2/10 Terrible
Verified traveller
Travelled with group
18 July 2025
Disliked: Staff & service
Disappointed and Won't Be Returning!
We've stayed here many times before and always had great experiences-until now.
This visit was a complete disappointment from the start.
Upon arrival, we were informed that pool hours had been reduced because of a previous guest's behavior. When I expressed my disappointment, the GM responded with,
"Well, we could just shut down the pool..." WOW. Not exactly the warm welcome we’re used to.
When we got to our room, it was clear that upkeep has seriously declined. The kitchen drawers were dirty, the sheets were stained, and there were peeling stickers in the bathtub that stuck to our feet. The shower head leaked, the bathroom window was broken, and there was no fan.
To top it off, on day 2 of our stay, we received a text from management informing us that we'd possibly be without water intermittently for the next two days due to plumbing work. We were given just 15 minutes' notice before the water was shut off, with instructions not to flush toilets, use any water, or pour anything down the drains. That one-hour window was extended, twice and now here we still are, plumbers left the site, manager has no idea & can’t give any answers, of when it will restored. We are 3 hours into no plumbing, unable to shower, brush teeth or use the toilet…
Overall, this has been a frustrating and uncomfortable stay, and unfortunately, we won't be coming back.
Verified traveller
Stayed 4 nights in Jul 2025
