Stonington Beachfront Accommodation

Overall, it was a great stay. However, the staff did not see my note requesting to be close to the front lobby because I was traveling with an elderly parent. I would suggest calling the hotel if you have a request. The breakfast was very good.

I was very surprised at the upkeep off the property and room, it was poor condition. Furniture of the room was not appealing at all, heavily damaged tables, the condition of the bathroom tub was horrible and looked dirty, I barely wanted to shower. There was hair that did not even belong to me on the floor when we got into our room on the bathroom floor, very discouraging to make myself comfortable in the room. I was very upset and disappointed as this was suppose to be a Hyatt hotel. I was shocked at the condition of the rooms.

Unfortunately the property was not as expected. The communication was very great from the beginning. Even after hitting extra traffic the manager came and brought our groceries inside and put away cold items. We were very excited and looking forward to our arrival at this point. Upon arrival there was a note on the table that two of the cottages were without water as well as one of the showers not working inside of the big house. A note. Not a phone call or message or a heads up. There were two holes in the front windows, a hole in the wall and a barely functioning lock on the back door. When I spoke to the owner he offered to put two of the couples in a hotel next door. Upon arrival one of the hotels had a leak and one of the couples was so disgusted they left. I then continually tried to make contact with the owner and never received a response and had to file a claim with VRBO.