"Lack of staff resulted in bad service. Multiple times didn’t answer the phone and when they did and told us they would get back to us we then had to c ... " More
A day of pampering can include deep-tissue massages, body wraps, and body scrubs along with access to the mud bath and spa tub. The brasserie, Kwee Zeen, serves international cuisine and is open for breakfast, lunch, and dinner. LeBar is the resort's own bar, serving drinks along with light fare. Enjoy the free kids' club, gym, spa tub, and sauna. 13993 square feet (1300 square meters) of event facilities include meeting rooms and a conference center, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Buffet breakfast is available daily between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities such as food and water bowls. There's also free self parking, along with the convenience of a free beach shuttle.
Places within a 15-minute drive of this 5-star Sentosa Island resort include Raffles Place and Marina Bay Sands Casino.
20 Dec. 2019 by Piotr Kupiec
Bonjour Guest, Tropical greetings from Sofitel Singapore Sentosa Resort and Spa! First and foremost, thank you for selecting our resort as your holiday destination in Sentosa Island, Singapore. It is always a great pleasure to read such a heartfelt review from guests who enjoyed their recent stay at our resort. I am truly delighted to know that you were enjoying your stay with us and surely I will share your feedback to our team to motivate them even more. Once again thank you very much for your review, and we do look forward to welcoming you back for another magnifique experience in our beautiful resort. Sincerely yours, Piotr Kupiec General Manager
14 Sep. 2019 by Piotr Kupiec General Manager
Bonjour Don, Tropical greetings from Sofitel Singapore Sentosa Resort and Spa! First and foremost, thank you for selecting our resort as your holiday destination in Sentosa Island, Singapore. It is always a great pleasure to read such a heartfelt review from guests who enjoyed their recent stay at our resort. I am truly delighted to know that you were enjoying your stay with us and surely I will share your feedback to our team to motivate them even more. Once again thank you very much for your review, and we do look forward to welcoming you back for another magnifique experience in our beautiful resort. Sincerely yours, Piotr Kupiec General Manager
27 Jan. 2018 by GM
Bonjour, Thank you very much for you amazing review in regards of your recent stay in our beautiful resort! We are thrilled to know that you had a great time while staying with us. I am very pleased as well to read that you enjoyed our enormous best and our breakfast selection. We do look forward to welcome you back in the near future! Warmest regards, Piotr Kupiec General Manager
5 Jul. 2017 by General Manager
Bonjour! Thank you for taking your time to share your feedback. I would like to apologise for the lapse and any inconvenience caused. We take your feedback seriously thus; I have shared it to all as it serves as a learning point for us to continuously improve the quality of our services as well as take the necessary preventive measures. I understand your disappointments for the level of service that was not up to your expectation. However, I am sad and find it quite uncalled for to comment something close to my heart - our Ambassadors as ‘friendly stupid staff’ and the resignation of the management. I had my full trust in my team whom relentlessly trying their best to maintain the Hotel’s standards and most importantly, our guests’ experience. With all being said, I am optimistic and hopeful that we can still have the opportunity to better serve you again and in turn changed this isolated incident to a magnifique one. Best regards, Piotr Kupiec (General Manager)
11 May 2016 by Hotel Manager
Bonjour and thank you so much for your review. I am thorough delighted and excited to see you back again! With very best regards, Frederik Deman (Hotel Manager)
7 Sep. 2015 by Hotel Manager
Bonjour! Thank you for your review. It is always a pleasure to receive positive feedback. I will definitely share it with our Ambassador - Jennifer. Have a Magnifique day ahead! With very best regards, Frederik Deman.
25 Aug. 2015 by Hotel Manager
Bonjour! On behalf of the Hotel, thank you for taking your time to share your review regarding your stay at The Singapore Resort & Spa Sentosa, Managed By Accor. Just to let you know that we have prior updated in our website, all third parties distribution channels (since late last year) and our reservations’ confirmation letter about our renovation works and this may unfortunately have been inadvertently missed out. Even when the renovation works which are currently on-going, we are cautiously working to keep disruptions to a minimal. We also provide alternative facilities in replacement to areas that are temporarily affected. Thank you again for sharing. I am optimistic that despite some of the unfortunate shortfall, with your kind generosity that I can look forward to better serve you again once we are Sofitel Singapore Sentosa Resort & Spa by end of the year. Have a Magnifique day ahead! With very best regards, Frederik Deman.
Sofitel Singapore Sentosa Resort & Spa offers its guests a full-service spa, an outdoor pool, and a health club. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A business center and meeting rooms are available. Event space at this resort measures 13993 square feet (1300 square meters) and includes a conference center. A spa tub, a sauna, and a library are also featured at the luxury Sofitel Singapore Sentosa Resort & Spa. A beach shuttle, a train station pick-up service, and a train station drop-off service are free. Self parking is free. Smoking is allowed in designated areas at this 5-star Singapore resort.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Sofitel Singapore Sentosa Resort & Spa offers 215 accommodations with espresso makers and safes. Beds feature pillowtop mattresses. 47-inch Smart televisions come with cable channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Singapore resort provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.
For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:30 AM.
Kwee Zeen - Overlooking the pool and garden, this brasserie specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required.
LeBar - Overlooking the pool and garden, this bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Reservations are required. Open daily.
The Cliff - Overlooking the ocean and garden, this restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Late night fare is available from 24-hour room service.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Guests must contact the property at least 7-days in advance of arrival to book golf tee times.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Discover, JCB International, and Union Pay. Cash is not accepted. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.