Embassy Suites by Hilton Tampa USF Near Busch Gardens

3.5 star property
Hotel with free breakfast, near University of South Florida

Photo gallery for Embassy Suites by Hilton Tampa USF Near Busch Gardens

Courtyard
Outdoor pool
Presidential Room, 1 King Bed, Non Smoking
Lobby
Presidential Room, 1 King Bed, Non Smoking

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Parking available
  • Pool
  • Gym
The current price is AU$192
includes taxes & fees
21 Sept - 22 Sept

Explore the area

View map
3705 Spectrum Blvd, Tampa, FL, 33612
  • University of South Florida
    ‪12 min walk‬
  • H. Lee Moffitt Cancer Center
    ‪14 min walk‬
  • Busch Gardens Tampa Bay
    ‪5 min drive‬
  • Tampa, FL (TPA-Tampa Intl.)
    ‪25 min drive‬

Room options

Presidential Room, 1 King Bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
  • 113 sq m
  • Sleeps 5
  • 1 King Bed

Premium Suite, 2 Double Beds

8.0 out of 10
Very good
(16 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

Premium Suite, 2 Double Beds (Wellness, In-room air purification)

8.8 out of 10
Excellent
(11 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

Premium Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing, In-room air purification)

8.0 out of 10
Very good
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
  • Sleeps 5
  • 1 King Bed

Premium Suite, 1 King Bed (Wellness, In-room air purification)

8.8 out of 10
Excellent
(5 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

Suite, 2 Double Beds, Accessible, Non Smoking (Hearing)

8.8 out of 10
Excellent
(11 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

Premium Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
  • 46 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

Suite, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
  • 56 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

Suite, 1 King Bed, Accessible, Bathtub

8.4 out of 10
Very good
(9 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

8.0 out of 10
Very good
(5 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Premium Suite, 2 Double Beds, Accessible

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

Executive Room, 1 King Bed

8.0 out of 10
Very good
(7 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • 57 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

7.4 out of 10
Good
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Premium Suite, 1 King Bed, Accessible (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed

8.4 out of 10
Very good
(47 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Accessible (Roll-in Shower)

8.4 out of 10
Very good
(7 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Room, 2 Double Beds (Hearing Accessible, Wellness)

8.0 out of 10
Very good
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
  • Sleeps 6
  • 2 Double Beds

Suite, 2 Double Beds, Accessible (Roll-in Shower)

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
  • 56 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

Suite, 2 Double Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
  • 56 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

Room, 2 Double Beds

8.6 out of 10
Excellent
(64 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 56 sq m
  • Sleeps 6
  • 2 Double Beds

Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

8.4 out of 10
Very good
(11 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
  • Sleeps 4
  • 1 King Bed

Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

8.0 out of 10
Very good
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
  • 56 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

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About the area

Tampa

At Embassy Suites by Hilton Tampa USF Near Busch Gardens you'll be within a 20-minute stroll of popular places like University of South Florida and H. Lee Moffitt Cancer Center. Highlights at this hotel include a restaurant, an outdoor swimming pool and free daily breakfast. .This pet-friendly hotel offers a fitness centre, concierge services and a 24-hour front desk. Additionally, you'll find a free manager's reception, Wi-Fi in public areas and laundry facilities. Each morning free on-the-go breakfast is offered between 7:00 AM and 9:00 AM. There's also the convenience of self parking. .Within a 30-minute walk of this 3.5-property class Tampa hotel, attractions include Yuengling Center and Adventure Island.

What's nearby

  • University of South Florida - 12 min walk - 1.0 km
  • H. Lee Moffitt Cancer Center - 14 min walk - 1.2 km
  • Yuengling Center - 15 min walk - 1.3 km
  • Adventure Island - 3 min drive - 2.8 km
  • Busch Gardens Tampa Bay - 5 min drive - 4.1 km

Getting around

  • Tampa Union Station - 21 min drive
  • Tampa, FL (TPA-Tampa Intl.) - 22 min drive

Restaurants

  • ‪Wawa - ‬16 min walk
  • ‪Panera Bread - ‬14 min walk
  • ‪Chili's Grill & Bar - ‬15 min walk
  • ‪Ichiban Japanese Cuisine - ‬16 min walk
  • ‪World of Beer - ‬16 min walk

About this property

Embassy Suites by Hilton Tampa USF Near Busch Gardens

Hotel with free breakfast, near University of South Florida
Embassy Suites by Hilton Tampa USF Near Busch Gardens offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. Free breakfast is served daily, and guests can also enjoy a free manager's reception. WiFi is available in public spaces for a fee.

