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The Windsor Hotel by Hoco Hotels Collection

2.5 star property
Hotel with a restaurant, steps from Stratford City Hall

Photo gallery for The Windsor Hotel by Hoco Hotels Collection

Reception
Mini Suite
Mini Suite
Exterior
Lift

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Breakfast available
  • Parking available
  • Bar
The current price is AU$134
includes taxes & fees
16 Feb - 17 Feb

Explore the area

View map
23 Albert St, Stratford, ON, N5A 3K2
  • Place, Avon Theatre
    ‪2 min walk‬
  • Place, Avon River
    ‪3 min walk‬
  • Place, Festival Theatre
    ‪15 min walk‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪51 min drive‬

Room options

View all photos for Mini Suite

Mini Suite

Mini Suite

8.0 out of 10
Very good
(9 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only

Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only

Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only

7.8 out of 10
Good
(11 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Non Smoking, Private Bathroom

Classic Room, 1 King Bed, Non Smoking, Private Bathroom

Classic Room, 1 King Bed, Non Smoking, Private Bathroom

8.0 out of 10
Very good
(8 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

7.0 out of 10
Good
(10 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for King Suite

King Suite

King Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Queen Beds

Family Suite, 2 Queen Beds

Family Suite, 2 Queen Beds

8.8 out of 10
Excellent
(6 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Apartment

Signature Apartment | Living area

Signature Apartment

10.0 out of 10
Exceptional
(2 reviews)
  • 84 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 Double Beds

View all photos for Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

7.0 out of 10
Good
(10 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Mini Suite

Mini Suite

Mini Suite

8.0 out of 10
Very good
(1 review)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed, 1 Single Bed and 1 Double Sofa Bed

About the area

Stratford

At The Windsor Hotel by Hoco Hotels Collection you'll be within steps of Stratford City Hall and Avon Theatre. Highlights at this hotel include a restaurant and in-room free WiFi. .For a drink, you can stop by the hotel's own lounge bar. Other amenities include free Wi-Fi in public areas, concierge services and a 24-hour front desk. Continental breakfast is available daily between 7:30 AM and 10:00 AM. There's also the convenience of self parking. .Sights within a short walk of this Stratford hotel include Studio Theatre and Avon River.

What's nearby

  • Avon Theatre - 2 min walk - 0.2 km
  • Avon River - 3 min walk - 0.3 km
  • Stratford City Hall - 3 min walk - 0.3 km
  • Tom Patterson Theatre - 5 min walk - 0.5 km
  • Festival Theatre - 15 min walk - 1.3 km

Getting around

  • Stratford Station - 13 min walk
  • London, ON (YXU-London Intl.) - 50 min drive

Restaurants

  • ‪Coffee Culture Cafe & Eatery - ‬2 min walk
  • ‪Bentley's - ‬4 min walk
  • ‪Balzac's Coffee - ‬3 min walk
  • ‪The Starlight - ‬3 min walk
  • ‪Gilly's Pubhouse - ‬2 min walk

About this property

The Windsor Hotel by Hoco Hotels Collection

Hotel with a restaurant, steps from Stratford City Hall
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The Windsor Hotel by Hoco Hotels Collection also features concierge services and a lift. Parking is available for a fee.

This Stratford hotel is smoke free.

  • 1 building
  • 35 guestrooms or units
  • 4 levels
  • Built in 1881
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Windsor Hotel by Hoco Hotels Collection offers 35 air-conditioned accommodations with espresso makers and coffee/tea makers. Each accommodation is individually decorated. Televisions come with digital channels and Netflix.

Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Uncovered parking on site (CAD 20 per night; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 7:30 AM to 10:00 AM for a fee: CAD 25 for adults and CAD 10 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Built in 1881
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker

More

  • Air conditioning
  • Heating
  • Individual decor
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out fee: CAD 50

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Reception is closed Sundays in the winter.

Renovations and closures

The following facilities or services will be unavailable from December 11 2025 to April 30 2026 (dates subject to change):
  • Bar/Lounge(s)
  • Breakfast
  • Dining venue(s)
The property will be renovating from 11 December 2025 to 31 March 2026 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue
  • Lift
  • Front desk
  • Lobby
  • Selected guestrooms
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Access code, staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately CAD 25 for adults and from CAD 10 for children
  • Uncovered self-parking fee: CAD 20 per night (in/out privileges)
  • Late check-out fee: CAD 50

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Long-term renters welcome
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Long-term renters welcome.

