8/10 Good
Susan
Travelled with group
11 Feb 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a beautiful setting!
Really lovely place to stay, out in the wilds. There are lots of activities arranged by the hotel (at a price!) so you really don't have to go anywhere else. The hotel is beautifully decorated inside with a permanent Christmas theme (maybe not in the summer months?) The kitchen and dining room staff were excellent - so friendly, efficient, cheerful and helpful. My one criticism is that the reception staff did not help us take our luggage to our cabin and gave us poor directions as to how to find it in the snow and the cold and with the sun almost down. We had to drag heavy sledges full of suitcases ourselves and weren't sure exactly where to go. Paying so much per night for our stay, I would have expected our bags to have been taken for us. Also, our cabins were almost the furthest away possible from the main hotel building and, as a slightly older guest with some health issues (I can't walk very quickly and have some breathing issues), I would have preferred to be a bit nearer. I shall know to ask for a cabin nearer to reception next time, though the hotel says they can't guarantee a particular cabin when requests are sent beforehand. On that, the pre-stay help was also very good. The activities coordinators answered my many questions very patiently. My final comment is the activities are expensive compared to other providers in the area, but the guys who lead them are exceptional, particularly Pablo and Sara on the snowmobile reindeer farm trip.
Susan
Stayed 4 nights in Jan 2024
