4/10 Poor
Michelle
Travelled with family
26 Jan 2025
Disliked: Staff & service, property conditions & facilities
The check in was easy. Even though the front desk was confused what amenities were available. The room was nice, nicer than most rumors of “Red Roof”. The property was quiet. The heat worked well. The bathroom had a wrapper from the previous guest’s soap. And the shower was gross. It drained incredibly slow. To the point you get uncomfortable standing in it for more than a few minutes. The microwave wasn’t plugged in and we couldn’t access the outlet behind the bureau. For some reason the bedsheets made my eyes swollen every morning. The second night was interesting.. our key card would only unlock the hallway door but suddenly stopped waiting for our room. Which was insanely frustrating considering it was 11:30pm and we had to go all the way around to the front to fix it. My kids were crying, locked out of our room in the cold. The front desk attendant was no where to be found. And when he finally appeared he was rude and unapologetic and unprofessional. Accusing me of being the reason the card didn’t work even though I ensured him I had kept the cars away from magnetic disturbance. At check out he offered a half apology which would’ve been much better received at the time of the incident instead of leaving me feeling all night like I was in a place that didn’t care about my stay. I checked out two hours early and housekeeping was still rushing me out of the room.
Michelle
Stayed 2 nights in Jan 2025