On December 18, 2023 I woke up around 10 pm and smelled fire. When I opened the hotel room door the hallway was blacked out with thick smoke. No alarm. No call. No knock on our door. I woke up my husband and we grabbed shoes. Luckily we got to the sidewalk and watched as emergency vehicles arrived and firefighters ran into the building. Police cordoned off the street. It was 32 degrees out and we were in our pajamas. No one from the hotel helped us as we shivered. The staff from the hotel and from the restaurant were all gathered in a small area laughing and not interacting with anyone or trying to find the guests who had been evacuated. There was no attempt to help us find shelter. I immediately called our trip insurance company who found us a new hotel room nearby. We were separated from all of our belongings. When we were finally able to retrieve our belongings, our room was still filled with black smoke and all of our clothing reeked. We could not wear it. When we asked for a refund for the night when we were nearly killed by smoke inhalation, the response from Expedia was "Unfortunately though, I just called the Shota@Rustaveli Boutique hotel to make the case for your refund. I pushed for flexibility, but since your booking was non-refundable and doesn’t allow any exceptions, they’re sticking with their policy and won’t issue a refund." No one from the hotel or from Expedia cared that there was no effort by the hotel staff to evacuate hotel guests, no evacuation plan.