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Zanzibar Serena Hotel

5.0 star property
Beach spa retreat, walking distance from Shangani Beach

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Zanzibar Serena Hotel

Photo gallery for Zanzibar Serena Hotel

Outdoor pool, pool umbrellas, lifeguards on site
Executive Suite
2 restaurants, breakfast, lunch, dinner served; seafood
Honeymoon Suite
Couples treatment room(s), body treatments, body scrubs, facials

Overview of Zanzibar Serena Hotel

Reviews
9.2

Wonderful

Popular amenities

  • SpaSpaSpa
  • PoolPoolPool
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service

Check out the area

Map
Kelele Square, Stone Town, Zanzibar Town
  • Popular LocationShangani Beach5 min walk
  • Popular LocationForodhani Gardens6 min walk
  • Popular LocationSlave Market11 min walk
  • AirportZanzibar (ZNZ-Zanzibar Intl.)17 min drive

Room options

View all photos for Executive Suite

Executive Suite | Living room

Executive Suite

Highlights

Balcony
Individually furnished
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Premium bedding
Designer toiletries
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Balcony
Individually furnished
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Premium bedding
Designer toiletries
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double room

Standard Double room

Standard Double room

Highlights

Balcony
Individually furnished
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Premium bedding
Designer toiletries
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior
Park Hyatt Zanzibar
Pool
Spa
Parking included
Free WiFi
4.7 out of 5, Exceptional, (214)
The price is AU$916
for 1 night
includes taxes & fees
9 May - 10 May
Park Hyatt Zanzibar

About the area

Zanzibar Town

Zanzibar Serena Hotel places you in the centre of Zanzibar Town, connected to a shopping centre and within a short 5-minute stroll of Nakupenda Beach and Shangani Beach. Highlights at this luxury hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering can include massages, body scrubs and mani/pedis. The restaurant, Baharia Restaurant, is open for breakfast, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site kids' swimming pool and lifeguards on site. 621 square feet (58 square metres) of event facilities include a meeting room and conference space, and other business amenities include a 24-hour business centre. Other amenities include free WiFi in public areas, a free manager's reception and a coffee shop/cafe. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute walk of this 5-property class Stone Town hotel include Old Fort and Forodhani Gardens.

What's nearby

  • Shangani Beach - 5 min walk
  • Old Fort - 5 min walk
  • Forodhani Gardens - 6 min walk
  • Slave Market - 11 min walk
  • Zanzibar Ferry Terminal - 15 min walk

Getting around

  • Zanzibar (ZNZ-Zanzibar Intl.) - 16 min drive

Restaurants

  • Cape Town Fish Market - 8 min walk
  • Lukmaan - 9 min walk
  • House of Karafuu - 6 min walk
  • Abyssinian Maritim - 5 min walk
  • Beach House Restaurant - 1 min walk

About this property

Zanzibar Serena Hotel

Beach spa retreat, walking distance from Shangani Beach
Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Zanzibar Serena Hotel such as the outdoor pool and a children's pool.

A free manager's reception is offered daily. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. This luxury hotel also offers a garden and a terrace. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Zanzibar Town hotel.

  • 1 building
  • 51 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 621 sq ft of conference space
  • 58 sq. m of conference space
  • Manager's reception (free)
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Zanzibar Serena Hotel offers 51 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Each accommodation is individually furnished. Beds feature premium bedding. 21-inch LCD televisions come with premium satellite channels. Bathrooms include a separate bath and shower, dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

The on-site spa has 2 treatment rooms, including rooms for couples. Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Baharia Restaurant
  • Terrace Restaurant

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Library
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Children's pool
  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • 621 square feet of conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Picnic area
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Building
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • 21-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Air conditioning
  • Desk
  • Individual furnishings
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: noon; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in and check-out are available
Late check-in subject to availability

Check-out

Check-out before 10:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Zanzibar Serena Hotel

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 5.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 90800 per person (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Contactless check-in and contactless check-out are available.

Property Registration Number Z0000010668

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Serena Zanzibar
Serena Hotel Zanzibar
Serena Zanzibar
Serena Zanzibar Hotel
Zanzibar Serena
Zanzibar Serena Hotel
Zanzibar Serena Hotel Hotel
Zanzibar Serena Hotel Zanzibar Town
Zanzibar Serena Hotel Hotel Zanzibar Town

Frequently asked questions

What is the cancellation policy at Zanzibar Serena Hotel?

