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Sofitel Singapore Sentosa Resort & Spa

5.0 star property
Luxury resort with 2 restaurants and bars/lounges

Photo gallery for Sofitel Singapore Sentosa Resort & Spa

Exterior
Lobby
2 bars/lounges, cocktail bar
2 restaurants, breakfast, lunch, dinner served; international cuisine
2 bars/lounges, cocktail bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Pet-friendly
  • Breakfast available
  • Parking included
The current price is AU$474
includes taxes & fees
19 June - 20 June

Explore the area

Map
2 Bukit Manis Road, Sentosa Island, Singapore, 099891
  • Universal Studios Singapore
    ‪4 min drive‬
  • VivoCity
    ‪4 min drive‬
  • Marina Bay Sands Casino
    ‪10 min drive‬
  • Singapore (SIN-Changi)
    ‪29 min drive‬

Room options

View all photos for Luxury Room, 2 Single Beds, Garden View

Luxury Room, 2 Single Beds, Garden View

Luxury Room, 2 Single Beds, Garden View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Renovated in 2015
Pillow-top bed
Blackout curtains
Separate bedroom
  • 36 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Room, Multiple Beds (Luxury)

1 bedroom, pillow-top beds, minibar, in-room safe

Family Room, Multiple Beds (Luxury)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow-top bed
Blackout curtains
Separate bedroom
Premium bedding
  • 72 sq m
  • Sleeps 6
  • 1 King Bed and 1 Single Bed

View all photos for Junior Suite, 1 King Bed (Open Concept)

Junior Suite, 1 King Bed (Open Concept)

Junior Suite, 1 King Bed (Open Concept)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Renovated in 2015
Separate bedroom
Blackout curtains
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Bedrooms, Private Pool (Du Jardin)

Villa, 2 Bedrooms, Private Pool (Du Jardin)

Villa, 2 Bedrooms, Private Pool (Du Jardin)

Highlights

Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Smart TV
Renovated in 2015
Separate bedroom
  • 300 sq m
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for Suite, 1 Bedroom (Prestige)

Suite, 1 Bedroom (Prestige)

Suite, 1 Bedroom (Prestige)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Renovated in 2012
Separate bedroom
Blackout curtains
Premium bedding
  • 64 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 2 Single Beds

1 bedroom, pillow-top beds, minibar, in-room safe

Luxury Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Renovated in 2015
Pillow-top bed
Blackout curtains
Separate bedroom
  • 36 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Suite, 1 Bedroom (Prestige)

1 bedroom, pillow-top beds, minibar, in-room safe

Family Suite, 1 Bedroom (Prestige)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Renovated in 2015
Separate bedroom
Sofa bed - double
Blackout curtains
  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, 1 King Bed, Garden View

Luxury Room, 1 King Bed, Garden View

Luxury Room, 1 King Bed, Garden View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Renovated in 2015
Pillow-top bed
Blackout curtains
Separate bedroom
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed

1 bedroom, pillow-top beds, minibar, in-room safe

Luxury Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Renovated in 2015
Pillow-top bed
Blackout curtains
Separate bedroom
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow-top bed
Separate bedroom
Blackout curtains
Designer toiletries
  • Sleeps 4
  • 1 King Bed

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About the area

Singapore

A luxury stay in Singapore awaits you at Sofitel Singapore Sentosa Resort & Spa. Within a 5-minute stroll you'll find Tanjong Beach and Universal Studios Singapore within a 30-minute walk. Highlights at this eco-friendly resort include 2 restaurants, 2 bars/lounges and an outdoor swimming pool. .The brasserie, Kwee Zeen, serves international cuisine and is open for breakfast, brunch, lunch and dinner. LeBar is the resort's own cocktail bar, serving drinks along with light fare. Enjoy the free pool cabanas, pool loungers and lifeguards on site as well as access to free bike hire. 13993 square feet (1300 square metres) of event facilities include 12 meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Other amenities include free Wi-Fi in public areas and laundry facilities. Each morning buffet breakfast is served between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free self parking, along with the convenience of a free beach shuttle. .Sights within a 10-minute drive of this 5-property class Sentosa Island resort include VivoCity and Raffles Place.
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What's nearby

  • Universal Studios Singapore - 4 min drive - 2.3 km
  • VivoCity - 4 min drive - 3.0 km
  • Gardens by the Bay - 9 min drive - 7.5 km
  • Marina Bay Sands Casino - 10 min drive - 8.2 km
  • Orchard Road - 10 min drive - 8.6 km

Getting around

  • Imbiah Station - 4 min drive
  • JB Sentral - 32 min drive
  • Changi Airport (SIN) - 29 min drive

Restaurants

  • ‪Tanjong Beach - ‬17 min walk
  • ‪Tanjong Beach Club - ‬16 min walk
  • ‪The Golfer's Terrace - ‬2 min walk
  • ‪Foc Sentosa - ‬10 min walk
  • ‪Kwee Zeen - ‬15 min walk

About this property

Sofitel Singapore Sentosa Resort & Spa

Luxury resort with 2 restaurants and bars/lounges
Sofitel Singapore Sentosa Resort & Spa offers its guests an outdoor pool and complimentary bicycles. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A business centre, 12 meeting rooms, and limo/town car service are available. Event space at this resort measures 13993 square feet (1300 square metres) and includes a conference centre. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Sofitel Singapore Sentosa Resort & Spa. A beach shuttle, A train station pick-up shuttle and A train station drop-off shuttle are free. Self parking is free.

