their facilities fixed the issue within 10 minutes and very polite. The AC was very noisy and had a high pitched squeal so we unfortunately did not use it. The beds were rock hard and not for us. Noise from the hallways carried into the room, making it difficult to sleep, not to mention our room shaking every time another guest slammed their room door. Parking was horrible. There is next to no parking due to the layout of the lot and is not designed for any vehicle larger than a small car, making it near impossible for trucks to park. The stalls were very narrow so we couldn't even open our truck doors enough to get out. The complimentary breakfast was misleading. We were given a slip of paper upon check-in for the white-spot attached to the hotel which stated you get 2 scrambled eggs, potatoes, bacon, sausage, toast and either a coffee or tea. If you wanted any substitutions, you were charged an additional fee. The waitress was ill-prepared to accept guests at opening time. After 10 minutes waiting, she came over, grabbed our vouchers and left. Came back with the wrong drink order and when our food arrived, never gave us enough utensils for our group of four people. We had to grab them from another table because she left for the kitchen and never came back out for another 10+ minutes.
SHELLY
Stayed 2 nights in Jun 2025