4/10 Poor
Roy
Travelled with family
12 Mar 2025
We were seriously disappointed by our experience. I am a seasoned traveler spending many weeks on the road for decades for work and what occurred has only happened twice but this was not good. When we checked in on Friday I was told the room I reserved through a third party was not available because they were overbooked, and we were "downgraded" to something available. Note the reservation was made more than 70 days in advance! We were downgraded by one of the management Team from a 2 queen bed with a sleeper bedroom suite to a 1 queen bed & sleeper studio. They had not contacted me and had no idea who would be staying in the room and simply determined 3 people can share 2 beds. They had no idea one of us could have been 6'3'' and 310 Lb. and no way be sharing a queen bed, let alone a sleeper. Plus there was a price difference but was being billed at the original price! I challenged them to provide the room reserved and there was no intent to address the situation, until we confirmed that the room style originally requested was available for Sat & Sun of our planned stay. Then management consented to change our room on Sat morning which turned into another fiasco. We got up Sat and the shower didn't work, no water! Between this and the room change totally ruined our plans for the day. It's not done yet, they have yet to credit the room charges for our first night stay. After email exchanges with the manager, I don't believe they ever intended to give us the correct room.
Roy
Stayed 3 nights in Feb 2025