2/10 Terrible
josh
Travelled with family
2 Mar 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT RESERVE, DO NOT RESERVE
I booked this hotel via Hotels.com for a trip to take my daughters to their school dance. I arrived at 4pm, checked in and located my room. By 4:40pm, after 3 failed attempts to gain access to my room with the keyed and rekeyed cards, the only way I was able to access the room was via the maintenance man who used a master key to let me in. I was able to quickly change in order to not be late for the dance. No items were left in the room, no items were touched or used in the room.
Upon my arrival back to the hotel at 8pm, my key still did not work. After 2 more attempts to use the key, the rude front desk attendant followed me to my room in an attempt to gain access. She was unable to gain access to the room. I was told that I would have to wait on the maintenance man to return to the property in order for me to gain access to the room. She also stated that id need to “turn in for the night”…as in stay in my room as there was no way for the door to be unlocked.
At that point, I asked for an alternative room and her only suggestion was that she’d need to try another key to which I replied and I asked for a refund. She refused, stating that “the room has already been paid for.”
Hotels.com attempted to contact the hotel for a refund on my behalf, to which they refused and stuck by their no refund policy.
Ultimately, I paid $125 for a room I could not even access, much less sleep in.
josh
Stayed 1 night in Feb 2024