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"We really enjoyed the location and comfort of the Palace Suites with the highlight being the assistance and professionalism of the staff. To be able t ... " More

By a verified traveller on Tue 18 Jul 2017

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Hotel Description

Palace Suites Heritage Hotel puts you in the heart of Split, within steps of popular attractions like Split Riva and Diocletian's Palace. Highlights at this Mediterranean hotel include a restaurant and in-room free WiFi.

You can enjoy flat-screen TVs with satellite channels, and all 14 soundproofed rooms feature free bottled water, in-room massages, and safes. Premium linens welcome you to a good night's rest, and other nice touches include slippers and free toiletries. Additionally, refrigerators, minibars, and hair dryers are available.

This business-friendly hotel offers free WiFi in public areas, a business center, and concierge services. Added amenities include laundry facilities, express check-in, and dry cleaning/laundry services. Buffet breakfast is available daily between 7:30 AM and 10:30 AM. There's also self parking, along with the convenience of an airport shuttle.

Within a 15-minute walk of this 4-star Old Town hotel, attractions include Bacvice Beach and Port of Split.

Deluxe Double Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Suite, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Suite, City View (2 Floors)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Suite (2 Floors)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Palace Suites Heritage Hotel ratings based on 2 Verified Reviews

Review Summary
2.5 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Palace Suites Heritage Hotel

Everyone (1) Couples (1) Family (1)
1 out of 5
This property had an explosion the night before we arrived and no one from the suites or Wotif bothered notifying us. Not to mention we didn’t 2 hours trying to find alternate accomodation and Wotif have wiped their hands from trying to get our refund, we now have to try & get the refund directly from the suites with no assistance from Wotif!!!

Posted by on 30 Jul. 2019

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4 out of 5

Perfect Location

Pros: Location and staff
We really enjoyed the location and comfort of the Palace Suites with the highlight being the assistance and professionalism of the staff. To be able to access our room early was much appreciated.

Posted by , from Australia on 18 Jul. 2017

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Comment from Hotel Management

5 Aug. 2017 by Dora

Dear Mr. Craig and Ms. Gemma, Once again, we would like to thank you for staying at Palace Suites Heritage Hotel****. We sincerely hope you enjoyed both your holiday and time spent in our Hotel. Our friendly and professional staff is committed to making certain that your stay is memorable and satisfactory. Thank you,for taking a few minutes and letting us know about your experience and whether you would recommend us to your colleagues, friends and family. Our guests often tell us how helpful it is to read other people's reviews before their visit and we are always eager to hear what you liked and how we may improve. We truly appreciated the time you spent to leave us a review on Expedia. It help us a lot to improve, and to make your future stay even more enjoyable. We look forward to having you as our guests again when you visit Split! Yours sincerely, PALACE SUITES HERITAGE HOTEL**** Per: Dora Bašić

About the Palace Suites Heritage Hotel

Location Narodni Trg 13, Split, 21000

Property Features

There's a restaurant on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. An airport shuttle (available 24 hours), a cruise ship terminal shuttle, and a train station drop-off service are available for a fee. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Palace Suites Heritage Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Palace Suites Heritage Hotel was completed in May 2015. This 4-star Split hotel is smoke free.

  • 1 building
  • 14 guestrooms or units
  • 4 levels
  • Built in 1328
  • Dining venue
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Split Airport (SPU) (23.7 km / 14.7 mi)
  • Train station: Split Station (2.4 km / 1.5 mi)
  • Property shuttles: Airport shuttle, train station pick-up, cruise terminal shuttle, ferry terminal shuttle, and shopping center shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Palace Suites Heritage Hotel offers 14 accommodations with minibars and safes. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

  • Minibar
  • Flat-screen television
  • Satellite channels
  • Refrigerator
  • Luxury bedding
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 10:30 AM.

Palace Suites Heritage Hotel has a restaurant on site.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Sunday: 7:00 AM - 11:00 PM
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Sunday: 7:00 AM - 11:00 PM
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 30.00 per night.

Pet Policy

  • Pets and service animals are not allowed at Palace Suites Heritage Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Parking height restrictions apply
  • Service animals not allowed
  • Cash or credit card deposit required
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • gap period enforced between guest stays 24 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.99 per person, per night for adults; EUR 0.99 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between EUR 10 and EUR 20 for adults, EUR 5 and EUR 10 for children (approximately)
  • Airport shuttle fee: EUR 40.00 per vehicle (one way)
  • Self parking fee: EUR 25 per night
  • Rollaway bed fee: EUR 30.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palace Suites Hotel Split
  • Palace Suites Split
  • Palace Suites
  • Suites Heritage Hotel Split
  • Palace Suites Heritage Hotel Hotel
  • Palace Suites Heritage Hotel Split
  • Palace Suites Heritage Hotel Hotel Split

You should know

  • Palace Suites Heritage Hotel offers transfers from the cruise terminal and train station (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.