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Hotel Description

A family-friendly stay in the heart of Singapore awaits you at Somerset Bencoolen Singapore. Within a short 5-minute stroll, you'll find popular places like Orchard Road and Fort Canning Park. Highlights at this aparthotel include an outdoor swimming pool, and in-room kitchens and free WiFi.

You can enjoy an LCD TV with cable channels, and each apartment features a living room, a dining area and a DVD player. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a hob. A safe, a hairdryer and an iron/ironing board are also available. Limited housekeeping is available.

Enjoy the fitness centre and kids' swimming pool as well as access to a playground. Added amenities include free WiFi in public areas and laundry facilities. There's also self parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute walk of this 4-star Bencoolen aparthotel include Bugis Street Shopping District and Peranakan Museum.

Deluxe Room, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier Room, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premier Room, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier Room, 3 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 7 Max

Somerset Bencoolen Singapore ratings based on 39 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Somerset Bencoolen Singapore

Everyone (26) Couples (2) Family (11)
4 out of 5
The two bedroom apartments have only a king sized and queen bed configuration. We asked for two singles when we booked online, not realizing this. Teenage sons didn’t love sharing a bed, but other than that the apartment was great and we would stay here again

Posted by , from Sydney, AU on 23 Dec. 2018

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Comment from Hotel Management

27 Dec. 2018 by With Heartfelt Appreciation

Dear JW, Greetings from your friendly team at Somerset Bencoolen! Thank you for choosing our centrally located serviced residence and for letting us know your lovely family and you had an overall enjoyable stay with us. We sincerely apologise for any disappointment and discomfort caused to your sons by our bedding configuration in our 2-bedroom apartment. Regrettably, as you have kindly stated all of our 2-bedroom apartments have a king-sized bed in the master bedroom and a queen-bed in the second bedroom. We assure you our management firmly believes in being transparent with information on our service, facilities and products as this would allow our potential residents to decide on their reservations and these are usually stated on our website and other major travel agencies’ websites. We note you mentioned you asked for twin beds during your booking and we would highly recommend you approach your customer service agent at Wotif for clarifications as we assure you our Guest Service team members would have informed you of our inability to provide your family and you an apartment with twin beds if you had written to us, prior to making your reservation. Despite this slight detraction in your stay with us, it brings us much joy to know you shall be returning to stay with us again whenever your travels bring you back to our garden city. Thank you! If there is anything we may assist you with your future stays, please do not hesitate to let us know as we would be very happy to be of assistance to you. Thank you for giving us the great pleasure and privilege of hosting you. All of us earnestly look forward to welcoming you back and being of service to you again soon. Thank you for your valued support and trust. Kind regards, Cynthia Lim, Resident Relations Manager

4 out of 5
Staff lovely and helpful , good location breakfast ok building a bit run down

Posted by on 2 Oct. 2018

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Comment from Hotel Management

3 Oct. 2018 by With Heartfelt Appreciation

Dear Valued Guest, Greetings from your friendly team at Somerset Bencoolen! Thank you for choosing to stay at our centrally located serviced residence and for your candid feedback on your overall stay experience. All of us are heartened to learn you enjoyed your stay with us. We are truly appreciative of your valuable feedback on the physical shortfalls of this property and we are truly sorry for any disappointment and discomfort caused to you. We are happy to share our management is currently working on refurbishment plans with the relevant persons and these refurbishment works are expected to be carried out in the middle of next year. All of us are confident our residents will find much value added to their stay experience with us when these refurbishment works have been completed and are confident our residents will find their stays with us to be of even better value. We are very grateful for your heartwarming compliment for our service and we are indeed comforted to know our service compensated for the areas we lacked during your stay. Thank you for giving us the great pleasure to have been of service to you. All of us earnestly hope to welcome you back in the future. Do let know us if there is anything we may assist you with as we will be most happy to be of assistance to you. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

2 out of 5

Very tired.

