Days Inn & Suites by Wyndham Sutton Flatwoods

2.5 star property
Hotel connected to the convention centre in Sutton with free breakfast

Photo gallery for Days Inn & Suites by Wyndham Sutton Flatwoods

Lobby
Exterior
Banquet hall
Property grounds
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Gym
  • Housekeeping
  • Laundry
The current price is AU$200
includes taxes & fees
21 Sept - 22 Sept

Explore the area

View map
350 Days Drive, Sutton, WV, 26601
  • Mountain Lakes Ampitheatre
    ‪11 min walk‬
  • Flatwoods Outlet Mall
    ‪12 min walk‬
  • Sutton Lake Marina
    ‪11 min drive‬

Room options

Studio Suite, 1 King Bed, Non Smoking (South Tower)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Heating
Connecting rooms available
Fridge
TV
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Non Smoking (South Tower)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
TV
Shower/bath combination
Hairdryer
Coffee/tea maker
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Balcony (North Tower)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Fridge
TV
Shower/bath combination
Hairdryer
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Balcony (South Tower)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Fridge
TV
Shower/bath combination
Hairdryer
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds, Non Smoking (South Tower)

8.2 out of 10
Very good
(11 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
TV
Shower/bath combination
Hairdryer
Coffee/tea maker
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Non Smoking, Balcony (North Tower)

8.6 out of 10
Excellent
(17 reviews)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Fridge
TV
Separate bedroom
Hairdryer
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Non Smoking, Balcony (South Tower)

7.0 out of 10
Good
(2 reviews)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Fridge
TV
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible, Non Smoking (Mobility, North Tower)

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
TV
Sofa bed - double
Shower/bath combination
Hairdryer
  • Sleeps 2
  • 1 King Bed

Business Room, 1 King Bed, Non Smoking (South Tower)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
TV
Sofa bed - double
Shower/bath combination
Hairdryer
  • Sleeps 2
  • 1 King Bed

Room, 1 Queen Bed, Accessible, Non Smoking (Mobility, North Tower)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
TV
Shower/bath combination
Hairdryer
Coffee/tea maker
  • Sleeps 2
  • 1 Queen Bed

Studio, 1 King Bed, Non Smoking, Balcony (South Tower)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Heating
Connecting rooms available
Fridge
TV
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Non Smoking, Balcony (South Tower)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Fridge
TV
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Non Smoking (North Tower)

8.8 out of 10
Excellent
(17 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
TV
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Non Smoking (South Tower)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Private indoor hot tub
Air conditioning
Heating
Connecting rooms available
Fridge
TV
Sofa bed - double
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Room, 1 Double Bed, Accessible, Non Smoking (Mobility, South Tower)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
TV
Shower/bath combination
Hairdryer
Coffee/tea maker
  • Sleeps 2
  • 1 Double Bed

Room, 2 Queen Beds, Non Smoking (South Tower)

8.6 out of 10
Excellent
(14 reviews)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Fridge
TV
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Double Beds, Non Smoking, Tower (North)

9.0 out of 10
Wonderful
(37 reviews)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Fridge
TV
Hairdryer
Shower/bath combination
  • Sleeps 4
  • 2 Double Beds

Room, 1 Bedroom, Non Smoking, Balcony (South Tower)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Fridge
TV
Separate bedroom
Shower/bath combination
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the area

Sutton

At Days Inn & Suites by Wyndham Sutton Flatwoods, you'll be connected to the convention centre and 51.5 km (32 mi) from Trans-Allegheny Lunatic Asylum. Highlights at this hotel include a restaurant, an outdoor swimming pool and an indoor swimming pool. .The restaurant, Woods & Waters, serves American cuisine and is open for breakfast and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, seasonal outdoor swimming pool and pool loungers as well as access to a playground. 12002 square feet (1115 square metres) of event facilities include 12 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Free buffet breakfast is available daily between 6:30 AM and 9:30 AM. There's also the convenience of free self parking. .Sights within a 15-minute walk of this Sutton hotel include Pierpont College and Mountain Lakes Ampitheatre.

What's nearby

  • Mountain Lakes Ampitheatre - 11 min walk - 1.0 km
  • Flatwoods Outlet Mall - 12 min walk - 1.1 km
  • Elk River - 5 min drive - 7.3 km
  • Sutton Dam - 9 min drive - 9.7 km
  • Sutton Lake Marina - 11 min drive - 8.2 km

Getting around

  • Elkins, WV (EKN-Randolph County) - 78 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Elk River Hotel & Cafe by GlampOut Resorts - ‬8 min drive
  • ‪Custard Stand - ‬2 min walk
  • ‪Wendy's - ‬10 min walk
  • ‪El Gallo Mexican Restaurant - ‬15 min walk

About this property

Days Inn & Suites by Wyndham Sutton Flatwoods

Hotel connected to the convention centre in Sutton with free breakfast
Days Inn & Suites by Wyndham Sutton Flatwoods offers its guests a seasonal outdoor pool, an indoor pool, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and 12 meeting rooms are available. Event space at this hotel measures 12002 square feet (1115 square metres) and includes a conference centre. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Days Inn & Suites by Wyndham Sutton Flatwoods. Free self parking is available.

