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The Palace of the Lost City at Sun City Resort

5.0 star property
Luxury hotel with 3 restaurants and full-service spa

Photo gallery for The Palace of the Lost City at Sun City Resort

Lobby
Creator video - submitted by Stephen Parry Valentine
Outdoor pool, pool umbrellas, pool loungers
Buffet
Golf

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Pool
  • 24/7 front desk
  • Housekeeping
  • Bar
  • Air conditioning
The current price is AU$563
includes taxes & fees
27 Aug - 28 Aug

Explore the area

View map
Sun City Resort, Moses Kotane, North West, 0316
  • The Valley of Waves
    ‪17 min walk‬
  • The Gary Player Golf Course
    ‪1 min drive‬
  • Sun City Casino
    ‪2 min drive‬

Room options

View all photos for Superior Luxury Pool Facing Room

Superior Luxury Pool Facing Room

Superior Luxury Pool Facing Room

Highlights

Air conditioning
Connecting rooms available
TV
Blackout curtains
Ceiling fan
Separate bath and shower
Private bathroom
Hairdryer
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Luxury Room

Superior Luxury Room

Superior Luxury Room

Highlights

Air conditioning
Connecting rooms available
TV
Blackout curtains
Ceiling fan
Separate bath and shower
Private bathroom
Hairdryer
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
TV
Blackout curtains
Ceiling fan
Separate bath and shower
Private bathroom
Hairdryer
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Luxury Family Room

Superior Luxury Family Room

Superior Luxury Family Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
TV
Blackout curtains
Ceiling fan
Separate bath and shower
Private bathroom
Hairdryer
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Suite

Superior Suite

Superior Suite

Highlights

Air conditioning
Connecting rooms available
TV
Blackout curtains
Ceiling fan
Separate bath and shower
Private bathroom
Hairdryer
  • 88 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Twin Room

Luxury Twin Room

Luxury Twin Room

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
Connecting rooms available
TV
Blackout curtains
Ceiling fan
Separate bath and shower
Private bathroom
Hairdryer
  • 36 sq m
  • Sleeps 2
  • 2 Twin Beds

About the area

Moses Kotane

A luxury stay in Moses Kotane awaits you at The Palace of the Lost City at Sun City Resort. You'll be within a 15-minute walk of The Valley of Waves and 1.7 km (1.1 mi) from The Gary Player Golf Course. Highlights at this family-friendly hotel include 3 restaurants, 3 coffee shops/cafes and a full-service spa. .A day of pampering at The Royal Salon can include deep-tissue massages, body wraps and body scrubs along with aromatherapy and reflexology. The restaurant, Crystal Court, serves international cuisine and is open for breakfast and dinner. Tusk Bar & Lounge is the hotel's own piano bar, serving drinks along with light fare. Enjoy the 2 outdoor tennis courts, golf course and free water park plus access to ecotours. Meeting rooms, a conference centre, and a business centre are among the business amenities offered. Other amenities include a casino, an outdoor swimming pool and a nightclub. There's also free valet parking, along with the convenience of a free area shuttle. .Places within a 30-minute walk of this 5-property class Moses Kotane hotel include Sun City Casino and Steam Train Rides Stimela.

What's nearby

  • The Valley of Waves - 17 min walk - 1.5 km
  • The Gary Player Golf Course - 1 min drive - 0.8 km
  • Sun City Casino - 2 min drive - 1.2 km
  • Segaetsho Cultural Village - 4 min drive - 2.3 km
  • Pilanesberg National Park - 13 min drive - 6.7 km

Restaurants

  • ‪Cabanas Pool Bar - ‬4 min drive
  • ‪Acacia Terrace Cafe - ‬12 min drive
  • ‪The Crystal Court - ‬1 min walk
  • ‪Debonairs Pizza - ‬17 min walk
  • ‪The Shebeen - ‬5 min drive

About this property

The Palace of the Lost City at Sun City Resort

Luxury hotel with 3 restaurants and full-service spa
The Palace of the Lost City at Sun City Resort offers its guests a full-service spa, a golf course, and a complimentary water park. There are 3 restaurants and 3 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A casino, an outdoor pool, and a children's pool are also featured at the luxury The Palace of the Lost City at Sun City Resort. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Moses Kotane hotel.

