In no world is this a 5* hotel, far from it! The only 5* thing about it is the view from the terrace.
Staff has such bad attitude, ESPECIALLY the security at the parking. Except a few people, namely 2 guys at the beach and 1 gentleman and a girl at the lobby café. The rest were equally rude, hostile and unprofessional to say the least.
First Room was dirty, had hairs all over the place. Sink and bathtub were blocked. When informed, the guy changed my room, no apology whatsoever.
Second room was cleaner but extremely noisy on certain evenings as it’s next to a nightclub, so loud music until 3am+. When I communicated this to the receptionist, instead of apologizing or offering to change the room, she made the joke that the nightclub is making a good ambience for me.
Parking situation is horrible, always full! Not directly accessible from the hotel lifts. You have to walk out and take the stinky sewers smelling stairs. Not to mention the attitude of the guy at the entrance gate.
The breakfast service was a joke, I go in all tables are dirty, i ask the waiter to clear up the table for me, he clears the plates and leaves the coffee cups, the paper mat and all the crumbs on the table. He didn’t bring the cutlery until i fetched it myself. I go to get some juice, no glasses. I go to get a crepe, no plates. No name cards on dishes.
Other than that, furniture in the rooms was very old. And no food from outside is allowed which is ridiculous. Accor should tackle this asap!