4/10 Poor
Savannah
4 May 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible staff and dirty bathroom.
We arrived at 8:03 after calling and informing the staff on duty that we going to arrive after hours. Staff stated that they would wait for us. When we arrived the lobby was unlocked and no one was there to service us. There was a sign that stated to call the number on file. We called multiple times and the phone just rang while we were in the lobby. After 35 mins later someone arrived. She was rude when we explained that we were waiting in the lobby for that long. She hands us a key and says that we are in one room and then stated that it was actually another room number. When we arrived to the room the key didn’t work, went to the other room she mentioned still didn’t work. We went back to the lobby and she stated that it was the right key, so she grabbed another key and went to the room. Sure enough the other key she grabbed when we went back was the correct one. Meanwhile she gave us the wrong key, she was irritated with us as if we were asking for too much. The whole interaction was as if staff was under the influence. When we arrived in the room, the shower floor was filthy and us being scared to complain again. I hope for the next visitors don’t have to deal with what we had to deal with. I will be contacting the owners regarding this.
Savannah
Stayed 1 night in May 2025