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4.1 out of 5

"Beautiful property. When we arrived it was very cold - around 6C. At about 4:30pm we had a drink in the bar. One of the rooms adjacent to the bar had ... " More

By a verified traveller on Sat 09 Jul 2022

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Hotel Description

A luxury stay in Sutton Forest awaits you at Peppers Manor House. You'll be within a 15-minute walk of Southern Highland Wines and 4 km (2.5 mi) from Moss Vale Golf Club. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

The restaurant, Katers Restaurant, serves international cuisine and is open for breakfast and dinner. Katers Larder is the hotel's own lobby lounge. Added amenities include free WiFi in public areas, a seasonal outdoor swimming pool, and a snack bar/deli. Buffet breakfast is available daily between 7:30 AM and 9:30 AM.

Sights within a 10-minute drive of this 5-star Sutton Forest hotel include Leighton Gardens and Cecil Hoskins Nature Reserve.

Highland Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$309* Per night/room 25 Aug. - 26 Aug.

Garden Suites

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Highland King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room (Garden Wing)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Peppers Manor House ratings based on 179 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Peppers Manor House

Everyone (113) Couples (56) Family (9)
3 out of 5
Beautiful property. When we arrived it was very cold - around 6C. At about 4:30pm we had a drink in the bar. One of the rooms adjacent to the bar had a beautiful big open fire. Only one problem with the fire - it wasn’t lit. Food good. But $8.50 for a small carafe of tap water! The 2 teenagers serving in the restaurant were GREAT. But the service lacked leadership and direction from above. We were provided with the desert menus and half an hour later they can me to take our order. At the time, there were people sat at only 3 other tables.

Posted by on 9 Jul. 2022

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4 out of 5
There was a conference on at the time so no restaurant available for us and breakfast chaotic. It was just bad timing. Otherwise the stay was very pleasant. Lovely in front of the fires.

Posted by on 22 Jun. 2022

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5 out of 5
Great stay and staff were lovely.

Posted by on 5 Jun. 2022

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4 out of 5
Old world charm, lovely setting. Friendly staff and nice food. Plenty of places to spend your time if you did not want to stay in your room. Guest parking was a bit tricky without ruining the grass areas.

Posted by on 30 Apr. 2022

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Comment from Hotel Management

30 Apr. 2022 by Peppers Manor House

jutta, We are very grateful for you for taking the time to review our property. We are glad that you had a wonderful stay and hope we are able to welcome you back another time. Kind Regards

4 out of 5
rural location and environs

Posted by on 23 Apr. 2022

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Comment from Hotel Management

8 May 2022 by Peppers Manor House

Hello Peter, Thank you for taking time to give us a kindf review. We appreciate it! We hope to see you return in the future. Kind Regards Peppers Manor House

5 out of 5
The property was lovely and we had a great stay.

Posted by on 18 Apr. 2022

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Comment from Hotel Management

30 Apr. 2022 by Peppers Manor House

Greg, Thank you very much for your review. We are delighted that you had a great stay and we look forward to welcoming you again. Kind Regards

3 out of 5
Beautiful old house but in need of a lot of TLC and it was a pity to see water damage on the ceilings in many of the shared spaces which made them smell musty. Soft furnishings needed a clean and the furnishings were also a bit tired and worn. Our room was nice with a lovely outlook and great bathroom (garden wing) however, the bins were still full from the last occupant which in a time of covid was a little concerning although this was rectified quickly once pointed out. The gardens are gorgeous and we had a lovely meal there at Kater's restaurant.

Posted by on 11 Apr. 2022

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Comment from Hotel Management

12 Apr. 2022 by Peppers Manor House

Hi Margot, Thank you for your feedback on the property. I apologise about the bin, but I'm glad it was rectified quickly. Glad to hear that you enjoyed the gardens and your meal at Katers. We hope to welcome you back to the Manor House soon.

3 out of 5
great heritage setting, sadly no hot water

Posted by on 6 Feb. 2022

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4 out of 5
Food expensive. $12 a bowl of hot chips

Posted by on 31 Dec. 2021

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Comment from Hotel Management

14 Jan. 2022 by Hotel Management

Hi Helen, Sorry to hear your disappointment for the cost of our items. We hope this doesn't reflect on future stays if w had you return in the future.

5 out of 5

Posted by on 13 Dec. 2021

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Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 3627 square feet (337 square meters). An outdoor pool, a terrace, and tour/ticket assistance are also featured at the luxury Peppers Manor House. The hotel can provide concierge services and wedding services. Free self parking is available. This 5-star Sutton Forest hotel is smoke free.

  • 43 guestrooms or units
  • 3627 sq ft of conference space
  • 337 sq m of conference space
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Train station: Moss Vale Station (4.3 km / 2.7 mi)
  • Parking: Free self parking

Room Amenities

Peppers Manor House offers 43 accommodations with minibars and coffee/tea makers. Televisions come with cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. This Sutton Forest hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 9:30 AM.

Katers Restaurant - This restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required.

Katers Larder - Onsite lobby lounge. Open select days.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10 PM

Special check-in instructions:

This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • Pets and service animals are not allowed at Peppers Manor House

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • No rollaway/extra beds available
  • No lifts
  • Service animals not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Guests must provide health documentation

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 20 and AUD 28 for adults, AUD 10 and AUD 14 for children (approximately)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Manor House Peppers
  • Peppers House
  • Peppers Manor
  • Peppers Manor House
  • Peppers Manor House Hotel
  • Peppers Manor House Hotel Sutton Forest
  • Peppers Manor House Sutton Forest
  • Peppers Manor Hotel
  • Peppers Manor House Hotel
  • Peppers Manor House Sutton Forest
  • Peppers Manor House Hotel Sutton Forest

You should know

  • The seasonal pool will open in November and close in May.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.