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Hilton Tashkent City

Photo gallery for Hilton Tashkent City

Exterior
Indoor pool, pool loungers
Restaurant
Presidential Suite (Arabic)
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is AU$357
includes taxes & fees
11 July - 12 July

Explore the area

View map
1 Ukchi Street, Tashkent, 100027
  • Place, Tashkent City Mall
    ‪9 min walk‬
  • Place, Magic City Park
    ‪15 min walk‬
  • Place, Chorsu Bazaar
    ‪19 min walk‬
  • Airport, Tashkent (TAS-Tashkent Intl.)
    ‪7 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Kitchen

Suite, 1 Bedroom, Kitchen | Private kitchen

Suite, 1 Bedroom, Kitchen

  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible | Bathroom

Room, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Corner

Minibar, in-room safe, individually decorated, desk

Suite, 1 King Bed, Corner

9.0 out of 10
Wonderful
(2 reviews)
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed

Minibar, in-room safe, individually decorated, desk

Executive Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

  • 250 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 2 Single Beds

Executive Room, 2 Single Beds

Executive Room, 2 Single Beds

  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Room, 2 Single Beds

Minibar, in-room safe, individually decorated, desk

Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • 42 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Presidential Suite (Arabic)

Presidential Suite (Arabic) | Living area

Presidential Suite (Arabic)

  • 250 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Suite (French)

Presidential Suite (French) | Living area

Presidential Suite (French)

  • 250 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Suite (English)

Presidential Suite (English) | Living area

Presidential Suite (English)

  • 250 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed, Park View

Minibar, in-room safe, individually decorated, desk

Executive Room, 1 King Bed, Park View

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Park View

Minibar, in-room safe, individually decorated, desk

Suite, 1 King Bed, Park View

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Park View

Minibar, in-room safe, individually decorated, desk

Room, 1 King Bed, Park View

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

About the area

Tashkent

You'll be connected to the convention centre at Hilton Tashkent City, and within a 20-minute stroll of Tashkent City Mall and Friendship of People's Palace. Highlights at this luxury hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering at Serenity Spa can include massages along with access to the sauna. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the 24-hour gym, sauna and pool loungers. 15640 square feet (1453 square metres) of event facilities include 6 meeting rooms and a conference centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .Sights within a 20-minute walk of this 5-property class Shayhontohur District hotel include Yunus Khan Mausoleum and Navoi Literary Museum.

What's nearby

  • Tashkent City Mall - 9 min walk - 0.8 km
  • Magic City Park - 15 min walk - 1.3 km
  • Yunus Khan Mausoleum - 15 min walk - 1.3 km
  • Chorsu Bazaar - 19 min walk - 1.6 km
  • Independence Square - 2 min drive - 1.6 km

Getting around

  • Kosmonavtlar Station - 7 min drive
  • Tashkent (TAS-Tashkent Intl.) - 19 min drive

Restaurants

  • ‪BOBOY Uzbek Eatery - ‬6 min walk
  • ‪Cucucina - ‬7 min walk
  • ‪Тануки - ‬8 min walk
  • ‪Paul - ‬8 min walk
  • ‪Novikov Cafe - ‬3 min walk

About this property

Hilton Tashkent City

Hilton Tashkent City offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 15640 square feet (1453 square metres) and includes a conference centre. A 24-hour fitness centre, spa services, and a library are also featured at the luxury Hilton Tashkent City. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Tashkent hotel.

  • 1 building
  • 258 guestrooms or units
  • 21 levels
  • 15640 sq ft of conference space
  • 1453 sq. m of conference space
  • Built in 2019
  • Deli
  • Poolside lounge chairs
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Library
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Locker space
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Hilton Tashkent City offers 258 air-conditioned accommodations with DVD players and minibars. Each accommodation is individually decorated. 55-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Serenity Spa has 5 treatment rooms, including rooms for couples. Services include massages. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.