  • 199 guestrooms or units
  • 5 levels
  • 2 buildings
  • 12002 sq ft of conference space
  • 1115 sq. m of conference space
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
  • Dining venue
Days Inn & Suites by Wyndham Sutton Flatwoods offers 199 air-conditioned accommodations with a safe and free newspapers. Premium cable televisions are provided. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Sutton hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Woods & Waters

Things to do

  • Gym
  • Indoor pool
  • Outdoor pool
  • Playground
  • TV in common areas

Family friendly

  • Fenced pool
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Pool gate

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 12 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (12,002 square foot of space)

Outdoors

  • Firepit
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 buildings
  • 5 floors
  • Ballroom
  • Banquet hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 150 per stay

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests who have not received COVID-19 vaccination
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions and masks are required in public areas for unvaccinated guests. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) guidelines.

We should mention

  • The seasonal pool will open on 30 May and close on 06 September.
  • Pool access available from 8 AM to 11 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Days Flatwoods
Days Hotel Flatwoods
Days Hotel Sutton Flatwoods
Days Sutton Flatwoods
Days Inn Flatwoods Wv
Days Inn Sutton
Days Inn Sutton Flatwoods Hotel
Days Inn Flatwoods Hotel
Days Inn Sutton Flatwoods
Days Inn Flatwoods
Days Inn Wyndham Sutton Flatwoods Hotel
Days Inn Wyndham Flatwoods Hotel
Days Inn Wyndham Sutton Flatwoods
Days Inn Wyndham Flatwoods
Days Inn & Suites by Wyndham Sutton Flatwoods Hotel
Days Inn & Suites by Wyndham Sutton Flatwoods Sutton
Days Inn & Suites by Wyndham Sutton Flatwoods Hotel Sutton

Frequently asked questions

What is the cancellation policy at Days Inn & Suites by Wyndham Sutton Flatwoods?

Days Inn & Suites by Wyndham Sutton Flatwoods offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Days Inn & Suites by Wyndham Sutton Flatwoods?

As of 13 Sept 2025, prices found for a 1-night stay for 2 adults at Days Inn & Suites by Wyndham Sutton Flatwoods on 21 Sept 2025 start from AU$200.47, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Days Inn & Suites by Wyndham Sutton Flatwoods?

Yep, Days Inn & Suites by Wyndham Sutton Flatwoods has a free self car park and free RV/bus/truck parking.

Are there any beaches close to Days Inn & Suites by Wyndham Sutton Flatwoods?

The closest beach to Days Inn & Suites by Wyndham Sutton Flatwoods is Bee Run Swimming Area (5.3 km).

Does Days Inn & Suites by Wyndham Sutton Flatwoods have a pool?

Days Inn & Suites by Wyndham Sutton Flatwoods has a seasonal outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 8 AM to 11 PM (Seasonal outdoor pool open from May 30 to September 06).

Does Days Inn & Suites by Wyndham Sutton Flatwoods serve breakfast?

Yep, our guests can't get enough of the free buffet breakfast here! Available daily from 6:30 AM to 9:30 AM, this is the place to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Days Inn & Suites by Wyndham Sutton Flatwoods?

No, Days Inn & Suites by Wyndham Sutton Flatwoods does not offer an airport shuttle service.

Is there a bar or restaurant at Days Inn & Suites by Wyndham Sutton Flatwoods?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Days Inn & Suites by Wyndham Sutton Flatwoods?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Days Inn & Suites by Wyndham Sutton Flatwoods?

No, only service animals are allowed.

