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Best Western Plus The Charles Hotel

3.0 star property

Photo gallery for Best Western Plus The Charles Hotel

Lobby sitting area
Lobby sitting area
Lobby sitting area
Free daily buffet breakfast
Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View map
1425 South 5th Street, St. Charles, MO, 63301
  • Place, St Charles Convention Center
    ‪8 min walk‬
  • Place, Ameristar Casino St. Charles
    ‪11 min walk‬
  • Place, Historic Main Street
    ‪12 min walk‬
  • Airport, St. Louis, MO (STL-Lambert-St. Louis Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub (Bathtub )

Standard Room, 2 Queen Beds, Accessible, Bathtub (Bathtub )

Standard Room, 2 Queen Beds, Accessible, Bathtub (Bathtub )

7.0 out of 10
Good
(6 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub )

Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub )

Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub )

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(68 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(57 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Accessible-1 King, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2

View all photos for 1 King Bed, Non-Smoking, Microwave and Refrigerator, Wi-Fi

Premium bedding, pillow-top beds, in-room safe, desk

1 King Bed, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2

View all photos for 1 King Bed, Non-Smoking, Whirlpool, Microwave and Refrigerator, Wi-Fi

Premium bedding, pillow-top beds, in-room safe, desk

1 King Bed, Non-Smoking, Whirlpool, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, Upper Floor, Microwave and Refrigerator, 2 Bathrooms

  • Sleeps 2

Accessible-2 Queen, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 4

View all photos for 2 Queen Beds, Non-Smoking, Microwave and Refrigerator, Wi-Fi

Premium bedding, pillow-top beds, in-room safe, desk

2 Queen Beds, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 4

Suite-2 Queen Beds, Non-Smoking, Upper Floor, Microwave and Refrigerator, 2 Bathrooms

  • Sleeps 4

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About the area

St. Charles

At Best Western Plus The Charles Hotel you'll be within just a 15-minute stroll of Ameristar Casino St. Charles and St Charles Convention Center. Highlights at this hotel include a complimentary breakfast, an indoor swimming pool and free self-parking. .The restaurant, Dennys, serves American cuisine and is open for breakfast, lunch and dinner. Business travelers can take advantage of meeting rooms, conference space, and a business centre. Added amenities include free Wi-Fi in public areas, a gym and coffee/tea in a common area. There's also the convenience of free RV/bus/truck parking. .Near this 3-property class St. Charles hotel, you'll find Hollywood Casino Amphitheatre.

What's nearby

  • St Charles Convention Center - 8 min walk - 0.7 km
  • Ameristar Casino St. Charles - 11 min walk - 1.0 km
  • Historic Main Street - 12 min walk - 1.1 km
  • Lewis & Clark Boathouse and Nature Center - 16 min walk - 1.3 km
  • Lindenwood University - 2 min drive - 2.8 km

Getting around

  • Kirkwood Station - 23 min drive
  • Lambert-St. Louis International Airport (STL) - 12 min drive

Restaurants

  • ‪Star Club Lounge @ Ameristar Casino - ‬12 min walk
  • ‪Texas Roadhouse - ‬3 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪Cracker Barrel - ‬14 min walk
  • ‪Buffalo Wild Wings - ‬8 min walk

About this property

Best Western Plus The Charles Hotel

Best Western Plus The Charles Hotel offers its guests an indoor pool and a fitness centre. Public spaces have free WiFi. Business amenities include a business centre and meeting rooms. Free breakfast is available daily. Barbecue grills, a vending machine, and multilingual staff are also featured at the business-friendly Best Western Plus The Charles Hotel. Free self parking is available.

This 3-star St. Charles hotel is smoke free.

  • 133 guestrooms or units
  • 8 levels
  • Conference rooms
  • Buffet breakfast (free)
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • No smoking on site
Best Western Plus The Charles Hotel offers 133 accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

This St. Charles hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Restaurants on site

  • Dennys

Things to do

  • Games
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Firepit
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible van parking

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 25.00
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 10 February 2026 to 30 June 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night (maximum USD 125.00 per stay)
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night (maximum USD125.00 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

Property is also known as

Best Western Plus Charles
Best Western Plus Charles Hotel
Best Western Plus The Charles
Best Western Plus The Charles Hotel Hotel
Best Western Plus The Charles Hotel St. Charles
Best Western Plus The Charles Hotel Hotel St. Charles

Frequently asked questions

Is parking available at Best Western Plus The Charles Hotel?

Yep, Best Western Plus The Charles Hotel has a free self car park and free RV/bus/truck parking.