Similar properties

2 bars/lounges, poolside bar
InterContinental Tashkent by IHG
Yunusobod District
  • Pool
  • Spa
  • Pet-friendly
  • Parking included
4.9 out of 5, Exceptional, 149 reviews
The price is AU$357
includes taxes & fees
11 July - 12 July
InterContinental Tashkent by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; UZS 250,000 for adults and UZS 250,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Library
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's games
  • DVD player
  • High chair
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference centre (15,640 square foot of space)

Outdoors

  • Pool loungers

Full-service spa

  • 5 treatment rooms
  • Couples treatment rooms
  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (110 centimetre wide door)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 21 floors
  • Ballroom
  • Banquet hall
  • Built in 2019
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable channels
  • DVD player
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Heated floor
  • Heating
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: noon
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: UZS 600000 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 75 lb per pet)
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for UZS 200000 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: UZS 61800.00 per person, per night. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately UZS 250000 for adults and from UZS 250000 for children
  • Pet fee: UZS 600000 per pet, per night
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: UZS 200000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, Union Pay, debit cards and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

Property Registration Number 305163498

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Please note that any payments to the hotel (whether cash or non-cash transactions) must be made in either USD or EUR, whichever is accepted by the property.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hilton Tashkent City Hotel
Hilton Tashkent City Tashkent
Hilton Tashkent City Hotel Tashkent

Frequently asked questions

What is the cancellation policy at Hilton Tashkent City?

Hilton Tashkent City offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Tashkent City?

As of 18 June 2026, prices found for a 1-night stay for 2 adults at Hilton Tashkent City on 11 July 2026 start from AU$357, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Tashkent City?

Yep, Hilton Tashkent City has a free self car park.

Is there a spa on site at Hilton Tashkent City?

Yep, Serenity Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy services like massages.

Does Hilton Tashkent City have a pool?

Hilton Tashkent City has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What makes Hilton Tashkent City a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Hilton Tashkent City.

Is Hilton Tashkent City family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as highchairs and free infant beds in the guestrooms, it's no surprise that Hilton Tashkent City is a hit with families.

Does Hilton Tashkent City serve breakfast?

Sure does, buffet brekkie is on offer on weekdays from 6:30 AM to 10:30 AM and weekends between 6:30 AM and 11:00 AM.

Is there a free airport shuttle available at Hilton Tashkent City?

No, Hilton Tashkent City does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Tashkent City?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hilton Tashkent City?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Hilton Tashkent City?

Cats and dogs are welcome at Hilton Tashkent City, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 34 kg per pet.

Hilton Tashkent City Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 64 out of 82 reviews
Rating 8 - Good. 11 out of 82 reviews
Rating 6 - Okay. 2 out of 82 reviews
Rating 4 - Poor. 2 out of 82 reviews
Rating 2 - Terrible. 3 out of 82 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Ahmad Abdalla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms, amazing breakfast, great services.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Tarik

Liked: Cleanliness, amenities, property conditions & facilities
Extremely delightful stay the best hotel thank you very much
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Samir

Liked: Cleanliness, amenities, property conditions & facilities
Excellent Hotel - Breakfast was Amazing
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

felix

Liked: Amenities, property conditions & facilities
Excellent hotel
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Zunnurain

Liked: Cleanliness, amenities, property conditions & facilities
The staff was excellent and the property was very safe and well maintained. 10 stars is even too little.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Adib

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with great amenities and breakfast
Stayed 3 nights in Oct 2023
Verified

10/10 Excellent

Abdul Razek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always my great option staying here
Stayed 2 nights in May 2023
Verified

10/10 Excellent

Ziad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the staff were excellent
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic

Everything was fantastic ! Thank you!
Stayed 9 nights in Jul 2025
Verified

10/10 Excellent

Sayed Sohail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay but expensive
Stayed 2 nights in Jan 2020
Verified

8/10 Good

HAYAL

Liked: Cleanliness, amenities, property conditions & facilities
While the location and facilities were good, the service fell short. The restaurant/bar was closed for a private event without notifying guests. I was promised a call from a manager after raising the issue but never received one, and my follow-up call also led nowhere. This was frustrating and not the level of service I expect from Hilton.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Devendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice in city center

Really nice hotel in the heart of Tashkent right on the lively Tashkent City Park. Very comfortable and well appointed rooms and friendly and efficient service.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Nadeem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hilton Tashkent City was very good and we enjoyed our stay there as a family. The breakfast was exceptionally good with so much variety and good quality. If we're to visit Tashkent again, we'd definitely stay here!
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Excellent hotel. Great service at the tumbler bar. Nice breakfast with lots of choice. Rooms were great, as was the pool. Can’t fault it - easily one of the nicest Hiltons we’ve stayed at
Stayed 4 nights in May 2024
Verified