Days Inn & Suites by Wyndham Sutton Flatwoods Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 574 out of 1003 reviews
Rating 8 - Good. 279 out of 1003 reviews
Rating 6 - Okay. 83 out of 1003 reviews
Rating 4 - Poor. 35 out of 1003 reviews
Rating 2 - Terrible. 32 out of 1003 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Clean and great breakfast
Stayed 1 night in May 2025

10/10 Excellent

Kristy

Stayed 1 night in May 2025

6/10 Okay

Beverly

Travelled with family
Disliked: Property conditions & facilities
Stayed here many times. This was the worst yet. Place is in dire need of an update. Bathtubs were old and stained awful. Carpet looks dirty. Furniture needs replacement. Wood peeling off the bathroom door in the first room. They had to move us because the toilet wouldn’t flush. Lobby still looks fine and staff friendly and helpful but that doesn’t make up for how much the place needs a refresh. On sight restaurant leaves a lot to be desired. Evening food fair very limited. Breakfast was exactly the same every morning and not a pastry in sight. Just sausage links, fake scrambled eggs, very hard biscuits and potato patty. They did have cereal and yogurt and fruit along with bagels and bread for toast. Just not appetizing. As stated before this has always been our go to place to stay in that area but after the state of the rooms this time that may change. They really need to do an update. Close one side(there is a north and south) and renew then do the other if need be. For this to be their convention center it is definitely lacking this year. In all the years coming here we have never regretted it until this year. Such a convenient place to stay. Please do a refresh
Stayed 3 nights in Jun 2025

8/10 Good

Robert A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay.
Stayed 1 night in Jun 2025

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and the beds comfortable. Good free breakfast. Very convenient to shops and restaurants.
Stayed 1 night in May 2025

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good breakfast,pleasant lounge area,good cleaning staff ,comfortable bed.all around pleasant atmosphere
Stayed 7 nights in Jun 2025

6/10 Okay

Greg, Naples

Stayed 1 night in Jun 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice view
Stayed 1 night in Jun 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
A little Dated but a nice and clean place
Stayed 1 night in May 2025

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Nice hotel, hard bed

Very clean room, house cleaning did a great job, front desk was very helpful but the king bed we had was the hardest, most uncomfortable bed that I've ever tried to sleep on.
Stayed 2 nights in Jun 2025

10/10 Excellent

SCOTT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Larry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great service
Stayed 3 nights in May 2025

6/10 Okay

Rosemarie

Its run down but clean...buffet for breakfest was cold...cold sausagr is not good.
Stayed 1 night in May 2025

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, property conditions & facilities
I liked that the staff was very friendly and helpful and the rooms very clean what I didn't like is two nights out of the four that I stayed my keys wouldn't work to my door and I had to go back to the desk and get them fixed
Stayed 4 nights in May 2025

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Was only able to stay one night but it was okay.
Stayed 2 nights in May 2025

6/10 Okay

glenda

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
I would have appreciated more communication about restaurant hours. Couldn't find it published anywhere. Menu? Bathroom was in need of repair. Shower curtain rod was falling off. Plaster in tub. Couldn't shower without water getting on floor. Mad it slippery. We paid $166.00 for what seemed to be less than suitable. The staff was very nice.
Stayed 1 night in May 2025

8/10 Good

jiayu

Liked: Amenities, property conditions & facilities
Good
Stayed 1 night in May 2025

6/10 Okay

Trupti

An aging hotel, needs renovation including the pool that had some metal exposed at the bottom. Breakfast was included but not appetizing. I would upgrade the stay to a better hotel.
Stayed 1 night in May 2025

10/10 Excellent

Spring Hardesty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not sure if it's good when staff starts to remember you, and you only visit a couple times a year :) Staff as always were friendly and nice, even knew we preferred north tower and switched us from south. Room was clean as usual. However when they go to remodel they need to replace to potties, they are so low you want to sing Free Falling by Tom Petty.
Stayed 1 night in May 2025

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stop on our way to Myrtle Beach. Lots of parking, hotel was clean with friendly staff and a nice breakfast included.
Stayed 1 night in May 2025

8/10 Good

DARLA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel at a fair price. Good complimentary breakfast.
Stayed 1 night in May 2025

10/10 Excellent

Marjory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, scenic, and we'll-cared for property. Clean and quiet rooms and great indoor pool.
Stayed 1 night in May 2025

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very convenient to visit family.
Stayed 1 night in May 2025

2/10 Terrible

david

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort

Gave it a try, never again

Check in was a little rocky due to this facility had a north tower and a south tower with apparently two reservation desks. Once the issue was known, clerks assigned a room to us which turned out to be an uncleaned room. Apparently housekeeping said room was ready and it was not. Older clerk immediately grabbed our luggage and brought us to an 'upgraded' room which turns out to have only one queen bed and we reserved a king size. Toilet had feces under lid. Called clerk and he said he would see what he could fo with bill. A/C in room was either too cold or too warm. There was not enough accessible electrical outlets in room, just blank covers over junction boxes. Shower was handicap accessible and water was good and hot. Tried to check out in morning and clerk was struggling with extending the stay of another guest so I had to leave key on desk and just leave. This could be an excellent facility with overview management of housekeeping staff to keep rooms properly cleaned and not falsifying whether a room had been cleaned or not as it appears was done. Instructions to go to North tower vs. south tower for check in would have helped.
Stayed 1 night in May 2025