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Iberostar Heritage Grand Mencey

Photo gallery for Iberostar Heritage Grand Mencey

A courtyard with a fountain, surrounded by arched windows and a white building with wooden balconies.
Property video
A dining table with a meal, glasses of white wine, and a poolside setting with lounge chairs and umbrellas in the background.
A lobby with a grand chandelier, a reception desk, and a check-in counter.
A spacious dining area with large windows, elegant table settings, and a warm color palette.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
The current price is AU$233
includes taxes & fees
30 Aug - 31 Aug

Explore the area

View map
Calle Doctor Jose Naveiras, 38, Santa Cruz de Tenerife, Tenerife, 38004
  • Place, Garcia Sanabria Park
    ‪2 min walk‬
  • Place, Rambla de Santa Cruz
    ‪2 min walk‬
  • Place, Plaza de Espana
    ‪13 min walk‬
  • Airport, Santa Cruz de Tenerife (TFN-Tenerife North)
    ‪15 min drive‬

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About the area

Santa Cruz de Tenerife

A luxury stay in Santa Cruz de Tenerife awaits you at Iberostar Heritage Grand Mencey. Within steps you'll find Rambla de Santa Cruz and Garcia Sanabria Park. Highlights at this hotel include 4 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering at Spa Sensations can include massages, body wraps and body scrubs along with access to the sauna and hot tub. The fine-dining restaurant, Los Menceyes, serves international cuisine and is open for breakfast and dinner. For a drink, you can stop by the hotel's own poolside bar. Enjoy the outdoor swimming pool, gym and sauna as well as access to yoga classes. 9 meeting rooms, a conference centre, and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also the convenience of limited parking. .In the area of this 5-property class Santa Cruz de Tenerife hotel, you'll find Teresitas Beach.

What's nearby

  • Garcia Sanabria Park - 2 min walk - 0.2 km
  • Rambla de Santa Cruz - 2 min walk - 0.2 km
  • San Francisco de Asis Parish - 10 min walk - 0.9 km
  • Plaza de Espana - 13 min walk - 1.2 km
  • La Granja Park - 7 min drive - 1.9 km

Getting around

  • Chimisay - 11 min drive
  • Tenerife (TFS-Tenerife South) - 48 min drive

Restaurants

  • ‪KonKalma Coffee Garden - ‬8 min walk
  • ‪Bar-Terraza Parque García Sanabria - ‬5 min walk
  • ‪De La Mar El Mero - ‬8 min walk
  • ‪Etéreo By Pedro Nel - ‬3 min walk
  • ‪La Verdulería - ‬7 min walk

About this property

Iberostar Heritage Grand Mencey

Iberostar Heritage Grand Mencey offers its guests a full-service spa, an outdoor pool, and a health club. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet.

Business amenities include a business centre and 9 meeting rooms. A sauna, spa services, and a terrace are also featured at the luxury Iberostar Heritage Grand Mencey.

Smoking is allowed in designated areas at this 5-star Santa Cruz de Tenerife hotel.

  • 1 building
  • 261 guestrooms or units
  • 4 levels
  • 4 dining venues
  • 2 bars or lounges
  • Built in 1950
  • Deli
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
Iberostar Heritage Grand Mencey offers 261 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Plasma televisions come with satellite channels. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

This Santa Cruz de Tenerife hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Spa Sensations has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (EUR 12 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 20 to 30 for adults and EUR 20 to 30 for children
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Los Laureles
  • Los Menceyes
  • Restaurante Kon·Tiki
  • Restaurante Papa Negra

Things to do

  • Full-service spa
  • Health club
  • Outdoor pool
  • Piano
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Lift (279 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 4 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% organic food
  • Banquet hall
  • Built in 1950
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Renewable energy used
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • HDTV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimming costumes, sleeveless clothing, flip-flops are not permitted and closed shoes are required.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 20 to 30 for adults and EUR 20 to 30 for children
  • Nearby parking fee: EUR 12 per day (66 ft away)
  • Facilities fee: EUR 20 per person, per day and includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. The property is professionally cleaned.

Property Registration Number H-38-4-0000005

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Grand Hotel Mencey
Hotel Iberostar Mencey
Iberostar Heritage Mencey
Iberostar Grand Hotel Mencey Santa Cruz de Tenerife
Iberostar Grand Mencey
Iberostar Heritage Grand Mencey Hotel
Iberostar Hotel Grand Mencey
Iberostar Hotel Mencey
Iberostar Mencey
Iberostar Mencey Grand Hotel
Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife
Iberostar Heritage Grand Mencey Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Hotel Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Tenerife/santa Cruz De Tenerife

Frequently asked questions

What is the cancellation policy at Iberostar Heritage Grand Mencey?