Pros: Good position across the road from Bencoolen MRT and short walk to Bugis Junction and Orchard Road.
Went to first apartment allocated to us and the toilet was broken. Asked for another apartment and was changed over. Both apartments had rough,patched sections in the ceilings from previous water leaks. Shower curtain on bath was stained at bottom. After 3 nights we were eventually told when I requested help with the television that a guide to available channels was in the apartment. It was not. One was brought up only to find that available channels were for kids, news & documentaries - no movies. Was advised other channels can be made available but have to go through Corporate and can take 2 or 3 days to become available. 1st day room serviced only one bath towel was left for 2 people. Another night the towels were thin, old, smelly and stained. My daughter had to dry herself with a hand towel as she couldn't stand the smell of the bath towel. Only one double power point in kitchen, none in bathroom. Air conditioner in bedroom very noisy. I complained about surging noise and maintenance man was sent up to look at it. Still not fixed the next night so had to turn the air-conditioner off to get some sleep. Not good in Singapore heat.Living room air-conditioner not sufficient to adequately cool the whole apartment. Exhaust fan above bath filthy. Street number for property could not be located by the taxi driver when we arrived or florist making a delivery. Breakfast below average.

Posted by on 17 Aug. 2018

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Comment from Hotel Management

17 Aug. 2018 by With Sincere Apologies

Dear Cherie, Greetings! Thank you for choosing our serviced residence for your recent holiday in Singapore and for letting us know you enjoyed your stay with us. We truly appreciate your valuable and candid feedback regarding the condition of this centrally located property and we sincerely apologise for any disappointment caused to you. Kindly allow us to assure you our management is presently reviewing improvement plans for this property and shall be scheduling more maintenance works in our apartments in the meantime. We are truly sorry for the shortfalls in our housekeeping, laundry services and areas we lack. Please be assured we are taking your feedback seriously and shall be investigating so improvements can be sought immediately. All of us sincerely hope you will give us another chance to host you again as we truly wish to create a better stay experience for you. We have enjoyed being of service to you and we earnestly hope to welcome you back, perhaps after refurbishment works have been completed. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

5 out of 5

Ideal family hotel close to MRT

Pros: It's location, apartment which provides extra space for a family separate lounge and bedroom.
Good sized apartment hotel that is clean and comfortable located opposite the Bencoolen MRT. Somerset Bencoolen offered excellent facilities with a rooftop swimming pool, gym and outdoor breakfast area. The complimentary breakfast offred a good choice of food with fresh fruit, salad, pastries, toast, eggs and Asian food as well as juice and coffee/tea. It had everything we needed and we will stay at Somerset Bencoolen when we are next in Singapore. Our daughter really liked the apartment and pool. The staff were all welcoming and the fresh chilled water with slices of orange was a warm welcome after walking outside in the humidity.

Posted by , from Perth, Western Australia on 23 Jul. 2018

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Comment from Hotel Management

24 Jul. 2018 by Mubin

Dear Helen, Greetings from your friendly team at Somerset Bencoolen! Thank you for choosing our centrally located serviced residence and for your positive feedback. We are delighted your lovely family and you had a great time staying with us. All of us are truly thankful and inspired by your lovely compliment for our service. We sincerely hope you will now make our residence your choice lodging whenever your travels bring you back to our friendly shore. It has been our great pleasure to have been of service to you and all of us earnestly look forward to welcoming your lovely family and you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Mubin Omar Curator, Resident Experience

5 out of 5

Nice place, very accessible, staff are wonderful

We were given free breakfast for my son for the rest of our stay

Posted by , from Australia on 13 Jul. 2018

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Comment from Hotel Management

13 Jul. 2018 by With Heartfelt Appreciation

Dear Joel, Greetings from your friendly team at Somerset Bencoolen! Thank you for choosing our centrally located serviced residence and for your positive feedback. We are delighted your lovely family ad you had a great time staying with us. All of us are truly thankful and inspired by your lovely compliment for our service. We sincerely hope you will now make our residence your choice lodging whenever your travels bring you back to our friendly shore. It has been our great pleasure to have been of service to you and all of us earnestly look forward to welcoming your lovely family and you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

