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4.0 out of 5

"Quiet and kid friendly " More

By a verified traveller on Wed 02 Jun 2021

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Hotel Description

At Ingenia Holidays Nepean River you'll be within a 20-minute walk of River Road Reserve and 2.3 km (1.4 mi) from Nepean Naval Museum. Highlights at this holiday park include an outdoor swimming pool, free self parking, and a bar/lounge.

You can enjoy free WiFi, patios, and TVs, featured in all 40 accommodations.

This smoke-free holiday park offers a game room, a library, and a garden. Added amenities include a snack bar/deli and laundry facilities.

With a stay at this 3-star Emu Plains holiday park, you'll be 29.8 km (18.5 mi) from Featherdale Wildlife Park.

Studio (A)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$94* Per night/room 8 Aug. - 9 Aug.

Standard Two Bedroom Cabin (B)

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Standard Two Bedroom Cabin (C)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Three Bedroom Cabin

Bed Count 5 Twin Beds Maximum Occupancy 7 Max

Twin Studio

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Cabin, 2 Bedrooms, Non Smoking, Kitchenette (Standard Cabin - QD)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Ingenia Holidays Nepean River ratings based on 146 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Ingenia Holidays Nepean River

Everyone (85) Couples (23) Business (2) Family (29)
5 out of 5
Quiet and kid friendly

Posted by on 2 Jun. 2021

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Comment from Hotel Management

8 Jul. 2021 by Lauren

Hi Anonymous, Thank you for taking the time to provide us with your feedback after your recent stay at Nepean River. We are glad to hear that you enjoyed your stay with us. We hope to see you again in the future. Warm Regards, Lauren

1 out of 5
We were disappointed to arrive at our room around 10.30 pm after a long day and find there were no sheets on the kids bed. I asked at reception the next day and she said yeah we dont make the kids beds. Very disappointed i didnt think it was such a high expectation to expect sheets to be on the beds.

Posted by on 12 Apr. 2021

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Comment from Hotel Management

12 Apr. 2021 by Ann

Dear Guest, Thank you for your feedback. I am very sorry to hear that the cabin you booked did not meet your expectations during your recent stay with us. All beds except bunks are made ready for the guests and each bunks are supplied with linen, pillows and towels. I have informed our housekeeping staff regarding the lack of linen in the bunk beds. We take your comments on board as we continue to make improvements to our park in future.

3 out of 5
I have no problem with Ingenia Holidays Nepean River; I did not get there. I rang them and told them my predicament that I could not get there due to roads under water and also The State Dragon Boat Regatta at The Aquatic Centre was cancelled due to flooding. They were very helpful but said to take it up with Wotif. That's where the problems occurred - even though I logged the incident with Wotif, and an incident number was issued, I had no further communication with them. I have used Wotif many times and I am very disappointed with their lack of response and refund of money. Many people associated with the Regatta received a credit to use for when the Regatta is scheduled later in the year.

Posted by on 1 Apr. 2021

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5 out of 5
Reception was lovely. Gave us an upgrade which was fantastic! Nice hassle free check in mostly done online now due to Covid.

Posted by , from Newcastle on 26 Sep. 2020

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4 out of 5
details for booking in came a bit late as I was arriving late luckily I had stayed a few weeks before and was able to access my key

Posted by on 16 Dec. 2019

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Comment from Hotel Management

3 Jan. 2020 by Kind Regards, Ingenia Holidays Nepean River Team

Dear Guest, Thank you for taking the time to give your feedback on your recent stay. We look forward to welcoming you back to the Ingenia Holidays Nepean River again soon.