Iberostar Heritage Grand Mencey offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Iberostar Heritage Grand Mencey?

As of 20 Aug 2026, prices found for a 1-night stay for 2 adults at Iberostar Heritage Grand Mencey on 30 Aug 2026 start from AU$233, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Iberostar Heritage Grand Mencey?

Onsite parking is limited.

Are there any beaches close to Iberostar Heritage Grand Mencey?

The closest beach to Iberostar Heritage Grand Mencey is Teresitas Beach (8.1 km).

Is there a spa on site at Iberostar Heritage Grand Mencey?

Yep, Spa Sensations is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Iberostar Heritage Grand Mencey have a pool?

Iberostar Heritage Grand Mencey has an outdoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Iberostar Heritage Grand Mencey?

Iberostar Heritage Grand Mencey features a full-service spa, a health club and an outdoor pool.

Does Iberostar Heritage Grand Mencey serve breakfast?

Yeah, our visitors adore the buffet breakfast here! Served daily between 7:00 AM and 10:30 AM, this is the spot to fuel up for a day of adventure.

Is there a free airport shuttle available at Iberostar Heritage Grand Mencey?

No, Iberostar Heritage Grand Mencey does not offer an airport shuttle service.

Is there a bar or restaurant at Iberostar Heritage Grand Mencey?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Iberostar Heritage Grand Mencey?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Iberostar Heritage Grand Mencey?

No, only service animals are allowed.

Iberostar Heritage Grand Mencey Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 704 out of 1001 reviews
Rating 8 - Good. 220 out of 1001 reviews
Rating 6 - Okay. 53 out of 1001 reviews
Rating 4 - Poor. 18 out of 1001 reviews
Rating 2 - Terrible. 6 out of 1001 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent perfect location, access to everything easy rooms excellent and best breakfast in Santa Cruz
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An all-star hotel in every aspect.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Kevin Bernard

Liked: Staff & service, amenities, property conditions & facilities
Splendid hotel with excellent facilities and lovely staff
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Ian Lorenzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From start to finish this was an amazing experience, from attentive staff to a brilliant location.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 6 nights in May 2026
Verified review

8/10 Good

Petter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice restaurant next to the bar.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed this hotel and the grounds before a cruise of the Canary Islands. Room was very comfortable. Breakfast was amazing!
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Denise

Liked: Cleanliness, amenities, property conditions & facilities
Gteat hotel, great location, beautiful stay, staff very nicevand helpful
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities
Fantastic hotel, very convenient for the city.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

yvette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well presented property with excellent facilities ( just a shame that access to the indoor pool is not available to guests without additional cost). Restaurant staff were excellent and the food was very good ( although at times over seasoned). We had a very enjoyable stay despite poor weather.
Hotel from main road
Turtles in the hotel grounds
Excellent outdoor pool
Stayed 6 nights in Mar 2026
Verified review

4/10 Poor

CESAR

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Z
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Adriana

Liked: Cleanliness, amenities
Great location and outside pool
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Martin James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel in a lovely setting.
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff very helpful, especially Salvador and Carlos! Hank you for the help
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

cornelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well appointed, lots of food choices around, reasonable breakfast, very helpful staff, spa and sauna on premises.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Jaime

Liked: Cleanliness, amenities, property conditions & facilities
Nice Hotel
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Luigi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel in s beautiful city! Loved the spa, restaurant, staff. Everything! Highly recommend!
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities
Hotel was set in beautiful gardens. Very elegant historoic building. Breakfast and dinner were both very nice
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

S.

Liked: Cleanliness
Room was perfect. Hotel facilities are excellent.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

XIN

Liked: Cleanliness, amenities, property conditions & facilities
Hotel is decent and elegant, next to the city garden. We enjoyed our 6 day stay. Service is great, room with balcony with view to the garden is amazing, breakfast is good too. Strongly recommended!
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and hotel
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic hotel in the heart of Santa Cruz. We loved the expansive park across the street. My wife loved the pool and spa too. Carlos took great care of us. The rooms are spacious and top quality. We would stay there again.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Gamal

Liked: Cleanliness, staff & service, amenities
The room was very clean and spacious with a nice balcony.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

slobodan

Liked: Amenities, property conditions & facilities
Clean, quiet room with a nice balcony. Excellent choices for breakfast. Good location, close to downtown and the port.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
A beautiful hotel with ample facilities. Nice pool. Excellent breakfast. Nicely situated.
Stayed 5 nights in Jan 2026