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The Upper House

4.0 star property
Eco-certified hotel with free breakfast and 24-hour front desk

Photo gallery for The Upper House

Serves lunch and brunch
Executive Double Room
Exterior
Double Room, Balcony
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
The current price is AU$191
includes taxes & fees
29 June - 30 June

Explore the area

Map
The Upper House, The Green, Stoke-on-Trent, England, ST12 9AE
  • World of Wedgwood
    ‪4 min drive‬
  • Trentham Monkey Forest
    ‪6 min drive‬
  • Trentham Gardens
    ‪7 min drive‬
  • Manchester (MAN)
    ‪54 min drive‬

Room options

View all photos for Classic Triple Room

Classic Triple Room

Classic Triple Room

Highlights

Heating
Flat-screen TV
Hairdryer
Shower/bath combination
Private bathroom
Electric kettle
Coffee/tea maker
Iron/ironing board
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

Highlights

Heating
Flat-screen TV
Bathrobes
Private bathroom
Shower/bath combination
Hairdryer
Electric kettle
Coffee/tea maker
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double or Twin Room

Executive Double or Twin Room

Executive Double or Twin Room

Highlights

Heating
Flat-screen TV
Bathrobes
Private bathroom
Shower/bath combination
Hairdryer
Electric kettle
Coffee/tea maker
  • Sleeps 3
  • 2 Single Beds OR 1 King Bed

View all photos for Luxury Suite

Luxury Suite

Luxury Suite

Highlights

Heating
Flat-screen TV
Separate bedroom
Bathrobes
Private bathroom
Shower/bath combination
Hairdryer
Electric kettle
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

Highlights

Heating
Flat-screen TV
Hairdryer
Shower/bath combination
Private bathroom
Electric kettle
Coffee/tea maker
Iron/ironing board
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room with Bath

Iron/ironing board, free WiFi

Double Room with Bath

Highlights

Heating
Flat-screen TV
Hairdryer
Shower/bath combination
Private bathroom
Electric kettle
Coffee/tea maker
Iron/ironing board
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Single Room

Iron/ironing board, free WiFi

Executive Single Room

Highlights

Heating
Flat-screen TV
Shower/bath combination
Hairdryer
Electric kettle
Coffee/tea maker
Iron/ironing board
Daily housekeeping
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Heating
Flat-screen TV
Hairdryer
Shower/bath combination
Private bathroom
Electric kettle
Coffee/tea maker
Iron/ironing board
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Double Room, Balcony

Double Room, Balcony

Double Room, Balcony

Highlights

Balcony
Heating
Flat-screen TV
Hairdryer
Shower/bath combination
Private bathroom
Electric kettle
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

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About the area

Stoke-on-Trent

At The Upper House you'll be 2.5 km (1.6 mi) from World of Wedgwood and 3.7 km (2.3 mi) from Trentham Monkey Forest. Highlights at this eco-friendly hotel include free cooked-to-order breakfast, a restaurant and free self-parking. .The restaurant, ., is open for breakfast, lunch and dinner. . is the hotel's own bar, serving drinks along with brunch and lunch. Added amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning free breakfast is served. .Places within a 15-minute drive of this 4-property class Stoke-on-Trent hotel include Fenton Manor Sports Complex and Royal Stoke University Hospital.

What's nearby

  • World of Wedgwood - 4 min drive - 2.4 km
  • Trentham Monkey Forest - 6 min drive - 4.6 km
  • Trentham Gardens - 7 min drive - 4.6 km
  • Fenton Manor Sports Complex - 11 min drive - 9.1 km
  • Staffordshire University - 12 min drive - 10.0 km

Getting around

  • Stone Station - 13 min drive
  • Manchester Airport (MAN) - 56 min drive

Restaurants

  • ‪The Trentham Estate - ‬7 min drive
  • ‪Toby Carvery - ‬7 min drive
  • ‪The Lakeside - ‬15 min drive
  • ‪Trentham Craft Bar - ‬8 min drive
  • ‪Plume of Feathers - ‬14 min walk

About this property

The Upper House

Eco-certified hotel with free breakfast and 24-hour front desk
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

There are 3 meeting rooms available. The eco-certified The Upper House also features a terrace, a garden, and a picnic area. Self parking is free.

This 4-star Stoke-on-Trent hotel is smoke free.

  • 24 guestrooms or units
  • Cooked-to-order breakfast (free)
  • Deli
  • Charging station for electric cars
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Upper House offers 24 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit and complimentary toiletries. This Stoke-on-Trent hotel provides complimentary wired and wireless Internet access. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

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Hilton Garden Inn Stoke on Trent

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
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The price is AU$175
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • .
  • .

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 3 meeting rooms
  • Conference space

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • Lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5 AM
Early check-in subject to availability
Early check-in fee: GBP 20.00
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 20.0 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: GBP 20.00 (subject to availability)
  • Rollaway bed fee: GBP 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Upper House Hotel Stoke-on-Trent
Upper House Stoke-on-Trent
The Upper House Hotel
The Upper House Stoke-on-Trent
The Upper House Hotel Stoke-on-Trent

Frequently asked questions

What is the cancellation policy at The Upper House?

The Upper House offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Upper House?

As of 10 June 2025, prices found for a 1-night stay for 2 adults at The Upper House on 29 June 2025 start from AU$191.30, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Upper House?

Yep, The Upper House has a free self car park.

Does The Upper House serve breakfast?

Yep, complimentary cooked-to-order brekkie is served daily from 7:00 AM to 9:30 AM.

Is there a free airport shuttle available at The Upper House?

