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4.3 out of 5

"Great property in great location with great facilities and very helpful staff! Our villa was very private and centrally located so only a short walk t ... " More

By a verified traveller on Tue 13 Apr 2021

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Hotel Description

Serenity Diamond Beach places you steps from Seashells Beach and within a 15-minute stroll of Diamond Beach. Highlights at this beach property include 2 outdoor swimming pools, and in-room kitchens and washers/dryers.

You can enjoy a flat-screen TV with digital channels, and each apartment features free WiFi, a DVD player, and a coffee/tea maker. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a dishwasher. A hair dryer, an iron/ironing board, and free toiletries are also available. Housekeeping is available on request.

This smoke-free apartment building offers free WiFi in public areas, a garden, and barbecue grills. Added amenities include spa services and laundry facilities. There's also the convenience of free self parking.

Places within a 30-minute walk of this 4-star Diamond Beach property include Khappinghat Nature Reserve and Khappinghat National Park.

2 Bedroom Villa with Spa Bath

Bed Count 1 King Bed Maximum Occupancy 4 Max

3 Bedroom Beach House

Bed Count 1 King Bed Maximum Occupancy 6 Max

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Villa, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Family Cottage

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

2 Bedroom Villa

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Serenity Diamond Beach ratings based on 364 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Serenity Diamond Beach

Everyone (105) Couples (88) Family (171)
2 out of 5
We had a flood in the house because of the washing machine not working.

Posted by on 16 Jun. 2021

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4 out of 5
Great property in great location with great facilities and very helpful staff! Our villa was very private and centrally located so only a short walk to everything.

Posted by on 13 Apr. 2021

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Comment from Hotel Management

15 Apr. 2021 by Matt

Thankyou for your review following your recent stay. We are glad you enjoyed your stay & look forward to welcoming you back soon.

1 out of 5
This accommodation is terrible. Booked a unit just by the pool and beach. Couldn't leave any doors unlocks for a nice breeze was every screen door lock was broken. All screens had holes in them. So much so multiple frogs where in our room before we realised. Pillows flat and bed horribly uncomfortable. Accommodation was old, out dated and in terrible condition. Stayed one night out of requirement. Woke up to mouse poop over the floor in dining room and kitchen in the morning. Made a complaint to reception prior to leaving. Simply told us they had a wait list and if we weren't happy to leave. Then advised we would have to deal with WOTIF directly as there customer service couldn't be understood due to not speaking English! Disgusting comment about the WOTIF staff and terrible attitude from staff at accommodation. Save your money or stay somewhere else.

Posted by on 29 Mar. 2021

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Comment from Hotel Management

29 Mar. 2021 by Matt

Thankyou for taking the time to leave a review. We are sorry that you found our accommodation so disappointing. Whilst we don't agree with your assessment of the accommodation, nor your recollection of the events as they unfolded and our responses to your requests we did, without hesitation, agree to refund your accommodation and approved Wotif at the time to refund you. Again we are sorry the accommodation did not meet with your expectation & we respect your right to your opinions but we do proudly stand behind a long history of 8.5+/10 reviews across almost 500 reviews from wotif customers that says in the majority of circumstances we meet the expectations of the travelling customer. We never get it 100% right & there is always areas that we can improve & we welcome constructive criticism. But sometimes no matter what we do there are people that are determined to create a bad experience for themselves and our business and when this happens there is very little we are able to do to rectify the situation. We hope that you are able to find accommodation for your next holiday that better meets with your expectations

5 out of 5
Well kept grounds in a beautiful location. Peaceful, quiet and laid back. Excellent customer service.

Posted by on 21 Mar. 2021

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Comment from Hotel Management

29 Mar. 2021 by Matt

Thankyou for your review. We are glad you enjoyed the serenity of the quiet & laid back environment. Please visit us again soon.

5 out of 5
I thouroughly enjoyed my stay. Amenties were good as was the overall feel of the resort, i was comfortable and I would stay again however, I did think the use of outdoor furniture for indoor use took away from the comfort when wanting to relax for the evening indoors. The wifi was also non existant in my villa but this did not ruin my experience at the resort.

Posted by on 11 Mar. 2021

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Comment from Hotel Management

13 Mar. 2021 by Matt

Thankyou for taking the time to leave a review following your stay. We are glad you enjoyed your stay & have noted for further review the items you have identified as requiring attention.

3 out of 5
The grounds and the pool area were nice. Kitchen was adequately fitted out.

Posted by on 7 Mar. 2021

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Comment from Hotel Management

13 Mar. 2021 by Matt

Thankyou for taking the time to leave a review following your stay. We appreciate the feedback.

4 out of 5
The villas were roomy and comfortable. The pool is great and location is nice and quiet.

Posted by on 9 Feb. 2021

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Comment from Hotel Management

18 Feb. 2021 by Matt

Thankyou for taking the time to leave a review following your recent stay. We are glad you enjoyed your stay.

5 out of 5

Posted by on 12 Jan. 2021

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Comment from Hotel Management

24 Jan. 2021 by Matt

Hi Thankyou for your recent review. We are glad you enjoyed your stay.

5 out of 5
Spacious clean and incredible pool Direct access to stunning long beach

Posted by on 4 Nov. 2020

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Comment from Hotel Management

19 Dec. 2020 by Matt

Thankyou for taking the time to leave a review following your stay. We are glad you had an enjoyable time & look forward to you visiting us again soon.

5 out of 5
Excellent services with the villa and grounds kept in immaculate conditions. Modern styling and very quiet, right on the beach.

Posted by , from Sydney on 11 Sep. 2020

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Comment from Hotel Management

12 Sep. 2020 by Matt

Hi Ingrid Thankyou for taking the time to leave a review. We are glad you enjoyed your stay & look forward to welcoming you back soon. Regards Matt

Property Features

Serenity Diamond Beach offers its guests 2 outdoor swimming pools. WiFi is free in public spaces. Spa services, barbecue grills, and a garden are also featured at Serenity Diamond Beach. Limited free parking is available on a first-come, first-served basis. This 4-star Diamond Beach apartment is smoke free.

  • 1 floor
  • 68 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • Garden
  • BBQ grill(s)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Playground on site
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Serenity Diamond Beach offers 68 air-conditioned accommodations with washers/dryers and DVD players. Accommodations at this 4-star apartment have kitchens with full-sized refrigerators/freezers, microwaves, dishwashers, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 40-inch flat-screen televisions come with digital channels. Housekeeping is provided on request.

  • In-room kitchen
  • Washer and dryer
  • Flat-screen television
  • Digital channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Dishwasher
  • Coffee maker
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Wheelchair accessible

Spa Services

  • Massages
  • Thai massage

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 PM

Special check-in instructions:

The front desk is open daily from 9:00 AM - 5 PM. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 9:00 AM - 5 PM.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code. The host will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

  • Debit cards
  • Host will greet you
  • Staffed front desk
  • Credit card pre-authorisation

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Housekeeping fees vary based on length of stay
  • Rollaway bed fee: AUD 25.0 per day
  • High chair fee: AUD 5 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ramada Diamond Beach
  • Australis Diamond Beach Resort Spa
  • Serenity Diamond Beach Aparthotel
  • Ramada Resort Diamond Beach
  • Serenity Diamond Diamond
  • Serenity Diamond Beach Apartment
  • Serenity Diamond Beach Diamond Beach
  • Serenity Diamond Beach Apartment Diamond Beach
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.