4/10 Poor
Charlotte
19 June 2025
Liked: Cleanliness, room comfort
Disliked: Staff & service
We arrived at the hotel, and the taxi had to drop us at the top of the road as the were roadworks outside the hotel and down the entire street - diggers, rubble, etc.- and no pavement, so we had to dodge this with our suitcases. It's something the hotel is accountable for: a courtesy message, especially the noise and restricted access. We waited at reception for 10 minutes or so, eventually the receptionist came downstairs, looked at us strangely, and said 'hello?'. We said we had a room booked, and were a little early (it was 12pm and check-in was 2pm). We didn't expect the room to be ready but she said 'check-in is 2pm so you will have to come back then'. We turned around to get our bags and she said 'actually you can pay the tourist tax and I can photocopy the passports now'. So we obliged. Then asked if there was anywhere to store our suitcases, to which she pointed round the corner. We wheeled them around, to find a few suitcase gathered at the top of the stairs (which is not secure and the receptionist wasn't even manning the desk when we arrived). She was very abrupt and rude. We returned at 3pm and 'checked-in'. The room was clean, spacious and had a good view from the balcony only letdown was a panel of glass was smashed on the balcony. The breakfast had good choices, stocked regularly and kept clean. The pool was closed, we were not informed about it. Housekeeping ignored do not disturb and tidied our rooms each day, which is a worry. The air con was hard to work.
Charlotte
Stayed 3 nights in May 2025