  • 1 building
  • 335 guestrooms or units
  • 8 levels
  • 3 dining venues
  • 3 coffee shops
  • Conference rooms
  • Casino
  • Nightclub
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
The Palace of the Lost City at Sun City Resort offers 335 air-conditioned accommodations with minibars and a safe. Televisions come with cable channels. Bathrooms include a separate bath and shower, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a ceiling fan. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The Royal Salon has massage/treatment rooms, couples treatment room(s) and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Languages

Afrikaans, English, Xhosa, Zulu

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21 Aug - 22 Aug
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle
  • Free casino shuttle
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 3 coffee shops/cafes
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bocado
  • Crystal Court
  • Plume
  • The Grill Room
  • Tusk Bar & Lounge

Things to do

  • 18-hole golf course
  • 2 outdoor tennis courts
  • 51 gaming tables
  • 700 slot machines
  • Arcade/game room
  • Archery
  • Billiards/pool table
  • Casino
  • Children's club
  • Children's pool
  • Ecotours
  • Free water park
  • Full-service spa
  • Game drive
  • Game viewing
  • Golf
  • Gym
  • Hiking/biking trails
  • Lazy river
  • Mini golf
  • Motor boating
  • Mountain biking
  • Nightclub
  • Outdoor pool
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Safari
  • Sauna
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Water skiing
  • Waterslide
  • Ziplining

Family friendly

  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 8 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 16

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
This property provides return airport shuttle service from Pilanesberg International Airport (NYT) only.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 25 May to 27 June:
  • Water park

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Palace of the Lost City at Sun City Resort

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and Union Pay. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

Property Registration Number 1977/071333/06

We should mention

  • Reservations are needed for golf tee times and massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Property is also known as

LOST CITY PALACE
LOST PALACE
PALACE LOST
PALACE LOST CITY
PALACE LOST Hotel
PALACE LOST Hotel CITY
Palace Lost City Hotel Sun City
Palace Lost City Hotel
Palace Lost City Sun City
The Palace Of The Lost City Hotel Sun City
The Palace Of Lost City
Palace Lost City Sun City Resort
Palace Lost Resort
The Palace of the Lost City
The Palace of the Lost City at Sun City Resort Hotel
The Palace of the Lost City at Sun City Resort Moses Kotane

Frequently asked questions

Is parking available at The Palace of the Lost City at Sun City Resort?

Yep, The Palace of the Lost City at Sun City Resort has a free self car park and free valet parking.

How much does it cost to stay at The Palace of the Lost City at Sun City Resort?

As of 18 Aug 2025, prices found for a 1-night stay for 2 adults at The Palace of the Lost City at Sun City Resort on 27 Aug 2025 start from AU$562.61, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at The Palace of the Lost City at Sun City Resort?

Yep, The Royal Salon is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does The Palace of the Lost City at Sun City Resort have a pool?

The Palace of the Lost City at Sun City Resort has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does The Palace of the Lost City at Sun City Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at The Palace of the Lost City at Sun City Resort?

The Palace of the Lost City at Sun City Resort features a full-service spa, a nightclub and an outdoor pool.

Is The Palace of the Lost City at Sun City Resort family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that The Palace of the Lost City at Sun City Resort is a hit with families.

Is there a free airport shuttle available at The Palace of the Lost City at Sun City Resort?

No, The Palace of the Lost City at Sun City Resort does not offer an airport shuttle service.

Is there a bar or restaurant at The Palace of the Lost City at Sun City Resort?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Palace of the Lost City at Sun City Resort?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Are pets allowed at The Palace of the Lost City at Sun City Resort?

No, pets and service animals are not allowed.

Is there a golf course on site at The Palace of the Lost City at Sun City Resort?

Yep, The Palace of the Lost City at Sun City Resort has an 18-hole golf course. You will also find mini golf.

