Hotels & Accommodation near Southeast Ruegen Biosphere Reserve

Wir hatten einen Kurztrip gebucht, es war alles bestens aber im Bad (Zimmer 317) müsste dringend die Duschlippe gewechselt werden

Room wasn’t ready until well after 6pm. If you allow late checkout on a Sunday then resource the cleaning schedule properly to allow the next guests to get in on time, OR DON’T OFFER A LATE CHECKOUT ON A SUNDAY - it’s really that simple! “Room not ready yet, come back at 4”, “room not ready yet, come back at 5 ‘if you’re lucky” WT actual ***k!? Then the cleaner took our dog bowl - why would you do that!? Messaged them twice to see if we could pick it up on the way back from our onward journey but they didn’t even have the decency to reply. Really good facility, but unfortunately it would appear that the management couldn’t run a bath, never mind a hotel. A real shame!

Impressed with the hotel’s professional staff who were consistently helpful. Two staff members - Ella at the front desk and Artigas in the restaurant provided exceptional service. Each went out of their way to make my stay pleasant. They both speak excellent English which helped since my German is limited. The breakfast buffet is excellent and I also enjoyed the pool and hot tub. The hotel is a bit dated but comfortable with good views of the Baltic.