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"Lack of staff resulted in bad service. Multiple times didn’t answer the phone and when they did and told us they would get back to us we then had to c
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A luxury stay in Singapore awaits you at Sofitel Singapore Sentosa Resort & Spa (SG Clean). You'll be 0.8 km (0.5 mi) from Palawan Beach and 2.1 km (1.3 mi) from Universal Studios Singapore. Highlights at this family-friendly resort include 4 restaurants, a full-service spa, and an outdoor swimming pool.
You can enjoy LED TVs with cable channels, and all 215 rooms feature free WiFi, in-room childcare, and separate bathtubs and showers. Minibars provide refreshments, and 24-hour room service is also available. Nice touches include rainfall showerheads, bathrobes, and slippers. Additionally, espresso makers, free newspapers, and free bottled water are available.
A day of pampering at SoSPA can include deep-tissue massages, body wraps, and body scrubs along with aromatherapy and hydrotherapy. The brasserie, Kwee Zeen, serves international cuisine and is open for breakfast, lunch, and dinner. LeBar is the resort's own bar, serving drinks along with light fare. Enjoy the health club, kids' club, outdoor tennis court, and Turkish bath/hammam. 3531 square feet (328 square meters) of event facilities include a conference center, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas, a spa tub, and a sauna. Buffet breakfast is available daily between 6:30 AM and 11 AM. There's also free self parking, along with the convenience of a free area shuttle.
Attractions within a 30-minute walk of this 5-star Singapore resort include S.E.A. Aquarium and Wings of Time.
Lack of staff resulted in bad service. Multiple times didn’t answer the phone and when they did and told us they would get back to us we then had to call back up to get the answer as they never called back. Room service was twice the time they communicated but never gave us a proactive update just waited for us to call and follow up. Room was nice but had a musky smell that was off putting especially given it was a suite. Overall average experience.
Posted by a verified traveller on 10 May 2021
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5 out of 5
Posted by a verified traveller on 16 Dec. 2019
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Comment from Hotel Management
20 Dec. 2019
by Piotr Kupiec
Bonjour Guest,
Tropical greetings from Sofitel Singapore Sentosa Resort and Spa!
First and foremost, thank you for selecting our resort as your holiday destination in Sentosa Island, Singapore.
It is always a great pleasure to read such a heartfelt review from guests who enjoyed their recent stay at our resort.
I am truly delighted to know that you were enjoying your stay with us and surely I will share your feedback to our team to motivate them even more.
Once again thank you very much for your review, and we do look forward to welcoming you back for another magnifique experience in our beautiful resort.
Sincerely yours,
Piotr Kupiec
General Manager
5 out of 5
Good facility, staff, pool areas and rooms. Highly recommended.
Posted by Don, from Auckland on 12 Sep. 2019
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Comment from Hotel Management
14 Sep. 2019
by Piotr Kupiec General Manager
Bonjour Don,
Tropical greetings from Sofitel Singapore Sentosa Resort and Spa!
First and foremost, thank you for selecting our resort as your holiday destination in Sentosa Island, Singapore.
It is always a great pleasure to read such a heartfelt review from guests who enjoyed their recent stay at our resort.
I am truly delighted to know that you were enjoying your stay with us and surely I will share your feedback to our team to motivate them even more.
Once again thank you very much for your review, and we do look forward to welcoming you back for another magnifique experience in our beautiful resort.
Sincerely yours,
Piotr Kupiec
General Manager
5 out of 5
Beautiful property. Delicious breakfast. Great staff and complimentary shuttle bus. Thanks
Posted by a verified traveller on 26 May 2019
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5 out of 5
This is my second stay at the Sofitel Sentosa and we loved every minute. Great staff and meals are varied and well priced
Posted by Nicole, from Launceston, au on 29 Apr. 2019
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5 out of 5
Beautiful resort with amazing facilities
We loved our stay here. The staff are friendly and accommodating. The rooms are well equipped and luxuriously decorated. The beds are comfortable. The pool is amazing. We enjoyed a beautiful buffet breakfast fit for a king, so many options and all delicious. Highly recommend this resort. Sentosa is a beautiful place and there is so much to do. We wish we could have stayed longer.
Posted by Karen, from Jerilderie on 5 Jan. 2018
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Comment from Hotel Management
27 Jan. 2018
by GM
Bonjour,
Thank you very much for you amazing review in regards of your recent stay in our beautiful resort!
We are thrilled to know that you had a great time while staying with us. I am very pleased as well to read that you enjoyed our enormous best and our breakfast selection.
We do look forward to welcome you back in the near future!
