Wyndham Hotels - accommodation in St. Andrews

Low score cause we booked this place 4 months ago for 3 nights and they gave us an handicap room which we didn’t request and the bed was logged against the wall requiring one to crawl off the bed. Requested a room change and it was denied by the manager due to being full which it wasn’t yet. They show a restaurant picture on the front of their ad. No such place exists and no sign of construction started in June. False advertising…The coffee machine looks sophisticated but anything you press results in black coffee only and no milk. Washer and dryer require filling out an app application with frustrating results. Fortunately the housekeeper came to our rescue…We ordered pizza delivery but because their address doesn’t have a number, we were given the house across the street and told they knew where to deliver it. Not correct. We eventually got our pizza in a different parking lot. Potentially a nice operation but needs leadership focused on customer service and not their convenience…

Very helpful and attentive staff.

Breakfast Magnificent Staff Brilliant