Smoking is allowed in designated areas at this 5-star Singapore resort.

  • 215 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 13993 sq ft of conference space
  • 1300 sq. m of conference space
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
Sofitel Singapore Sentosa Resort & Spa offers 215 accommodations with minibars and espresso makers. Beds feature pillowtop mattresses. 47-inch Smart televisions come with cable channels. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Singapore resort provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and a hairdryer. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, Italian, Malay

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 11:00 PM to 7:00 AM on request
  • Free train station pick-up shuttle from 9:00 AM to 11:30 PM
  • Train station shuttle at scheduled times
  • Free beach shuttle
  • Free train station drop-off
  • Limo/town car service
  • Free uncovered self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: SGD 46 for adults and SGD 23 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar

Restaurants on site

  • Kwee Zeen
  • LeBar
  • Maduro
  • The Cliff

Things to do

  • 18-hole adjacent golf course
  • Evening entertainment
  • Free bicycle rentals
  • Outdoor pool

Family friendly

  • Free cot
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (13,993 square foot of space)

Outdoors

  • Free pool cabanas
  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lift (150 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Roll-in shower (150 centimetre wide)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 47-inch smart TV with cable channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Late-night room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests must contact the property at least 7-days in advance of arrival to book golf tee times.

Access methods

Staffed front desk

Pets

  • Pets: SGD 120 per pet, per night
  • Only dogs and cats are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for SGD 120.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately SGD 46 for adults and from SGD 23 for children
  • Airport shuttle fee: SGD 216 per vehicle (one-way, maximum occupancy 3)
  • Pet fee: SGD 120 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: SGD 120.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, JCB International and Union Pay. Cash is not accepted. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

The Sentosa Resort And Spa
Sofitel Sentosa Resort
Sofitel Singapore Sentosa
Sofitel Sentosa
Sofitel Singapore Sentosa Resort
The Sentosa Resort Spa
Sofitel Singapore Sentosa Resort Spa

Frequently asked questions

What is the cancellation policy at Sofitel Singapore Sentosa Resort & Spa?

Sofitel Singapore Sentosa Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sofitel Singapore Sentosa Resort & Spa?

As of 18 June 2025, prices found for a 1-night stay for 2 adults at Sofitel Singapore Sentosa Resort & Spa on 19 June 2025 start from AU$474.06, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sofitel Singapore Sentosa Resort & Spa?

Yep, Sofitel Singapore Sentosa Resort & Spa has a free self car park.

Are there any beaches close to Sofitel Singapore Sentosa Resort & Spa?

Yep, Sofitel Singapore Sentosa Resort & Spa is a short 10-minute walk from Palawan Beach.

Does Sofitel Singapore Sentosa Resort & Spa have a pool?

Sofitel Singapore Sentosa Resort & Spa has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Sofitel Singapore Sentosa Resort & Spa?

Sofitel Singapore Sentosa Resort & Spa features an outdoor pool, free pool cabanas and 2 restaurants. All guestrooms come with pillowtop beds, late-night room service and espresso makers.

What makes Sofitel Singapore Sentosa Resort & Spa a romantic place to stay?

Ocean-view dining and romance packages, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Sofitel Singapore Sentosa Resort & Spa.

Is Sofitel Singapore Sentosa Resort & Spa family-friendly?

You bet! With amenities such as laundry facilities and free bike rentals, as well as free infant beds in the guestrooms, it's no surprise that Sofitel Singapore Sentosa Resort & Spa is a hit with families.

Does Sofitel Singapore Sentosa Resort & Spa serve breakfast?

Yeah, buffet breakfast is available daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Sofitel Singapore Sentosa Resort & Spa?

No, but there's an airport shuttle that runs from 11:00 PM - 7:00 AM on request for a fee.

Is there a bar or restaurant at Sofitel Singapore Sentosa Resort & Spa?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sofitel Singapore Sentosa Resort & Spa?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Sofitel Singapore Sentosa Resort & Spa?

Cats and dogs are welcome at Sofitel Singapore Sentosa Resort & Spa, with food and water bowls on offer.

Is there a golf course on site at Sofitel Singapore Sentosa Resort & Spa?

There is a golf course next to Sofitel Singapore Sentosa Resort & Spa.