Zanzibar Serena Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Zanzibar Serena Hotel?

As of 25 Apr 2024, prices found for a 1-night stay for 2 adults at Zanzibar Serena Hotel on 27 Apr 2024 start from AU$452.38, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Zanzibar Serena Hotel?

Yep, Zanzibar Serena Hotel has a free self car park.

Are there any beaches close to Zanzibar Serena Hotel?

Yep, Zanzibar Serena Hotel is a short 1-minute walk from Nakupenda Beach. Fun beach activities include snorkelling and windsurfing.

Is there a spa on site at Zanzibar Serena Hotel?

Yep, there is an onsite spa at Zanzibar Serena Hotel. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does Zanzibar Serena Hotel have a pool?

Zanzibar Serena Hotel has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Zanzibar Serena Hotel?

Zanzibar Serena Hotel features a full-service spa, an outdoor pool and 2 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes Zanzibar Serena Hotel a romantic place to stay?

Couples spa treatments and ocean-view dining, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Zanzibar Serena Hotel.

Is Zanzibar Serena Hotel family-friendly?

You bet! With amenities like a children's pool and babysitting services, as well as childcare services and free infant beds in the guestrooms, it's no surprise Zanzibar Serena Hotel is a hit with families.

Is there a free airport shuttle available at Zanzibar Serena Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Zanzibar Serena Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Zanzibar Serena Hotel?

Check-in begins at noon. Check-out time is 10:00 AM.

Are pets allowed at Zanzibar Serena Hotel?

No, pets and service animals are not allowed.

Zanzibar Serena Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 137 out of 204 reviews" "
Rating 8 - Good. 49 out of 204 reviews" "
Rating 6 - Okay. 10 out of 204 reviews" "
Rating 4 - Poor. 5 out of 204 reviews" "
Rating 2 - Terrible. 3 out of 204 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kara

Liked: Cleanliness, amenities, property conditions & facilities
Property is immaculate. Staff are utterly courteous. The hotel itself is beautiful and carefully maintained.
Stayed 6 nights in Jan 2024

4/10 Poor

Ann

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Old glory and poorly managed
Stayed 4 nights in Jan 2024

10/10 Excellent

Alka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superbly helpful and friendly staff. Located in a very central area….easy to walk to nearby attractions like Freddie Mercury house etc. Plenty of taxis right outside the hotel. Hotel staff very very friendly and helpful for organizing any tours/taxis.
Stayed 5 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent service from the time we arrived to the time we left.
Stayed 2 nights in Dec 2023

10/10 Excellent

Aateqa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, historic property with amazing views. Everyone working there was friendly.
Stayed 1 night in Oct 2023

4/10 Poor

Dialla

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
they give expedia customers the rubbish rooms, i had to fight to get my room changed, they gave me a horrible room.
Stayed 1 night in Oct 2023

10/10 Excellent

Anne G

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Zanzibar Serena Hotel is a gem. The staff is extremely helpful and courteous. They helped us find guides, get to Prison Island, find places to shop for certain items, the list goes on. The room was quiet and very comfortable with a large balcony. The food was excellent. The location is fabulous -- right on the water. Also, we had a late flight out and were able to store our luggage and use the all the amenities of the hotel. We could even shower before leaving! I highly recommend this hotel. I can't imagine finding a better one.
Stayed 1 night in Oct 2023

8/10 Good

Mitsuru

Stayed 3 nights in Aug 2023

10/10 Excellent

Jean A, Webster

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Responsive and friendly. Charming room. Well furnished and cared for. Pool is clean and attractive.
Stayed 3 nights in Aug 2023

10/10 Excellent

Ron and Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
An elegant traditional African hotel with a gorgeous setting right on the Indian Ocean. The views were spectacular with all of the colorful boats passing by. The breakfasts were great. The selection was extensive and well prepared. Our only complaint is that evening dining wasn’t very good, which may have explained why the place was nearly empty at 7:30 pm. Fortunately there are other excellent dining options in the neighborhood.
Stayed 2 nights in Jun 2023