1 out of 5
While the cabin was relatively comfortable, we struggled to get any sleep. We booked for two nights, but had to leave after the first night. We were in Penrith for a sporting event, but couldn’t sleep due to the fright trains that came throughout the night. Unlike passenger trains, they didn’t stop at the nearby train station, so these trains were moving very quickly and making lots of noise. While a cabin further away from the train line might have been OK, ours was right near the entrance and about 30 meters away and the noise was unbearable. My 16 year old daughter, who isn’t particularly tall, also struggled to fit into the short and narrow single beds in the cabin. I suspect they’d be best suited to young children. We forfeited the cost of the final nights accommodation and stayed the final night at a hotel near the Panthers Stadium and had a wonderful nights sleep.

Posted by on 8 Dec. 2019

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Comment from Hotel Management

18 Dec. 2019 by Ingenia Holidays Guest Relations

Dear Traveler, Thank you for taking the time to provide us with feedback on your recent stay. We are disappointed to hear that you cut your stay short, it’s our aim is to make sure our guests have a comfortable, enjoyable and memorable stay for all the right reasons. We look forward to welcoming you back to Ingenia Holidays again soon. Kind Regards, Connor – Guest Relations | Ingenia Holidays info@ingeniaholidays.com.au

4 out of 5
Very clean and fresh in a quiet position. Friendly staff

Posted by on 4 Dec. 2019

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Comment from Hotel Management

3 Jan. 2020 by Kind Regards, Ann Martin, Park Manager

Dear Mandy, Thank you for taking the time to give your feedback on your recent stay. I will pass on your kind words to all my staff. We look forward to welcoming you back to the Ingenia Holidays Nepean River very soon.

5 out of 5
Clean comfortable affordable accomadation ,would stay there again

Posted by on 14 Nov. 2019

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Comment from Hotel Management

3 Jan. 2020 by Kind Regards, Ingenia Holidays Nepean River Team

Dear Guest, Thank you for taking the time to give your feedback on your stay with us. We look forward to welcoming you back to the Ingenia Holidays Nepean River in the nearest future.

4 out of 5
TV and air con were a bit of an issue- but besides that everything was good.

Posted by on 27 Oct. 2019

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5 out of 5
Clean friendly staff central to most places would stay there again

Posted by on 26 Oct. 2019

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About the Ingenia Holidays Nepean River

Location Mackellar Street, Emu Plains, NSW 2750

Property Features

There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. An outdoor pool, a library, and barbecue grills are also featured at Ingenia Holidays Nepean River. Free self parking is available. This 3-star Sydney holiday park is smoke free.

  • 40 guestrooms or units
  • Bar or lounge
  • Deli
  • Conference space
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Game room or arcade
  • Library
  • Convenience store
  • Garden
  • BBQ grill(s)
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Parking

Free self parking

Transport

  • Airport: Sydney Airport (SYD) (62.1 km / 38.6 mi)
  • Train station: Sydney Emu Plains Station (1.3 km / 0.8 mi)
  • Parking: Free self parking

Room Amenities

Ingenia Holidays Nepean River offers 40 accommodations with coffee/tea makers. Rooms open to patios. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers.

  • Private patio
  • Television
  • Coffee maker
  • Shower
  • Hair dryer available
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 2 PM

Special check-in instructions:

The front desk is open daily from 9 AM - 5 PM. If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 9 AM - 5 PM.
Guests arriving after 5 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • Property does not use a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Active Holidays BIG4 Nepean River Campground Emu Plains
  • Active Holidays BIG4 Nepean River Campground
  • Active Holidays BIG4 Nepean River Emu Plains
  • Ingenia Holidays Nepean River Campground Emu Plains
  • Ingenia Holidays Nepean River Emu Plains
  • Ingenia Holidays Nepean River Campground
  • Active Holidays BIG4 Nepean River
  • Ingenia Holidays Nepean River Campsite Emu Plains
  • Ingenia Holidays Nepean River Campsite
  • Active s BIG4 Nepean River
  • Ingenia Holidays Nepean River Emu Plains
  • Ingenia Holidays Nepean River Holiday Park
  • Ingenia Holidays Nepean River Holiday Park Emu Plains
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.