4 out of 5

3 day stopover

Pros: Location
Cons: Furniture a little tired. Stains on fabric. Mould on bath mat.
Location: Great location .
The apartment was close to everything. Good price for the location. Easy acces to the metro ,buses ,taxis. Loved Singapore so much to see. Next time would make sure the room had no cooking odours, so inspect first. Would stay there again, when next Singapore

Posted by on 1 Jul. 2018

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Comment from Hotel Management

3 Jul. 2018 by With Heartfelt Appreciation

Dear Valued Resident, Greetings! Your team at Somerset Bencoolen truly appreciates your valued support for our serviced residence and for your candid feedback on your stay experience with. All of us are indeed thrilled to learn you enjoyed your stay with us and have found our central location ideal. Please accept our sincere apologies for the disappointment and discomfort caused to you by the condition of this property. We are happy to share that we shall be carrying out some refurbishment works and we truly hope these works will be completed when you next stay with us. Despite this slight detraction in your stay, we are thrilled to learn you shall be returning to stay with us again and we earnestly look forward to welcoming you back. Thank you for giving us the great privilege and pleasure of being of service to you. Kind regards, Cynthia Lim, Resident Relations Manager

5 out of 5

Fantastic location. Welcoming, helpful staff.

Super clean older style building. All comforts thought of. Fantastic location near MRT, shops at Orchard Rd, restaurants, food court. Lovely breakfasts on courtyard. Rooftop pool is lovely. Just a really relaxed, friendly hotel. Thanks especially to Lee Jay (?) on reception but all staff friendly & helpful. Thanks!

Posted by , from Brisbane on 13 Apr. 2018

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Comment from Hotel Management

13 Apr. 2018 by With Heartfelt Appreciation

Dear Kathryn, Greetings from your friendly team at Somerset Bencoolen Singapore! Thank you for choosing our serviced residence for your holiday in Singapore and for your positive feedback. We are delighted you had enjoyed most aspects of your stay with us and had found our location ideal and convenient. It definitely brings us much joy and inspiration to learn you have been highly impressed with our service, especially with the service extended from our Guest service team member Lee Jay and we are truly gratefully for your kind compliment. Thank you! We truly appreciate your valuable and candid feedback on this property and are happy to share with you our management is working with the relevant persons on improvement plans. It has been our great pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

4 out of 5
Pros: Good value in a centrall location. MRT station straight across the road.
Cons: A movie channel on tv.
We enjoyed having an apartment. Great pool. Friendly staff. Efficient lifts.

Posted by on 12 Jan. 2018

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Comment from Hotel Management

18 Jan. 2018 by With Heartfelt Appreciation

Dear Valued Resident, Greetings from your team at Somerset Bencoolen! Thank you for choosing our centrally located serviced residence and for your positive feedback. All of us are indeed heartened to learn you have found our location ideal and convenient. It has been our great pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

4 out of 5

good location

Pros: Comfortable and all amenities provided
Cons: decor was dated but all very clean
Location: good location close to orchard rd
good location, close to orchard rd, bugis, museum and fort canning park. dated decor but great facilities including laundry, rooftop pool, gym, breakfast, handyphone and everything you would expect in a top hotel. Very clean and efficient, friendly and helpful staff. I was very comfortable and can't think of a negative thing to say

Posted by , from sydney australia on 20 Oct. 2017

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Comment from Hotel Management

24 Oct. 2017 by With Heartfelt Appreciation

Dear B, Greetings from your friendly team at Somerset Bencoolen! Thank you for choosing our centrally located serviced residence for your recent holiday in Singapore and for your positive feedback. We are delighted you had enjoyed most aspects of your stay with us and had especially like the spaciousness of our apartments. All of us are truly humbled and grateful for your lovely compliment for our service as it inspires us to always provide the highest level of service in our industry. We are happy to share that we shall be carrying out some refurbishment works in our apartments and we truly hope these works will be completed when you next stay with us. Thank you for giving us the great privilege and pleasure of being of service to you. We earnestly look forward to welcoming you back. W are at your service. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

4 out of 5

Large apartment style accomodation

A pleasant stay in a nice apartment for a good price. Hotel staff were friendly and helpful. Close to MRT and a few shopping centres. Would stay here again.