No, The Upper House does not offer an airport shuttle service.

Is there a bar or restaurant at The Upper House?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at The Upper House?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at The Upper House?

No, only service animals are allowed.

The Upper House Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 198 out of 271 reviews
Rating 8 - Good. 60 out of 271 reviews
Rating 6 - Okay. 9 out of 271 reviews
Rating 4 - Poor. 3 out of 271 reviews
Rating 2 - Terrible. 1 out of 271 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was excellent, the staff were brilliant and so friendly. The room was great with a massive bed. The food at dinner was 5 star and great portions as well. Breakfast was really good. All in all a perfect stay at a top hotel.
Stayed 1 night in Mar 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Really nice hotel,which is refreshing when hotels are becoming more of the same. It’s got a lovely ambiance and sits in grounds which are just perfect for a walk before dinner. The staff are extremely friendly and helpful plus the restaurant serves nice food at a very competitive price. We stayed there after my wife went to the Emma Bridgewater factory which is just up the road. It’s also close to the Wedgewood experience if you’re into that sort of thing. A real plus for me were the electric chargers for the car too. Thoroughly recommended.
Stayed 1 night in Mar 2025

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Historic property with all modern comforts

A charming hotel full of character. A historic property with connections to the Wedgwood family. We were greeted by Bella the resident cat who endeared herself to us. The room was perfect with a good balance of historic charm and modern comfort. Good supply of teas, coffee and biscuits appreciated.
Stayed 2 nights in Mar 2025

10/10 Excellent

Joanna

Travelled with partner
Beautiful setting
Stayed 2 nights in Feb 2025

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another comfortable stay whilst visiting my parents in the village. It’s a beautiful property ideal for walks around the area whilst offering home comforts and a great breakfast. I always have a great night sleep and the bathroom facilities are really modern. Customer Service just needs to be a little more personable as I stay here quite regularly and they haven’t yet realised with the ‘welcome to me back’ however it’s perfect for my family.
Stayed 1 night in Feb 2025

10/10 Excellent

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at The Upper House. The breakfast is amazing. Especially the oatcakes. Quality is above all other breakfasts! We will be back
Stayed 1 night in Feb 2025

10/10 Excellent

Julie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property, nice staff and lovely food In a beautiful location.
Stayed 1 night in Feb 2025

10/10 Excellent

Charlotte

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really comfortable room and bed with a modern bathroom that’s super clean. Staff were welcoming and the breakfast was great with lots of options. Parking is easy and it’s really accessible for visiting our family. Would suggest a little bit more personal interaction to gauge why a customer visits and share what else is available food/drink wise from the hotel besides breakfast. Will be staying again in a couple of weeks and looking forward to it.
Stayed 2 nights in Jan 2025

10/10 Excellent

Jeffrey, ALEXANDRIA

Travelled with family
Liked: Cleanliness, staff & service
Great staff. Interior decorating needed
Stayed 1 night in Jan 2025

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Making staying away for work pleasurable

A lovely character hotel in a beautiful setting. Excellent food and service too boot, would definitely return should I need to stay over in that area.
Stayed 1 night in Jan 2025

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A hidden gem just off the M6

We’ve stayed here several times as a stop off on our way north using the M6. It’s always welcoming, comfortable and usually quiet (just once there was a wedding there but it didn’t interfere with our stay). The individually ordered breakfast is the best we’ve come across. The evening meal offers variety and nothing is too much trouble. The gardens provide a lovely walk and photo opportunities.
Stayed 1 night in Jan 2025

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed (for second time) overnight, with family joining us for evening meal. Staff could not have been more helpful, a 'can do' attitude made us all feel very welcome. Excellent food, lovely surroundings / grounds.
Stayed 1 night in Dec 2024

8/10 Good

Helen

Stayed 1 night in Dec 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything about it is lovely

Food was amazing, staff really friendly and accommodating, in a beautiful secluded location Christmas tree in the hall made it very festive.
Stayed 1 night in Dec 2024

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay

Scenery was lovely, bathroom modern and clean with great shower. Nice patio area as well and liked the christmas tree in reception. Staff pleasant and friendly. Breakfast cereal museli was very nice and also vegan options available.
Stayed 1 night in Dec 2024

10/10 Excellent

Dawn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old style hotel & would over to visit when weathers better. Has lots of character & charm. Staff great helpful & friendly. We had dinner there which was presented well very tasty & enough choice to suit all tastes but not overwhelming. Prices are good too for this style of hotel.
Stayed 1 night in Dec 2024

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely rural country house hotel

It was our second stay here and it was great. Typical independant country house style hotel in that it has lovely authentic decor and styling, great service, plenty of free parking, nice countryside views, and breakfast included.
Stayed 2 nights in Nov 2024

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quiet location. We enjoyed a delicious dinner and breakfast the next morning. Menu choice for both was unusual and extensive.
Stayed 1 night in Nov 2024

8/10 Good

Janette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a Luxury Suite which was very spacious with it’s own dressing area. The hotel is very grande and the reception room on the main floor was very relaxing for a coffee and cake. Wish we had more time to explore the hotel grounds.

10/10 Excellent

A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 1 night stay. Felt very welcome on arrival and had check-in online. The receptionist was very pleasant and informative. Room was very comfortable with lovely bed linen and towels and nice amenities. Fabulous breakfast. We really enjoyed our brief stay.
Stayed 1 night in Nov 2024

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good stay at the Upper House

pleasant staff on reception. excellent room if smaller than normal
Stayed 1 night in Oct 2024