Event space at this hotel measures 16333 square feet (1517 square metres) and includes conference space. Multilingual staff, gift shops/newsstands, and a garden are also featured at Embassy Suites by Hilton Tampa USF Near Busch Gardens. For a fee, parking is available.

This 3.5-star Tampa hotel is smoke free.

  • 247 guestrooms or units
  • 8 levels
  • Conference rooms
  • 16333 sq ft of conference space
  • 1517 sq. m of conference space
  • Built in 1998
  • To-go breakfast (free)
  • Manager's reception (free)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Dining venue
Embassy Suites by Hilton Tampa USF Near Busch Gardens offers 247 accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels and pay-per-view films. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Tampa hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and desk chairs. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on request.

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period)
  • Available in some public areas: WiFi (USD 9.95 per 24-hour period)

Parking and transport

  • Parking on site (USD 12 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 9:00 AM
  • A restaurant
  • Free manager's reception

Things to do

  • Gym
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 16,333 square feet of conference space
  • 19 meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 8 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1998
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in fee for check-in between 9:00 AM and 1:00 PM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per 24-hour period (rates may vary)
  • Self-parking fee: USD 12.00 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 9:00 AM and 1:00 PM
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a smoke detector and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Busch Gardens Embassy Suites
Embassy Suites Busch Gardens Hotel
Embassy Suites Hotel Busch Gardens
Embassy Busch Gardens Suites
Embassy Suites Tampa
Tampa Embassy Suites
Embassy Suites Busch Gardens
Embassy Suites Hilton Tampa USF Busch Gardens Hotel
Embassy Suites Hilton USF Hotel
Embassy Suites Hilton Tampa USF Busch Gardens
Embassy Suites Hilton USF
Embassy Suites by Hilton Tampa USF Near Busch Gardens Hotel
Embassy Suites by Hilton Tampa USF Near Busch Gardens Tampa

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton Tampa USF Near Busch Gardens?

Embassy Suites by Hilton Tampa USF Near Busch Gardens offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton Tampa USF Near Busch Gardens?

As of 16 Sept 2025, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Tampa USF Near Busch Gardens on 21 Sept 2025 start from AU$191.93, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton Tampa USF Near Busch Gardens?

Yep, Embassy Suites by Hilton Tampa USF Near Busch Gardens has a self car park with in/out privileges for USD 12.00 per night.

Are there any beaches close to Embassy Suites by Hilton Tampa USF Near Busch Gardens?

The closest beach to Embassy Suites by Hilton Tampa USF Near Busch Gardens is Ben T. Davis Beach (18.7 km).

Does Embassy Suites by Hilton Tampa USF Near Busch Gardens have a pool?

Embassy Suites by Hilton Tampa USF Near Busch Gardens has an outdoor pool.

Is Embassy Suites by Hilton Tampa USF Near Busch Gardens family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Embassy Suites by Hilton Tampa USF Near Busch Gardens is a hit with families.

Does Embassy Suites by Hilton Tampa USF Near Busch Gardens serve breakfast?

You bet, our travelers give top marks to the free on-the-go breakfast here! Offered daily from 7:00 AM to 9:00 AM, this is the place to fuel up for a day of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton Tampa USF Near Busch Gardens?

No, Embassy Suites by Hilton Tampa USF Near Busch Gardens does not offer an airport shuttle service.

Is there a bar or restaurant at Embassy Suites by Hilton Tampa USF Near Busch Gardens?

Yep, you can grab a meal at Embassy Suites by Hilton Tampa USF Near Busch Gardens's onsite restaurant.