Posted by , from Melbourne on 15 Aug. 2017

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Comment from Hotel Management

17 Aug. 2017 by With Heartfelt Appreciation

Dear Tracy, Greetings from your friendly team at Somerset Bencoolen! Thank you for choosing our centrally located serviced residence and for your lovely assurance you shall be returning to stay with us again. All of us are thrilled to learn you had an enjoyable and comfortable stay with us and find our central location convenient and ideal. We have truly enjoyed being of service to you and all of us eagerly await to welcome you back and being of service to you again soon. Thank you for your valued trust and support. Kind regards, Cynthia Lim, Resident Relations Manager

About the Somerset Bencoolen Singapore

Location No 51 Bencoolen Street, Singapore, 189630

Renovations + Closures

This property is undergoing renovations from 13 August 2019 until 31 August 2020 (completion date subject to change).

During renovations, the aparthotel will make every effort to minimise noise and disturbance.

Property Features

Somerset Bencoolen Singapore offers its guests an outdoor pool, a fitness centre, and a kid's pool. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. A round-trip airport shuttle (available on request) is available for a fee. The family-friendly Somerset Bencoolen Singapore also features a garden, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Singapore aparthotel.

  • 107 guestrooms or units
  • 12 levels
  • Childcare (surcharge)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Garden
  • Newspapers for purchase
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Separate living room
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Separate dining area
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Singapore (SIN-Changi) (20.3 km / 12.6 mi)
  • Metro station: Bras Basah Station (0.3 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Somerset Bencoolen Singapore offers 107 forms of air-conditioned accommodation with DVD players and a safe. This accommodation offers separate living rooms and includes desks. Accommodation at this 4-star aparthotel has kitchens with fridges, hobs, microwaves and separate dining areas. Bathrooms include a bath and shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Housekeeping is provided on weekdays only.

  • In-room kitchen
  • Separate bedroom
  • Dining room
  • Living room
  • LCD television
  • Cable channels
  • DVD player
  • Fridge
  • Microwave
  • Hob
  • Kitchenware
  • Bathtub or shower
  • Rollaway beds (surcharge)
  • Housekeeping (weekdays only)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Hotel Policies

Check-in

  • Minimum check-in age is 21

Special check-in instructions:

The front desk is open daily from 7 AM - 11 PM.

Airport shuttle service is available on request from 7 AM to 11 PM. Fees may apply. Contact the property in advance to make arrangements.

The front desk at this property is open daily from 7 AM - 11 PM.

Airport shuttle service is offered on request from 7 AM to 11 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for SGD 53.5 per day.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • One child stays free
  • Debit cards not accepted
  • Union Pay
  • 24-hour check-in
  • Number of children who can stay for free – 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: SGD 85.60 per vehicle (one way)
  • Self-parking fee: SGD 7.49 per day
  • Rollaway bed fee: SGD 53.5 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bencoolen Somerset
  • Bencoolen Somerset Singapore
  • Singapore Somerset Bencoolen
  • Somerset Bencoolen
  • Somerset Bencoolen Apartment
  • Somerset Bencoolen Apartment Singapore
  • Somerset Bencoolen Singapore
  • Somerset Singapore
  • Somerset Singapore Bencoolen
  • Somerset Bencoolen Singapore Aparthotel
  • Somerset Bencoolen Aparthotel
  • Somerset Bencoolen Singapore Singapore
  • Somerset Bencoolen Singapore Aparthotel
  • Somerset Bencoolen Singapore Aparthotel Singapore

You should know

  • Somerset Bencoolen Singapore offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 7 AM to 11 PM
  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
url importing https://www.wotif.com/Singapore-Hotels-Somerset-Bencoolen-Singapore.h1080532-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.