We should mention

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Albert St
Albert St Inn
Albert St Inn Stratford
Albert St Stratford
St Albert Inn
Albert Street Inn Ltd Stratford
Albert Street Inn Ltd
Albert Street Ltd Stratford
Albert Street Ltd
Windsor Hotel Inc. Stratford
Windsor Inc. Stratford
The Albert Street Inn Ltd
The Windsor Hotel
Windsor Hotel Inc.
The Windsor Hotel by Hoco Hotels
The Windsor Hotel by Hoco Hotels Collection Hotel
The Windsor Hotel by Hoco Hotels Collection Stratford
The Windsor Hotel by Hoco Hotels Collection Hotel Stratford

Frequently asked questions

What is the cancellation policy at The Windsor Hotel by Hoco Hotels Collection?

The Windsor Hotel by Hoco Hotels Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Windsor Hotel by Hoco Hotels Collection?

As of 13 Feb 2026, prices found for a 1-night stay for 2 adults at The Windsor Hotel by Hoco Hotels Collection on 16 Feb 2026 start from AU$133.66, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Windsor Hotel by Hoco Hotels Collection?

Yep, The Windsor Hotel by Hoco Hotels Collection has an uncovered self car park with in/out privileges for CAD 20 per night. A self car park is also available, for a fee.

Does The Windsor Hotel by Hoco Hotels Collection serve breakfast?

You bet, continental brekkie is offered daily between 7:30 AM and 10:00 AM. Please note that breakfast will unavailable between December 11 2025 and April 30 2026 (subject to change).

Is there a free airport shuttle available at The Windsor Hotel by Hoco Hotels Collection?

No, The Windsor Hotel by Hoco Hotels Collection does not offer an airport shuttle service.

Is there a bar or restaurant at The Windsor Hotel by Hoco Hotels Collection?

Yep, they've got a lounge bar and an onsite restaurant. The dining venue will be unavailable from December 11 2025 to April 30 2026 (dates subject to change). The property will be renovating its dining venue from December 11 2025 until March 31 2026 (completion date subject to change).

What time are check-in & check-out at The Windsor Hotel by Hoco Hotels Collection?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at The Windsor Hotel by Hoco Hotels Collection?

No, only service animals are allowed.

The Windsor Hotel by Hoco Hotels Collection Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 134 out of 381 reviews
Rating 8 - Good. 117 out of 381 reviews
Rating 6 - Okay. 69 out of 381 reviews
Rating 4 - Poor. 47 out of 381 reviews
Rating 2 - Terrible. 14 out of 381 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Ron

Stayed 1 night in Nov 2025

10/10 Excellent

Elizabeth

Stayed 1 night in Nov 2025

8/10 Good

Cody

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great location and solid room
Stayed 2 nights in Nov 2025

2/10 Terrible

Marilyn

Disliked: Staff & service, amenities
Blatant lies. Hotels.com misrepresented this dive totally. No parking included. No restaurant. Not even a lousey elevator. Tried to do the stairs with my cane and ended up leaving 30 min after checking in. Don't waste your money!
Stayed 2 nights in Nov 2025

8/10 Good

Julie

Stayed 1 night in Nov 2025

4/10 Poor

Nicole

Travelled with partner
Disliked: Amenities, property conditions & facilities
It is a very old hotel with extremely creaky floors. We could hear everyone walking and talking on the stairs, above us, beside us and in the hall. We asked for late checkout, placed the do not disturb sign on the door, and yet, housekeeping knocked at two different times. The second time they knocked, they immediately tried to enter our room. When my husband spoke to them the second time, they were rude and told us that we had to be out by noon, when the front desk clerk had told us 12:30. We will never stay here again.
Stayed 1 night in Oct 2025

8/10 Good

Jane

Travelled with group
Liked: Cleanliness, property conditions & facilities
We stayed in the 3 bedroom apt and it was perfect. The space could use some updating but it was very spacious! The staff were super friendly and you couldn't ask for a better location!
Stayed 1 night in Oct 2025

8/10 Good

Marie Christine

Liked: Cleanliness, amenities, property conditions & facilities
excellent personnel, hotel en changement, mais pas tout à fait fini. Très bien à date, on y retournerait
Stayed 1 night in Oct 2025

6/10 Okay

Marie Paule

Liked: Cleanliness
Disliked: Property conditions & facilities
Clean room and comfy bed with central location. Elevator not working and no breakfast unfortunately
Stayed 1 night in Nov 2025

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Quiet, clean, comfortable. Elevator was out of order and lounge/bar/restaurant under renovation…would stay there again
Stayed 2 nights in Oct 2025

