8/10 Good
Melissa S., Phoenix
12 Oct 2025
Liked: Cleanliness
View was incredible, location was perfect. Listing says bottom level, that made us think it was ground level, but it is not. The gym did not open until 9am and others stated that we would need a special key to enter anyway, so that was disappointing. The condo was great, the water heater didn't work and thar in itself was not a huge issue, since we assume that just happened. But the communication was rough. We had a busy schedule and i text at 7am saying that there was no hot water, got a reply at 8:06. Saying to check to see if we are out of hot water and check the breaker. I checked the breaker and it was fine. Then @8:25am they all for a picture of the water heater and wanted me to look at it and see if anything looked wrong. I texta picture and said no all is good except the date written on the water heater says it is 12 years old. They text back at 12:30pm saying thank you they are contraband maintenence. Then 5 minutes later they all of we had any faucets that had a hot and cold switch. I replied no and they said ok, we are trying to trouble shoot, I will let maintenence know. @12:40pm. At 2:15 they said they would have someone out there between 11am and 1pm the next day. When we got back at 2:15pm they were there replacing the hot water heater. It just felt like they should have just sent someone out and not waiting to schedule it until the afternoon. We had 48 hours with ice cold showers, and so much back and forth for my vacation.
Melissa S.
Stayed 4 nights in Oct 2025