The Palace of the Lost City at Sun City Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 389 out of 640 reviews
Rating 8 - Good. 162 out of 640 reviews
Rating 6 - Okay. 47 out of 640 reviews
Rating 4 - Poor. 28 out of 640 reviews
Rating 2 - Terrible. 14 out of 640 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Stayed 1 night in May 2025

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Morgan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything about this place. We will definitely come back soon
Stayed 3 nights in May 2025

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is simply exceptional. The level of service is second to none. The staff are friendly and helpful and very welcoming. Fabulous rooms. Amazing amenities. Food was sublime.
Stayed 4 nights in Apr 2025

10/10 Excellent

Reinette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort as always you did not disappoint
Stayed 2 nights in Mar 2025

10/10 Excellent

Katrina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: bed and pillows are comfortable; has free shuttle around sun city; luxurious and picturesque in every corner; you will receive 5 star treatment from all the staff. Valley of the waves are good for kids. Housekeeping are awesome! They cleaned a lot! Cons: No free game drives; no airport transport from johannesberg; meals on buffet are repetitive
Stayed 4 nights in Mar 2025

6/10 Okay

Janesh Harish

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Apart from service the place is beautiful

Amazing hotel due to the servicies available! Lots to do! The breakfast choice is amazing but the service is not friendly. The hotel room is spacious and has many amenities but again staff not friendly. Room service is slow. It's a general attitude of some of the hotel staff. The building, the good quality furniture and the amenities are excellent. Still the bad service brings it down. I have had better services for less of the money I paid here.
Stayed 4 nights in Mar 2025

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and surroundings, a special place
Stayed 3 nights in Mar 2025

8/10 Good

Deon

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very special hotel and facilities with only the offhand staff letting it down. Best breakfast choice I’ve ever had, beautiful spacious room, absolutely stunning architecture and grounds. Very safe feeling. The added bonus of the entertainment facilities of Sun City. Overall very impressed with the hotel, food and facilities but offhand staff bring the rating down to Good
Stayed 3 nights in Mar 2025

10/10 Excellent

THIBAULT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent holiday resort. Perfect breakfast. Great swimming pool area. Wonderful experience for children. Rooms are a bit too dark (not enough lighting) Gym is way too small
Stayed 3 nights in Feb 2025

10/10 Excellent

Jeffrey

Stayed 2 nights in Feb 2025

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed at the Palace after watching the movie Blended. Did not disappoint!
Stayed 2 nights in Jan 2025

10/10 Excellent

Terry

Stayed 2 nights in Jan 2025

8/10 Good

John

Stayed 2 nights in Dec 2024

10/10 Excellent

Andre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a phenomenal time, staff were super friendly, service was great! The extra steps they take to take your experience from great to amazing are at every turn. Just an overall great time.
Stayed 3 nights in Jan 2025

10/10 Excellent

Shaun

Stayed 2 nights in Dec 2024

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and everyone was nice
Stayed 1 night in Nov 2024

10/10 Excellent

Heinrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastically beautiful place with tons to do.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good food and the staff was perfect. Thank you for all you did for us
Stayed 1 night in Nov 2024

10/10 Excellent

Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel we've ever stayed in, this is our third time.
Stayed 4 nights in Oct 2024

10/10 Excellent

Zukiswa, Kigali

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2024

10/10 Excellent

David, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel with nice rooms, grounds and food. The only minor downsides were queues at reception and concierge and delays in getting tea and coffee served at breakfast
Stayed 3 nights in Oct 2024

10/10 Excellent

Basil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel setting was spectacular, and the service was exceptional. Our room was exceptionally quiet. Just exploring the hotel grounds was a mini-adventure! The only area for improvement was in a few of the meals (steak over-cooked, service occasionally slow at Tusk's bar).
Stayed 8 nights in Oct 2024

8/10 Good

paula

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Hotel is nice but breakfast terrible

The hotel is nice enough with good surroundings and plenty to do. However the service in the breakfast room was severely lacking. Cold food, rude staff and no one seems to care at all. Very disappointing breakfasts.
Stayed 3 nights in Sep 2024

10/10 Excellent

Ivan Mateus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024