4.6 out of 5

"Very nice and modern hotel with great staff and a nice pool & gym. Would recommend this hotel to anyone looking for a pleasant stay whilst in Singapor ... " More

By a verified traveller on Sat 11 Aug 2018

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Hotel Description

A luxury stay in Singapore awaits you at Swissotel Merchant Court. Within steps you'll find popular attractions like Singapore River and Clarke Quay Central. Highlights at this hotel include 2 restaurants, a full-service spa, and an outdoor swimming pool.

All 476 rooms feature free WiFi, free wired Internet, and cable TV. Dining in is an option with 24-hour room service, and minibars provide refreshments. Pillow menus invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. Additionally, coffee/tea makers, free newspapers, and free bottled water are available.

A day of pampering at Pürovel Spa & Sport can include access to the sauna and steam room. The restaurant, Ellenborough Market Cafe, is open for breakfast, lunch, and dinner. Crossroads Bar is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the 24-hour fitness centre, spa tub, and sauna as well as access to aerobics classes. Business travelers can take advantage of conference space, a business centre, and limo/town car service. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute walk of this 4.5-star Downtown Singapore hotel include Clarke Quay Mall and Boat Quay.

Premier Twin Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
AU$231 per night

Executive Twin Room, 2 Single Beds, Business Lounge Access, Executive Level

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Room, 1 King Bed, Business Lounge Access, Executive Level

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Swiss Studio, 1 King Bed, Business Lounge Access, Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 King Bed, Balcony, Executive Level

Bed Count 1 King Bed Maximum Occupancy 3 Max

Swissotel Merchant Court ratings based on 84 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Swissotel Merchant Court

Everyone (53) Couples (25) Family (6)
4 out of 5
Located next to the river and access to the trains and buses. A stroll across the bridge to an area dedicated to restaurants of every description.

Posted by on 26 Feb. 2019

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Comment from Hotel Management

26 Feb. 2019 by General Manager

Dear Guest Thank you for taking the time to review our hotel. It is great to know that you liked our central location which offers easy access to trains and buses, as well as restaurants at Clarke Quay. We look forward to welcoming you back for business or leisure in the near future. Warm Regards, Rainer Tenius - General Manager

3 out of 5
The bed was rock hard, the room was clean and well maintained but, it is in need of a refurbishment.

Posted by on 24 Jan. 2019

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Comment from Hotel Management

27 Jan. 2019 by General Manager

Dear Guest Thank you for taking the time to review our hotel. While your overall experience was a satisfactory one, we regret to hear that some areas such as our bed and decor did not meet your expectations. We have conveyed your feedback to the relevant department who is working on improvements. We hope to have the opportunity to welcome you back for an improved experience in the near future. Warm Regards, Rainer Tenius - General Manager

3 out of 5
A functional if unwelcoming hotel. For the price paid I would be unlikely to stay there again

Posted by on 20 Jan. 2019

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Comment from Hotel Management

21 Jan. 2019 by General Manager

Dear Guest, Thank you for taking time to share your review. While we are glad to learn that you had an overall pleasant stay, we regret to learn that we did not meet your expectations in other areas. Please be assured that we will share this with our team to work on improvements. We hope for the opportunity to welcome you back with a better experience in the near future. Warm Regards, Rainer Tenius – General Manager

4 out of 5
The hotel was in a very convenient location - close to the train station and Clarke Quay which has lots of eating places. The most beneficial for me was a portable WIFI dongle that the hotel provided free of charge that I could bring around with me when I am out so I am always connected. Recommend :)

Posted by on 9 Jan. 2019

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Comment from Hotel Management

9 Jan. 2019 by Rainer Tenius

Thank you for your feedback, we are glad that you enjoyed your stay.

5 out of 5
Best Buffet Breakfast I have EVER had. Great location, however, it is in the middle of a busy tourism location, great for first timers to Singapore who want to be in the middle of it all. Great comfortable room with spacious bathroom - we upgraded our room. Excellent clean pool with limited children and a spa.

Posted by on 8 Jan. 2019

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Comment from Hotel Management

8 Jan. 2019 by General Manager

Dear Guest Thank you for your wonderful review. It is heartening to hear that your experience was a pleasant one and we are glad that our central location allowed you to experience the sights of Singapore. We are delighted that you liked our room and resort-style pool, as well as our award-winning Pürovel Spa and Sport. It would be a pleasure to welcome you back for another splendid experience soon. Warm Regards, Rainer Tenius - General Manager

5 out of 5
Excellent hotel located at Clarke Quay with MRT access adjacent. Great room (King Swiss Advantage) and magnificent buffet breakfast to suit all tastes. Secure, safe and very helpful staff

Posted by , from Sydney Australia on 8 Nov. 2018

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Comment from Hotel Management

8 Nov. 2018 by General Manager

Dear Bill Thank you for your excellent review. As we pride ourselves on delivering service with a heart and creating a memorable experience for our guests, your feedback is important to us. We are glad that you liked our room, buffet breakfast and helpful team members. It would be a pleasure to welcome you back for another amazing experience soon. Warm Regards, Rainer Tenius - General Manager

5 out of 5
Well positioned, clean, very helpful staff and excellent breakfast.

