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Hotel Description

A luxury stay in Sun City awaits you at The Palace of the Lost City at Sun City Resort. Within steps you'll find Lost City and The Valley of Waves within a 15-minute stroll. Highlights at this family-friendly hotel include 3 restaurants, 3 coffee shops/cafés, and a full-service spa.

You can enjoy TVs with cable channels, and all 335 rooms feature free WiFi, in-room childcare, and separate bathtubs and showers. Minibars provide refreshments, and 24-hour room service is also available. Coffee/tea makers, free newspapers, and ceiling fans are also available.

A day of pampering at The Royal Salon can include deep-tissue massages, body wraps, and facials along with aromatherapy and reflexology. The restaurant, Crystal Court, serves international cuisine and is open for breakfast and dinner. The hotel's own poolside bar and bar/lounge are nice places to enjoy a drink. Enjoy the 2 outdoor tennis courts, golf course and free water park plus access to boat tours. A conference center and a business center are among the business amenities offered. Plus you'll find a casino, an outdoor swimming pool, and a nightclub. Each morning free buffet breakfast is offered between 6:30 AM and 11 AM. There's also valet parking, along with the convenience of a free airport shuttle.

With a stay at this 5-star Sun City hotel, you'll be 1.7 km (1.1 mi) from The Gary Player Golf Course and 21.2 km (13.2 mi) from Mogwase Shopping Center.

Paraplegic Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$488* Per night/room 20 Jan. - 21 Jan.

Superior Luxury Pool Facing Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Luxury Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Luxury Family Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Palace of the Lost City at Sun City Resort ratings based on 5 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Palace of the Lost City at Sun City Resort

Everyone (5)
2 out of 5

Glorified Butlins camp

The staff are miserable and unhelpful. They prefer to point rather than verbally communicate. Unhappy faces generally. Very uninterested in helping you. The dining area is a glorified canteen. Pushing and shoving for buffet. Clientele are generally rough looking. Hotel as a whole is a cheap run down version at an attempt at being Vegas.

Posted by on 13 Apr. 2018

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Comment from Hotel Management

13 Apr. 2018 by Caron

Dear Valued Guest Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. I would like to sincerely apologise for all the issues you experienced during your stay here with us. I can promise you that this is not the standard of service we wish to afford any guest staying in the hotel and for this I am truly sorry. I do hope that your stay was enjoyable and memorable and we look forward to welcoming you back soon Kind regards Hotel Manager The Palace – Sun City

5 out of 5

Best Hotel I’ve ever stayed in

Minimum 7-star quality, impeccable service, quality and value for money. Similar feel and style to that of Atlantis Resort in the Bahamas. Valley of the Waves was great as was The Grill dining room. Great breakfast selection, really comfortable beds and friendly staff. Will definitely come back one day and bring the whole family.

Posted by on 12 Feb. 2018

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Comment from Hotel Management

13 Feb. 2018 by Francois

Dear Anonymous Fantastic to see you had a great time with us. It will be our pleasure to be able to welcome you back again

5 out of 5

What a surprise!

Pros: Expected kitsch and Disney, however loved everything, especially the driveway lawns, gardens and landscaping.
Cons: shoe shine machine in the lobby
Location: Too many! Those we saw were top notch.
We flew in from JNB to have our luxury hotel Limo awaiting. Good start. Welcome cold drinks at reception then shown to our room which we considered an upgrade as it had a balcony for smoking overlooking a jungle path. The breakfast buffet was the most amazing spectacle ... better than the Shangri-La chain. We dined twice at the Grill and found we could share one meal between us! Delightful serves. They love their meat in South Africa. Four night's quickly passed with so much to see and do in Sun City. The Casino was not as greedy as expected. Recommend the foot massage beside the pool. Our final stopover in the Rainbow Nation was a good choice. It worked for us.

Posted by , from Perth Australia on 25 Nov. 2017

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Comment from Hotel Management

13 Feb. 2018 by Caron

Dear Richie Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again in the near future. Kind regards Hotel Manager The Palace – Sun City

5 out of 5

Resort family holiday

Fabulous hotel and great to see the improvements from the upgrade at the resort and the roads to get there. Plenty to see and do and would stay longer next time. We had time at Valley of the Waves, a game drive, the royal baths and lovely meals. Fantastic friendly and welcoming staff.

Posted by , from sydney on 4 Oct. 2017

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Comment from Hotel Management

13 Feb. 2018 by Caron

Dear Debbie Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again in the near future. Kind regards Hotel Manager The Palace – Sun City

4 out of 5

Great resort type hotel

Great holiday at this location. Very lavish helpful staff

Posted by on 30 Sep. 2015

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About the The Palace of the Lost City at Sun City Resort

Location Sun City Resort, Sun City, North West 0316

Renovations + Closures

The property will be renovating from 29 June 2020 to 08 August 2020 (completion date subject to change). The following areas are affected:

  • Water park

The following facilities will be closed from 19 June 2020 to 24 July 2020 (dates subject to change):

  • Swimming pool

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

The Palace of the Lost City at Sun City Resort offers its guests a full-service spa, a golf course, and a complimentary water park. There are 3 restaurants and 3 coffee shops/cafés, as well as a grocery/convenience store. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. Public spaces have free WiFi. You'll find a business center on site. A casino, an outdoor pool, and a children's pool are also featured at the luxury The Palace of the Lost City at Sun City Resort. A roundtrip airport shuttle (available 24 hours) and an area shuttle are free. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Sun City hotel.

  • 1 building
  • 335 guestrooms or units
  • 8 levels
  • 3 dining venues
  • 3 coffee shops
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Bar by the pool
  • Bar or lounge
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free water park access
  • Outdoor pool
  • Children's pool
  • Lazy river
  • Waterslide
  • Free WiFi
  • Outdoor tennis courts - 2
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Property shuttles: Free airport shuttle, area shuttle, and casino shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Palace of the Lost City at Sun City Resort offers 335 air-conditioned accommodations with minibars and safes. Televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 11 AM.

Crystal Court - This restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required.

The Grill Room - Overlooking the garden, this steakhouse specializes in international cuisine and serves dinner only. Reservations are required. Open daily.

Plume - This fine-dining restaurant specializes in French cuisine and serves dinner only. Reservations are required. Open select days.

Tusk Bar & Lounge - This piano bar specializes in African cuisine and serves light fare only. Open daily.

Bocado - This poolside restaurant specializes in Mediterranean cuisine and serves light fare only. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Spa Services

  • Deep tissue massage
  • Outdoor treatment areas
  • Reflexology
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets and service animals are not allowed at The Palace of the Lost City at Sun City Resort

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Debit cards not accepted
  • UnionPay
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No pets or service animals allowed
  • Number of children who can stay for free – 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: ZAR 65 per night
  • Valet parking fee: ZAR 65 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • LOST CITY PALACE
  • LOST PALACE
  • PALACE LOST
  • PALACE LOST CITY
  • PALACE LOST Hotel
  • PALACE LOST Hotel CITY
  • Palace Lost City Hotel Sun City
  • Palace Lost City Hotel
  • Palace Lost City Sun City
  • The Palace Of The Lost City Hotel Sun City
  • The Palace Of Lost City
  • Palace Lost City Sun City Resort
  • Palace Lost Resort
  • The Palace of the Lost City
  • The Palace of the Lost City at Sun City Resort Hotel
  • The Palace of the Lost City at Sun City Resort Sun City
  • The Palace of the Lost City at Sun City Resort Hotel Sun City

You should know

  • The Palace of the Lost City at Sun City Resort offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for golf tee times and massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National Rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.