Does Best Western Plus The Charles Hotel have a pool?

Best Western Plus The Charles Hotel has an indoor pool.

Does Best Western Plus The Charles Hotel serve breakfast?

You bet, our travelers can't get enough of the free buffet brekkie here! Offered weekdays between 6:00 AM and 9:00 AM and on weekends from 7:00 AM to 10:00 AM, this is the perfect place to fuel up for a day full of adventure.

Is there a free airport shuttle available at Best Western Plus The Charles Hotel?

No, Best Western Plus The Charles Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Best Western Plus The Charles Hotel?

Yep, you can grab a meal at Best Western Plus The Charles Hotel's onsite restaurant that serves American cuisine.

What time are check-in & check-out at Best Western Plus The Charles Hotel?

Check-in begins at 3 PM. Check-out time is 11 AM.

Best Western Plus The Charles Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 459 out of 1000 reviews
Rating 8 - Good. 269 out of 1000 reviews
Rating 6 - Okay. 147 out of 1000 reviews
Rating 4 - Poor. 70 out of 1000 reviews
Rating 2 - Terrible. 55 out of 1000 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Maria

Liked: Cleanliness, staff & service
We have stayed here 3-4 times in the past 8 months. This is a no thrills basic level hotel. Every room we have stayed in has been well worn with signs of overuse (cracks in walls, old worn carpet, cracked tiles/basins in bathroom. We were told they were going to remodel but none of our rooms were at any time we were there. The last room had a microwave in a microwave stand but the plug did not reach the outlet. Have been given dirty or smelly room. The front desk did switch us out. The shower head is maybe 6’ high. At 5’7” had to bend to get under spray. Breakfast is ok. Many options but not real flavorful. It seems safe enough and is near stores. That is a plus.
Stayed 5 nights in Dec 2025

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities
Everything about this Hotel is always excellent
Stayed 9 nights in Dec 2025

2/10 Terrible

Austin

Travelled with family
Disliked: Property conditions & facilities
I arrived about 215 pm and went to check in and the clerk tried to charge me 25$ for being early by 45 minutes, she had a nasty attitude. When we finally got done with the reason we drove 200 miles we got checked in about 8 or so, went into the room and the bathroom had an awful stench like it had been used recently. The bed was terrible, hard and not comfortable at all. I've stayed at this location several times before and I promise I won't be back. I felt like they had something against me for some reason.
Stayed 1 night in Dec 2025

10/10 Excellent

Erica

Stayed 1 night in Dec 2025

8/10 Good

Erika

Liked: Cleanliness, amenities, property conditions & facilities
Clean and staff was nice.
Stayed 1 night in Oct 2025

10/10 Excellent

Becky

Business traveller
Liked: Cleanliness, property conditions & facilities
Clean room, great stay
Stayed 5 nights in Dec 2025

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good.
Stayed 1 night in Dec 2025

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was very pleasant and welcoming and the breakfast was delicious! The room was very clean and spacious.
Stayed 1 night in Dec 2025

10/10 Excellent

Carol Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was very clean and staff were very friendly and courteous
Stayed 2 nights in Dec 2025

10/10 Excellent

Chris

Stayed 1 night in Dec 2025

8/10 Good

Michael, Joelton

Business traveller
Liked: Cleanliness, property conditions & facilities
Nice room. No coffeemaker.
Stayed 1 night in Dec 2025

6/10 Okay

Jacob

Stayed 1 night in Dec 2025

10/10 Excellent

Ronald

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Dec 2025

8/10 Good

Jordan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room is decent for a night. The price is great and hotel staff is friendly.
Stayed 1 night in Dec 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities
The desk staff was great! Very friendly
Stayed 1 night in Nov 2025

2/10 Terrible

Mary

Liked: Cleanliness
Disliked: Staff & service
Yes
Stayed 1 night in Dec 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Easy accessible off I70
Stayed 1 night in Dec 2025

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room, pet friendly, wonderful location!
Stayed 1 night in Dec 2025

8/10 Good

Darrel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast eggs were the pre-cooked egg patties. Would recommend providing scrambled eggs.
Stayed 1 night in Dec 2025

10/10 Excellent

Tammie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Susan

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
It was perfect, and the staff were very helpful!
Stayed 1 night in Dec 2025

10/10 Excellent

Chin

Stayed 2 nights in Dec 2025

4/10 Poor

Levin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Didn't eat it.
Stayed 1 night in Nov 2025

10/10 Excellent

Erin

Stayed 1 night in Nov 2025

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good value
Stayed 1 night in Nov 2025