Warmest regards,
Piotr Kupiec
General Manager
1 out of 5
Beautiful hotel, great staff, don't go there
Pros:friendly stupid staff
Cons:....
Location:......
Hotel is beautiful. Facilities very nice. Staff are very friendly but.....so is the local backpackers in Gympie Queensland. They have NO.....I repeat...No single idea what they're doing. They're like badly programmed 3CPO's running wild!!!
€ 600 per night and everything but really EVERYTHING goes wrong. Gin Tonics in wineglasses. Wine in cocktail glasses. Forgotten luggage pickups. Forgotten minibar refills, broken hotel-phone so you use your European phone to call reception. Chinese non-english speaking staff checking the minibar, lack of sufficient soaps, bathing tools, main restaurant undercooks the fish and lobster so badly the sway cats don't eat it (true story!!!). Never heard so many "Sorry sirs" in my life. It's a joke. Do NOT I repeat do NOT go there. There are so many good resorts and hotels in Singapore. This ne is not worth your effort. End of! Management must resign immediately because the staff is well-willing but has no leadership. SOFITEL....come on! The Holiday Inn in Downtown Caracas is better organised!
Posted by Roland, from Monaco on 28 Jun. 2017
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Comment from Hotel Management
5 Jul. 2017
by General Manager
Bonjour! Thank you for taking your time to share your feedback. I would like to apologise for the lapse and any inconvenience caused. We take your feedback seriously thus; I have shared it to all as it serves as a learning point for us to continuously improve the quality of our services as well as take the necessary preventive measures. I understand your disappointments for the level of service that was not up to your expectation. However, I am sad and find it quite uncalled for to comment something close to my heart - our Ambassadors as ‘friendly stupid staff’ and the resignation of the management. I had my full trust in my team whom relentlessly trying their best to maintain the Hotel’s standards and most importantly, our guests’ experience. With all being said, I am optimistic and hopeful that we can still have the opportunity to better serve you again and in turn changed this isolated incident to a magnifique one. Best regards, Piotr Kupiec (General Manager)
5 out of 5
heaven
Pros:whatts not to like
Location:close to all activities on Sentosa and the shuttle helped us get to Vivo Mall
the most comfortable bed awaited us with gorgeous surroundings lovely shower/bathroom quality fittings and the grounds impeccable, we loved every minute of it
Posted by jacqui, from new zealand on 10 May 2016
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Comment from Hotel Management
11 May 2016
by Hotel Manager
Bonjour and thank you so much for your review. I am thorough delighted and excited to see you back again! With very best regards, Frederik Deman (Hotel Manager)
4 out of 5
nice staff very accommodating
Had minor issues with air con not cooling in first few nights but staff were very helpful and set it right. Particularly Jennifer the chef in Pavillion was second to none. Overall great stay and good staff
Posted by svet, from perth wa on 30 Aug. 2015
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Comment from Hotel Management
7 Sep. 2015
by Hotel Manager
Bonjour! Thank you for your review. It is always a pleasure to receive positive feedback. I will definitely share it with our Ambassador - Jennifer. Have a Magnifique day ahead! With very best regards, Frederik Deman.
3 out of 5
Not advised the hotel was under renovation.
Pros:The grounds are lovely with lots of frangipani trees and palms with an overall tropical feeling. There was a well equiped gym.
Cons:The hotel should have made a real effort to offer some sort of compensation for the lack of facilities and inconvenience during its renovations.
Location:Hotel shuttle into the main shopping centres was free. Shopping very good.
We arrived to find the hotel under renovation, which might have been ok if we had been advised of this and so received a corresponding discount! The main pool and dining area were closed along with the main entrance lobby. There were workmen all over the place and the sounds of building construction all day long! The one pool that was open for guests was a 5 minute walk away at the Spa centre across the road. No attempt was made by the staff to compensate for the inconveniences or lack of facilities...not even a complimentary drink! The Cliff Restaurant which usually has a Michelin star chef was also closed. The Terrace restaurant at the spa centre next to the open pool was fabulous with the manager there making a genuine effort to make us welcome. She was great, professional and personable. Our room was supposed to have a " Garden View" but in fact looked out onto the main arrivals car park!
Posted by Marcus, from Western Australia on 30 Jul. 2015
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Comment from Hotel Management
25 Aug. 2015
by Hotel Manager
Bonjour! On behalf of the Hotel, thank you for taking your time to share your review regarding your stay at The Singapore Resort & Spa Sentosa, Managed By Accor.