What time are check-in & check-out at Embassy Suites by Hilton Tampa USF Near Busch Gardens?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Embassy Suites by Hilton Tampa USF Near Busch Gardens Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 656 out of 1195 reviews
Rating 8 - Good. 239 out of 1195 reviews
Rating 6 - Okay. 113 out of 1195 reviews
Rating 4 - Poor. 96 out of 1195 reviews
Rating 2 - Terrible. 91 out of 1195 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Lyshandra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was out of date and was not up to the standards of the Embassy Suite franchise. I changed rooms twice and 1 time was because I found bugs on the ceiling in shower. If you do choose to stay here, stay away from room 334.
Stayed 3 nights in Jun 2025

10/10 Excellent

Yanetsy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious room
Stayed 1 night in Jun 2025

10/10 Excellent

Gladys

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice conveniently located. However communication was lost I ask for one body towel and face towel twice and did not receive it both times other than that my stay was very pleasant.
Stayed 1 night in Jun 2025

10/10 Excellent

Anthony, Louisville

Stayed 1 night in Jun 2025

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is an absolute amazing place to stay from the moment you walk in the door. It’s beautiful, very clean, everything in the room was operational, staff was over the top friendly which our made our stay wonderful. We will definitely recommend and we will be coming back.
Stayed 1 night in Jun 2025

8/10 Good

Tiffany

Liked: Cleanliness, amenities, property conditions & facilities
I didn’t like that guests have to pay for parking, but the fact that this hotel offers pretty good breakfast and happy hour, as well as a dine-in restaurant for dinner was awesome.
Stayed 1 night in Jun 2025

4/10 Poor

Vanesa

Stayed 1 night in Jun 2025

10/10 Excellent

Michael

Stayed 1 night in Jun 2025

4/10 Poor

Pam

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Refrigerator was unplugged when arrived. Did not have enough towels for 4 people. Bathroom door handle on backwards. Couldn’t figure how to get into the bathroom at 5am and had to call engineering dpt and all the kids woke up. No one had enough sleep.
Stayed 2 nights in Jun 2025

10/10 Excellent

Janina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very close to fantastic restaurants, shopping malls, and Bush Gardens. The breakfast was delicious my only wish is if they had a non-pork option for meat with the omelette. Overall we would come again
Stayed 1 night in Jun 2025

6/10 Okay

Annamae

Travelled with partner
As a former Executive Housekeeper for Hilton Grand Vacations I was disappointed upon our return to the hotel yesterday. The 2 garbage cans in front of the hotel under the porticoche were overflowing with trash at. Around 4:45- check-in time, leaves in the area as well. We stopped a maintenance employee and told him and he went to clean the area. Upon arrival back at our room, the housekeeper didnot throw out the trash from the previous day from our room, the shower glass soap slum was not cleaned, the bed was not made according to hotel standards the pillows were just thrown on the bed, debris were on the floor which indicates the floor was not swept or vacuumed. My husband called to report that the tv was indicating no channel, was told they would send someone. No one came. I guess after working in the industry for so many years and Hilton’s reputation in the industry, I was very disappointed in just the very clear basics not being done. This was my first time staying at an embassy suites property and I was NOT impressed in the least.
Stayed 2 nights in Jun 2025

10/10 Excellent

Lynne

Stayed 1 night in Jun 2025

8/10 Good

Caroline

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I like the inside atrium and nightly happy hour option.
Stayed 2 nights in Jun 2025

8/10 Good

Adrian

Stayed 1 night in Jun 2025

10/10 Excellent

Richie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Kate

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Rooms are a good size. Convenient for campus visits. Complimentary breakfast is a plus. Pool is dumpy. Need more and to upgrade pool furniture.
Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service

Kenice deserves a raise!

Kenise was helpful at check in- she was patient & friendly.
Stayed 1 night in Jun 2025

10/10 Excellent

Maryellen

Liked: Cleanliness
Stayed 2 nights in May 2025

4/10 Poor

Rosemary

Stayed 3 nights in Jun 2025

10/10 Excellent

Liebra

Travelled with family
I like that they were close to busch gardens and offered a free shuttle, also happy hour but a little strict on getting the drinks if you are traveling with two guest and you show the two cards then you should be able to ask for two drinks while the other guest is sitting waiting and not add to a bigger line. For the shuttle on our second day our driver had a crash and we were to be seen by a manager no one came to us or offered any empathy. We were in an accident reports need to be written please follow up woth me on this tks
Stayed 2 nights in Jun 2025

6/10 Okay

Ebony

Travelled with family
Disliked: Staff & service, property conditions & facilities
I slipped and hurt my back on some dog vomit so my experience was not so great. Still dealing with back pain.
Stayed 2 nights in Jun 2025

8/10 Good

JOANNA

Stayed 3 nights in Jun 2025

10/10 Excellent

Tanya

Stayed 2 nights in Jun 2025

10/10 Excellent

Justin Thomas

Stayed 4 nights in Jun 2025

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025