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The suite was beautiful. No breakfast as no restaurant available. There are a few things that could be improved such as a bigger tv on the wall. As well, there was no ice maker available and the shower should have had a light inside. All in all, for an old building it was done up beautifully. Easy access to.parking anf getting around by foot and vehicle. Very quiet. Thanks so much!
Stayed 2 nights in Oct 2025

10/10 Excellent

Aileen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cute room that was very conveniently located to the Avon Theatre and restaurants. Clean and nice staff. Also thoroughly enjoyed the espresso machine and wine glasses available in the room.
Stayed 1 night in Oct 2025

8/10 Good

Cindy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was very clean and staff were friendly and helpful. The elevator was out of order and since we were on the top floor, they carried our luggage both to and from our rooms. The hotel is a grand old building with a beautiful curved staircase, crown moulding, and even an original wall painting in our mini suite. This is architecture that you don't get in chain hotels.
Stayed 1 night in Oct 2025

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities
Great stay, elevator was out of order. No biggie
Stayed 1 night in Oct 2025

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a nice hotel. They are a bit under construction and the elevator was out if service. This didn't impact me at all but could be a surprise fir someone with a lot of luggage or with mobility issues. Fantastic location. The room was clean and comfortable. I'm glad I stayed in the mini-suite. Highly recommend!
Stayed 1 night in Oct 2025

8/10 Good

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

4/10 Poor

Lex

Liked: Cleanliness
Stayed 1 night in Oct 2025

2/10 Terrible

Victor

Travelled with family
Disliked: Cleanliness, amenities
The following was missing from the Expedia description- under construction, no elevator, no food service. Expedia read the clients reviews and explain how you and the industry let’s vendors not update clearly their advertising on their product. Is it mandatory now for them to have an accurate pitch. Get your act together and shame on the owners and managers of the Windsor Hotel Stratford for choosing to mislead the public.
Stayed 1 night in Oct 2025

4/10 Poor

Barbara

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The historic property is in the process of being renovated, but unfortunately, we and our friends got the last 2 rooms which had not been updated. The bathroom was cramped, the bathtub faucets were "wonky", and the toilet was difficult to flush. The bed sheets in our friend's room were stained (ours were not); the sheets in both rooms were thin. The best aspects for us were the mattresses (very comfortable), and the friendly and helpful staff. Because we were in the last two rooms available (which had not yet been upgraded), we could have been given a lower room rate than the $250.00 that we paid for each room. Advise future visitors to ensure that they will get a renovated room.
Stayed 1 night in Oct 2025

8/10 Good

Joshua

Stayed 1 night in Sep 2025

2/10 Terrible

Christine

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I cannot begin to say how disappointed we were with this property. Pictures online are very deceptive. The elevator does not work. The room itself is indescribably ugly. Tiny bathroom but thank goodness the bed was comfortable. People walking on bare floors in the hall and upstairs was a steady annoyance. There is no breakfast. No dining room and even the mini bar was empty but for 2 cans of coke. How can this hotel rate any stars? I guess because it is central? We paid for an upgraded room expecting far more. Looking online, prices were $200 less than what we paid online through Expedia. Why? I would strongly suggest avoiding the Victoria Hotel in Stratford Ontario. I know we will!
Stayed 1 night in Oct 2025

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service
This hotel was ok, the room was very small and dated , but it was clean and served the purpose for a one night stay
Stayed 1 night in Oct 2025

2/10 Terrible

Jennifer

The hotel was under maintenance which we did not know, therefore elevators were not in use. Upon residing for the evening, we discovered the bed linens were dirty with hairs, dirt particles and a fly. My husband waited a half hr for staff to return to front desk in which we were given sheets to change ourselves and dirty pillows without covers. In the morning, I was startled to see the bath water coming out brown. The cleaning lady was next to our room, and she kept slamming the door repeatedly every couple seconds. I don’t not understand why she was doing this so often but it was extremely loud and rattled the windows in our room. We will never return to this hotel.
Stayed 1 night in Oct 2025

4/10 Poor

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities

More negatives than positives.

On the plus side, the Windsor Hotel in Stratford is centrally located and is close to the Avon Theatre and numerous restaurants. On the negative side, there is no restaurant, the rooms are not great, our bathroom and shower was from the 1950's, the front desk staff disappeared from the front desk for long periods (more than the stated 30 minutes) and were not available when needed. The hotel also requires full payment one week before your arrival date, not a regular practise for most hotels. I will NOT be staying at the hotel again!
Stayed 2 nights in Oct 2025

6/10 Okay

David, Mackinaw Cityu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room is small. No desk for the computer. The TV (ROKU) was unworkable. The location is ideal for walking to restaurants, and the Festival Stage is only about 09. miles away.
Stayed 4 nights in Oct 2025