Sofitel Singapore Sentosa Resort & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 472 out of 1000 reviews
Rating 8 - Good. 311 out of 1000 reviews
Rating 6 - Okay. 125 out of 1000 reviews
Rating 4 - Poor. 51 out of 1000 reviews
Rating 2 - Terrible. 41 out of 1000 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Karen

Travelled with family
Staff could have been more informative on restaurants and transport at bottom of pool area that we found out about after we got home. Information in general. Strong chlorine smell and pool area needs work.. our last day we planned to spend by the pool but chose not to after seeing it. Rooms were lovely. Maybe you could display information on tv on how to get to places around Santosa.
Stayed 3 nights in Apr 2025

2/10 Terrible

Harald

Stayed 1 night in Feb 2025

8/10 Good

Bo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Virkelig godt, men lidt skuffet.

Alt i alt et rigtigt fint ophold på et meget lækkert hotel. Særligt service niveauet hos medarbejderne er helt ekstremt højt og tilpasset perfekt…MEN…når man gerne vil være hotel med 5 stjerner og tage en høj pris, så skal incheck ikke tage så frygtelig lang tid, ligesom el-kedel skal virke, toilettet skal ikke løbe fordi knapperne sidder fast og småting som beholderne med shampoo/body-lotion skal være fyldt. Ved godt det er småting, men det er for dyrt til at sådanne ting ikke er i orden. Men som sagt var det overordnede indtryk rigtigt godt..
Stayed 3 nights in Feb 2025

10/10 Excellent

aileen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in beautiful location. Very quiet only a B bus ride from all attractions and Sofitel bus takes you to Harbour city Only down side was they over cook the bacon Definitely come back too Sofitel
Stayed 5 nights in Feb 2025

8/10 Good

carlos

Stayed 2 nights in Feb 2025

8/10 Good

Faheem

Travelled with family
Liked: Staff & service, room comfort
Stayed 6 nights in Feb 2025

6/10 Okay

Wensheng, Leonard

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed in Room 170. 1. Front reception staff very overworked. Two to three staff, management needs to increase headcount especially on PH and eve of PH, they are unable to deliver the hospitality service that Sofitel stands for. Management can clearly do more and better. Also, front desk gentleman should understand that when I decided to speak with you in English i/o Mandarin, you should catch the drift and not continue to speak in the language that you are comfortable with. Can definitely do better. 2. Room clearly very worn. Mattress exceptionally soft and very used and worn, didn't like it. Bathroom occasionally had sewage Smell. Bathtub had water leaking out, not sure where it had come from but thankfully we didnt use it. WC had no water bidet, very very backwards. Inexpensive yet they don't have it. The mosaic tiles in the shower area had dislodged from the floor. Another example of poor maintenance. The dolphin that was glued against the glass panel poorly done with the dry glue residue on the glass and no one bothers to fix it. Very unsightly and unsanitary. It is still sticky, wonder what is housekeeping and the team doing. The telephone to call room service is not wiped properly as there is saliva smell from the last user. Honestly, these are basic things that can be fixed easily but the management not doing anything shows this is cashcow. Paying almost $600plus for this, nah, definitely not worth it. hospitality lacking. Room very very worn. HardandSoftware fail.
Stayed 1 night in Jan 2025

10/10 Excellent

Kristine Alexie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Away from all the bustle. It is quiet. Quite far from the sentosa. Good thing there’s a bus but you need to walk a bit from the drop off area gping to the hotel.
Stayed 2 nights in Oct 2024

8/10 Good

ka wun

Travelled with family and small children
Liked: Property conditions & facilities
酒店佈置令人舒服
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Samarth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property located walking distance from the beach. Very peaceful, large spacious and well done up rooms. Room service is kind of slow but the size of the resort justifies for the delay.. checkin and checkout can be a little wait as they have only two desks helping the guests and sorting their share of issues. I would definitely choose the same property during my next stay.
Stayed 2 nights in Dec 2024

8/10 Good

Subhrojyoti

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Soh Teng

Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Run down, has potential

This used to be a luxury hotel but then became run down. Sophie tell has bought it but has not yet completed the luxury overhaul it needs. It has a lot of potential but definitely needs a facelift and service improvements.
Stayed 2 nights in Sep 2024

6/10 Okay

Ashleigh

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2024

6/10 Okay

Hyder

Staff can be more welcoming & lively.
Stayed 3 nights in Oct 2024

10/10 Excellent

Han, Newport Coast

Stayed 2 nights in Sep 2024

8/10 Good

Philip

Liked: Cleanliness
Stayed 5 nights in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and so helpful, and our room clean was such high quality every day - thank you! Would love to see some close by options for cheaper meals or snacks.
Stayed 6 nights in Sep 2024

10/10 Excellent

Taw Ai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at concierge were excellent. They gave my immobile mum & myself a quick hotel tour in the buggy. We were very grateful.
Stayed 1 night in Oct 2024

2/10 Terrible

Malcolm

Stayed 2 nights in Sep 2024

8/10 Good

Tan Ting

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with great attention to service
Stayed 3 nights in Jul 2024