4.2 out of 5

"I wasn’t expecting too much as it was a 1 night stop booked at last minute, however our cabin room was very clean and well kitted out in a semi-seclud ... " More

By a verified traveller on Mon 23 Jul 2018

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Hotel Description

A family-friendly stay in South West Rocks awaits you at BIG4 Sunshine Resort, South West Rocks. Within a 20-minute stroll, you'll find Arakoon National Park and South West Rocks Country Club. Highlights at this resort include 2 outdoor swimming pools, a free water park and a restaurant.

You can enjoy free WiFi, featured in all 32 rooms.

Enjoy the kids' club, outdoor tennis court, kids' swimming pool and waterslide. Additionally, you'll find free WiFi in public areas, a coffee shop/café and free supervised kids' activities. Cooked-to-order breakfast is available daily between 8 AM and 11 AM. There's also the convenience of free self parking.

With a stay at this 3.5-star South West Rocks resort, you'll be 2 km (1.2 mi) from Trial Bay Gaol.

Sunshine Tent

Bed Count 1 Queen Bed Maximum Occupancy 5 Max
AU$89 per night

Eucalypt Cottage Three

Bed Count 1 Queen Bed Maximum Occupancy 7 Max

Luxury Lagoon Retreat

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Kookaburra Villa

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Eucalypt Cottage Two

Bed Count 2 Queen Beds Maximum Occupancy 8 Max

Banksia Open Plan Studio

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

BIG4 Sunshine Resort, South West Rocks ratings based on 27 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for BIG4 Sunshine Resort, South West Rocks

Everyone (21) Couples (1) Family (7)
4 out of 5

Posted by on 10 Jul. 2019

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Comment from Hotel Management

17 Jul. 2019 by LucyC

Thank you! Glad you had a great stay with us

5 out of 5
Great friendly staff. Super kid friendly and heaps for them to do. Petting the wallaby outside the cabin was a huge bonus for the little ones. Would stay here again.

Posted by on 6 Jul. 2019

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Comment from Hotel Management

7 Jul. 2019 by Lucyc

Great review, so glad you had a fantastic stay and enjoyed our wildlife as much as our fabulous facilities! We look forward to welcoming you back again. Thank you for the 5 out of 5 review.

5 out of 5
Great facilities for the kids, friendly staff. Great fun Glamping

Posted by on 1 Jun. 2019

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Comment from Hotel Management

6 Jun. 2019 by Lucy

Great review! Thank you! So glad you loved our Sunshine Tents - all the fun of camping without the hassle.

5 out of 5

Posted by on 23 Apr. 2019

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Comment from Hotel Management

30 Apr. 2019 by Lucy C

Thanks for your 5 star review! We are glad you had a great time with us!

5 out of 5
loved the kangaroos roaming around the grounds in the afternoon!!

Posted by on 2 Apr. 2019

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Comment from Hotel Management

30 Apr. 2019 by Lucy C

It's so nice to have wildlife so close isnt it! They love it here, even when we are busy! Thank you for the 5 star review!

5 out of 5
Fun for the kids. Clean well maintained. Would return

Posted by on 10 Mar. 2019

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Comment from Hotel Management

12 Mar. 2019 by Lucy, Guest Relations

Thank you for your 5 out of 5 review, great news that the kids had fun, which surely meant you had a fantastic holiday too! We look forward to welcoming you back.

5 out of 5
Was an amazing caravan park with all the fascilities in the world! So good for both adults & especially children. Everything clean & in good condition. Will be back again.

Posted by on 5 Mar. 2019

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Comment from Hotel Management

12 Mar. 2019 by Lucy, Guest Relations

Thanks for your Amazing review - so glad you loved everything and had a great stay! We look forward to welcoming you back again.

3 out of 5
pool was murky and unclean.re : within 3 days all my children had ear infections. Also.be prepared to share park with the rest of the town re day passes. limited parking inside and outside.

Posted by on 19 Jan. 2019

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Comment from Hotel Management

13 Feb. 2019 by Lucy

Thank you for your feedback. The pool has a very sophisticated Cholrination system and is checked 3 times a day, and sometimes more in the peak period so I would be very surprised if the ear infection was from our pool Im sorry to hear that your children were unwell though. We do not allow day visitors in the School holidays as we are at capacity and every villa and site has a parking spot (some of the villas even have 2!) so I'm a little confused re your comment about the limited parking. Thanks again for your feedback.

4 out of 5
Was Awesome my only thought would be the other upstairs room no air and we tried to circulate from the main room but didn’t work apart from that great

Posted by on 17 Jan. 2019

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Comment from Hotel Management

17 Jan. 2019 by Lucy, Guest Relations

Thanks for your feedback - so glad you thought Sunshine Resort & the Luxury 2 story lodges were Awesome!! I will pass your feedback re the aircon to the maintenance team & we will see what we can do to address this issue. Thanks again, kind regards, Lucy

5 out of 5
Lots of things for kids to do and pool area was awesome

Posted by , from Newcastle Australia on 22 Nov. 2018

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Comment from Hotel Management

28 Nov. 2018 by Lucy, Guest Relations

Thank you for your 5 out of 5 review Luke! So glad you had an awesome family holiday with us & the kids were kept busy and had lots of fun! Thanks again

About the BIG4 Sunshine Resort, South West Rocks

Location 161 Phillip Drive, South West Rocks, NSW 2431

Renovations + Closures

The property will be renovating from 29 July 2019 until 31 August 2019 (completion date subject to change). The following areas are affected:

  • Swimming pool
  • Water park

Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Property Features

Along with a restaurant, there's a coffee shop/café on site. WiFi is free in public spaces. BIG4 Sunshine Resort, South West Rocks offers its guests a complimentary water park, 2 the outdoor swimming pools, an outdoor tennis court, and a waterslide. A kid's pool, a terrace, and tour or ticket assistance are also featured at the family-friendly BIG4 Sunshine Resort, South West Rocks. The resort can provide concierge services and wedding services. Self parking is free. Smoking is allowed in designated areas at this 3.5-star South West Rocks resort.

  • 32 guestrooms or units
  • Built in 2000
  • Dining venue
  • Coffee shop
  • Supervised kid's activities (free)
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Free water park access
  • Number of outdoor pools - 2
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Coffs Harbour, NSW (CFS) (103.6 km / 64.4 mi)
  • Parking: Free self parking

Room Amenities

BIG4 Sunshine Resort, South West Rocks offers 32 forms of accommodation. Guests can surf the web using complimentary wireless Internet access. Cots/infant beds (complimentary) are also available.

  • Electric kettle
  • Cribs (free)

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 8 AM to 11 AM.

BIG4 Sunshine Resort, South West Rocks has a restaurant on site.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 9 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 8 AM - 5 PM.
The check-in location differs from the property location. To check in, go to On site caretaker
If you are planning to arrive after 5 PM, please contact the property in advance using the information on the booking confirmation.

The front desk at this property is open daily from 8 AM - 5 PM.
The check-in location differs from the property location. To check in, guests will need to go to On site caretaker
Guests arriving after 5 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 10.0 per stay.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 8 and AUD 20 for adults, and AUD 5 and AUD 10 for children (approximately)
  • Late check-out fee: AUD 50 (subject to availability)
  • Rollaway bed fee: AUD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • BIG4 Sunshine Caravan Park
  • BIG4 Sunshine
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.