Posted by , from Sydney on 1 Nov. 2018

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Comment from Hotel Management

2 Nov. 2018 by General Manager

Dear John Thank you for your excellent review. We are truly humbled by your kind words about our location, overall cleanliness, helpful colleagues and wonderful breakfast. We look forward to delighting you once again. Warm Regards, Rainer Tenius - General Manager

4 out of 5
Great location. right next door to the great Jumbo Restaurant for chilli crab (queues start at 5.30pm) & heaps of other restaurants. Balcony room with great uninterrupted view of the waterfront & river. Only downside was a supposedly included breakfast for 2 as part of an arrangement with Singapore airlines was not provided as promised.

Posted by , from Melbourne on 8 Sep. 2018

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Comment from Hotel Management

14 Sep. 2018 by General Manager

Dear Des Thank you for sharing your experience with us. We are delighted that you had a pleasant stay with us and were pleased with the breathtaking view of the Singapore River. It is also great to hear that you liked our location which offers easy access to restaurants in the vicinity. We would like to share that breakfast is only applicable for reservations under Best Available rates. It would be a pleasure to welcome you back for another enjoyable experience soon. Warm Regards, Rainer Tenius - General Manager

4 out of 5

Very nice hotel, close to nearby Clarke Quay

Very nice and modern hotel with great staff and a nice pool & gym. Would recommend this hotel to anyone looking for a pleasant stay whilst in Singapore. The rooms also have a portable wifi device which you can take with you on your travels whilst staying in the swissotel, and $20 gets you unlimited data for a week. Gym is modern with machines free weights, hammer strength machine and cardio equipment.

Posted by , from Australia on 11 Aug. 2018

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Comment from Hotel Management

13 Aug. 2018 by General Manager

Dear K Thank you for your wonderful review. It is great to know that your stay was a splendid one and you liked our hotel, resort-style pool and 24-hour fitness centre. It is great to know that you found our portable WiFi hotspot powered by Nutshell useful. We would like to share that from 17 August 2018 onwards, guests staying with us will enjoy free unlimited data. We look forward to welcoming you back for another superb experience soon. Warm Regards, Rainer Tenius - General Manager

4 out of 5
A pleasant stay in a good central location. Easy access to transit system.

Posted by on 5 Aug. 2018

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Comment from Hotel Management

6 Aug. 2018 by General Manager

Dear Guest Thank you for taking the time to review our hotel. We are heartened by your positive review about our location which offers easy access to the MRT station and main attractions. It would be a pleasure to welcome you back for another lovely experience soon. Warm Regards, Rainer Tenius - General Manager

About the Swissotel Merchant Court

Location 20 Merchant Road, Singapore, 058281

Property Features

Swissotel Merchant Court offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. WiFi and wired Internet are free in public spaces. Business amenities include a business centre and a limo/town car service. A 24-hour fitness centre, a sauna, and multilingual staff are also featured at the luxury Swissotel Merchant Court. A round-trip airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. A complete renovation of Swissotel Merchant Court was completed in September 2016. This 4.5-star Singapore hotel is smoke free.

  • 476 guestrooms or units
  • 12 levels
  • 2 dining venues
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Concierge
  • Wedding services available
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Singapore (SIN-Changi) (21.2 km / 13.2 mi)
  • Metro station: Clarke Quay Station (0.2 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Swissotel Merchant Court offers 476 forms of air-conditioned accommodation with minibars and a safe. A pillow menu is available. Televisions come with cable channels and pay-per-view films. Bathrooms include a shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Cable channels
  • Films for purchase
  • Coffee maker
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Ellenborough Market Cafe – This restaurant serves breakfast, lunch and dinner. Open daily.

Blue Potato – Overlooking the pool, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

Crossroads Bar – This lobby lounge only serves light fare. Open daily.

24-hour room service is available.

Spa Services

  • Sauna in spa
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available upon request. Contact the property in advance to make arrangements. Fees may apply. Contact the property in advance to make arrangements.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for SGD 80.0 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Cash or credit card deposit required

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: SGD 100.00 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: SGD 42.40 for adults and SGD 21.20 for children (approximately)
  • Airport shuttle fee: SGD 123.05 per vehicle (one-way)
  • Rollaway bed fee: SGD 80.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Swissotel Merchant Court Hotel Singapore
  • Swissotel Merchant Court Hotel
  • Swissotel Merchant Court Singapore
  • Swissotel Merchant Court

You should know

  • Swissotel Merchant Court offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.