Just to let you know that we have prior updated in our website, all third parties distribution channels (since late last year) and our reservations’ confirmation letter about our renovation works and this may unfortunately have been inadvertently missed out. Even when the renovation works which are currently on-going, we are cautiously working to keep disruptions to a minimal. We also provide alternative facilities in replacement to areas that are temporarily affected.
Thank you again for sharing. I am optimistic that despite some of the unfortunate shortfall, with your kind generosity that I can look forward to better serve you again once we are Sofitel Singapore Sentosa Resort & Spa by end of the year. Have a Magnifique day ahead! With very best regards, Frederik Deman.
About the Sofitel Singapore Sentosa Resort & Spa (SG Clean)
Sofitel Singapore Sentosa Resort & Spa (SG Clean) offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this resort measures 3531 square feet (328 square meters) and includes a conference center. A health club, a spa tub, and a sauna are also featured at the luxury Sofitel Singapore Sentosa Resort & Spa (SG Clean). Self parking is free. This 5-star Singapore resort is smoke free.
215 guestrooms or units
5 levels
4 dining venues
3531 sq ft of conference space
328 sq m of conference space
Bar or lounge
Coffee shop
Deli
Kid's club (surcharge)
Childcare (surcharge)
Cabanas by the pool (free)
Poolside lounge chairs
Umbrellas for the pool
Conference center
Business facilities
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Library
Terrace
Garden
Outdoor picnic space
Newspapers in lobby (free)
Bellhop
Elevator
No smoking on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Airport: Changi Airport (SIN) (27.6 km / 17.1 mi)
Property shuttles: Free area shuttle, beach shuttle, and shopping center shuttle
Parking: Free self parking
Room Amenities
Sofitel Singapore Sentosa Resort & Spa (SG Clean) offers 215 accommodations with minibars and espresso makers. 42-inch LED televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Singapore resort provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.
Minibar
In-room dining (24 hours)
LED television
Cable channels
Movies for purchase
Espresso maker
Electric kettle
Separate shower and tub
Rainfall showerhead
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Nightly turndown service
Newspapers (free)
Childcare in room (surcharge)
Hair dryer
Safe
Bathrobes
Slippers
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11 AM.
Kwee Zeen - Overlooking the pool and garden, this brasserie specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required.
LeBar - Overlooking the pool and garden, this bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Reservations are required. Open daily.
The Garden - Overlooking the garden, this bistro specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
The Cliff - Overlooking the ocean and garden, this restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Late night fare is available from 24-hour room service.
Spa Services
Body treatments
Facial treatments
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Thalassotherapy treatments
Hydrotherapy treatments
Mud bath in spa
Sauna in spa
Spa tub in spa
Massages
Minimum age to access spa is 18
Hot stone massage
Deep tissue massage
Swedish massage
Prenatal massage
Steam room in spa
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child stays free when using existing bedding.
Rollaway/extra beds are available for SGD 120.0 per night.
Free cribs (infant beds)!
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of SG Clean (Singapore) and ALLSAFE (Accor Hotels).
Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently asked questions
Sofitel Singapore Sentosa Resort & Spa (SG Clean) offers free cancellation on select room rates. Check out the cancellation policy for more info.
Sofitel Singapore Sentosa Resort & Spa (SG Clean) uses enhanced cleaning measures, ensures social distancing, and gives staff personal protective equipment.
Yep, Sofitel Singapore Sentosa Resort & Spa (SG Clean) has a free self car park.
Yep, Sofitel Singapore Sentosa Resort & Spa (SG Clean) is a short 10-minute walk from Palawan Beach.
Yep, SoSPA is available for guests. It has a spa tub, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.
Sofitel Singapore Sentosa Resort & Spa (SG Clean) has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The swimming pool will be unavailable from July 28 2021 to August 18 2021 (dates subject to change).
Sofitel Singapore Sentosa Resort & Spa (SG Clean) features a full-service spa, a health club and an outdoor pool. All guestrooms come with 24-hour room service and espresso makers.
A hot tub and ocean-view dining, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Sofitel Singapore Sentosa Resort & Spa (SG Clean).
You bet! With amenities like a kids' club and babysitting services, as well as babysitting and free cots/infant beds in the guestrooms, it's no surprise Sofitel Singapore Sentosa Resort & Spa (SG Clean) is a hit with families.
Yeah, buffet breakfast is available daily between 6:30 AM and 11 AM.
No, Sofitel Singapore Sentosa Resort & Spa (SG Clean) does not offer an airport shuttle service.
Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?
Check-in begins at 3 PM. Check-out time is noon.
No, pets are not allowed.
There is a golf course next to Sofitel Singapore Sentosa Resort & Spa (SG Clean).
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