10/10 Excellent

Sachin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Hiralal

Liked: Cleanliness, staff & service, property conditions & facilities
It is right across from the park where you can see the illuminated fountain from your room
Stayed 1 night in Jun 2023
Verified

2/10 Terrible

Irina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unpleasant staying in hotel. Very disappointed one day our room were open, I called to front desk find out, never get the answer.
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Hermann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a pleasant stay. Now, to make it to a real 5*: 1) smell from shower sink - need to fix 2) bar menu is 3* at best, selection really low end and from what i know there are no import restrictions The positives: 1) Staff 2) Pool - probably one of the best hotel indoor pools in terms of size & view 3) Spa staff 4) Breakfast worth mentioning
Stayed 2 nights in Oct 2022
Verified

10/10 Excellent

Tasneem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the best hotel in Tashkent. Within walking distance to Tashkent city mall and the metro. Staff are unbelievably helpful. One of our group forgot his medication back home, the staff at Tashkent were extremely quick to arrange a pickup from a local reputable pharmacy with the correct medication. Breakfast has excellent variety and has fresh produce. Cannot recommend enough.
Stayed 4 nights in Sep 2024
Verified

10/10 Excellent

Bandar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During my stay at Hilton Tashkent from February 22nd to February 24th, I was thoroughly impressed by the hotel's exceptional service. The employees were not only friendly but also proficient in English, making communication effortless. Their warm welcome and genuine smiles added to the overall positive experience, creating a welcoming atmosphere throughout my stay. I highly commend the staff for their outstanding hospitality and professionalism.
Stayed 2 nights in Feb 2024
Verified

8/10 Good

Harshana

Liked: Cleanliness, staff & service, property conditions & facilities
Property is ideally located and good facilities and access to city park. Despite high occupancy, the Front Desk manager was courteous to grant us a late check-out without any additional fees. Disappointed that even after our special request for room with a park view sent in advance, we were assigned a room without a decent view :(
Stayed 3 nights in May 2023
Verified

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Huge hotel.

The Hilton Tashkent is a fine hotel, very modern and clean, but it is really very big. It is inside the parking security for the city park across the street which I suppose makes it more secure, but it also creates traffic jams around the hotel as taxis compete with park visitors. (Traffic jams around hotels, airports, and train stations are very common in Uzbekistan, btw). The breakfast was excellent, the rooftop restaurant was pretty good, in that international/cosmopolitan shopping culture sort of way.
Stayed 1 night in Mar 2024
Verified

4/10 Poor

Joseph

Disliked: Property conditions & facilities
A lot of issues with the room and electronics. Food in the hotel gave me diarrhea.
Stayed 2 nights in Aug 2024
Verified

2/10 Terrible

shai

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible place. The suite which cost more than 400$ per nightly was full of insects and the bed was full of wicket. My whole body was bited. The problem continues also the alternative suite they gave me. I had to sleep on the sofa at the lobby. The manager responded rudely, threatened to call the police and tried to silent the issue by sending fruits and wine to my suite. Of course, I rejected! The towel was full of blood stains. The room was very dirty:,hairs and insects everywhere! Don’t visit this horrible hotel. Date of stay: 19-22/8/23
Verified

2/10 Terrible

Shafoat

Liked: Cleanliness, room comfort
Disliked: Staff & service
We bought for our mam as New Year gift to stay at Hilton in Tashkent city in New Years eve. Location and Hotel atmosphere are amazing, but service is horrible ! Hotel's roof restaurant was closed due to private event and other dining placed closed around. At New Year Eve she had limited choice on dining and waited at the hotels lobby bar dining almost 30 min to place the her order for dinner. ( dropping iPad menu to the customer is not service, she 70 years old she don't how to use ) One of bar server is ignore her several time just running around. Especially, New Year Eve holiday's evening my mam went hungry back her hotel room, We inform the via phone to night reception deck assistant named Mr. Shamsidiin about that situation and ask him inform day management. Next day, my mam check out hotel with big disappointment. Just heard word " sorry " form reception desk team. Our Mam New Year Eve holiday celebration night ruined. Hotel needs more improvement in customer service and more dining choices. Never recommended for that price with terrible service !!!!!
Stayed 1 night in Dec 2024