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4.4 out of 5

"This hotel is old and tired, would not go there again. " More

By a verified traveller on Wed 11 Dec 2019

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Hotel Description

A luxury stay in Singapore awaits you at Shangri-La's Rasa Sentosa Resort & Spa. Within a 5-minute stroll you'll find Siloso Beach and Sentosa Luge within a 15-minute walk. Highlights at this beachfront resort include 3 restaurants, 2 outdoor swimming pools, and a full-service spa.

You can enjoy LCD TVs with satellite channels, and all 454 rooms feature free WiFi, free wired Internet, and DVD players. Minibars provide free refreshments, and 24-hour room service is also available. Nice touches to enhance your stay include bathrobes and slippers, while pillow menus invite a good night's rest. In-room childcare, free bottled water, and ceiling fans are also available.

A day of pampering at Chi, The Spa can include deep-tissue massages, Swedish massages, and detox wraps along with aromatherapy and reflexology. The restaurant, Silver Shell Cafe, serves international cuisine and is open for breakfast, lunch, and dinner. Bubble Bar is the resort's own bar. Spend the day at the beach where you'll find sun loungers, and enjoy the onsite outdoor swimming pool and 24-hour fitness center. 11980 square feet (1113 square meters) of event facilities include conference space, and other business amenities include limo/town car service. Plus you'll find free WiFi in public areas, a spa tub, and a steam room. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also free self parking, along with the convenience of a free shopping center shuttle.

Within a 15-minute walk of this 5-star Singapore resort, attractions include Madame Tussauds and Wings of Time.

Deluxe Sea View Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Pool View Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Superior Hill View Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Panoramic Sea View Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Garden Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Superior Hill View King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Shangri-La's Rasa Sentosa Resort & Spa ratings based on 22 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Shangri-La's Rasa Sentosa Resort & Spa

Everyone (13) Couples (2) Family (7)
3 out of 5
This hotel is old and tired, would not go there again.

Posted by on 11 Dec. 2019

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4 out of 5

Posted by on 31 Oct. 2019

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Comment from Hotel Management

18 Nov. 2019 by SENGM

Dear guest, Thank you for taking time to share a review. My team and I sincerely look forward to the opportunity to welcome you again soon. Yours sincerely, Gavin Weightman General Manager

5 out of 5
Great buffet. I like that the pool has three sections. One of which was for adults.

Posted by on 1 Oct. 2019

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Comment from Hotel Management

21 Oct. 2019 by SENGM

Dear guest, Thank you for taking time to share an excellent rating. My team and I sincerely look forward to the opportunity to welcome you again soon. Yours sincerely, Gavin Weightman General Manager

5 out of 5
Great place for family’s close to everything and the food is geat

Posted by on 26 Sep. 2019

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Comment from Hotel Management

21 Oct. 2019 by SENGM

Dear guest, Thank you for taking time to share a review. Your kind compliments are truly appreciated and I sincerely look forward to the opportunity to welcome you again soon. Yours sincerely, Gavin Weightman General Manager

4 out of 5
It was great buy being centrally located for alot of thing and a free bus service to get you to others.Bothroom cold have had a good scrub .

Posted by on 26 Sep. 2019

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Comment from Hotel Management

18 Nov. 2019 by SENGM

Dear guest, Thank you for taking time to share a review. Your feedback is well noted and appreciated. My team and I sincerely hope to have the opportunity to welcome you again soon. Yours sincerely, Gavin Weightman General Manager

5 out of 5
Everything at this property was sensational. Great place for a holiday.

Posted by on 29 Aug. 2019

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4 out of 5
The greenery was great 8/10 Hse n pool side were nice . Staffs r not friendly compare to Perth hotels

Posted by on 7 Apr. 2019

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Comment from Hotel Management

9 Apr. 2019 by SENGM

Dear guest, Thank you for taking time to share your review and feedback, they are well noted and appreciated. My team and I sincerely hope to have the opportunity to welcome you to the resort again soon. Yours sincerely, Tane Picken General Manager

5 out of 5
The pool was amazing, great staff with fast service

Posted by on 1 Apr. 2019

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Comment from Hotel Management

3 Apr. 2019 by SENGM

Dear guest, Thank you for your excellent rating! I am delighted to know you enjoyed the pool facilities and the service. My team and I sincerely look forward to welcoming you again soon. Yours sincerely, Tane Picken General Manager

5 out of 5
We loved this hotel, couldnt rwcommend highly enough for kids. This is by far the best place we've ever stayed and will be back

Posted by on 4 Mar. 2019

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3 out of 5
Tired Hotel, over priced, good for families with kids but everything within and around resort is very expensive.

Posted by on 11 Jul. 2018

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About the Shangri-La's Rasa Sentosa Resort & Spa

Location 101 Siloso Road Sentosa, Singapore, 098970

Property Features

Shangri-La's Rasa Sentosa Resort & Spa offers its guests a full-service spa, 2 outdoor swimming pools, a waterslide, and an outdoor pool. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this resort measures 11980 square feet (1113 square meters) and includes conference space. A children's pool, a spa tub, and a 24-hour fitness center are also featured at the luxury Shangri-La's Rasa Sentosa Resort & Spa. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Singapore resort.

  • 454 guestrooms or units
  • 11 levels
  • 3 dining venues
  • 11980 sq ft of conference space
  • 1113 sq m of conference space
  • Built in 1993
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Outdoor pool
  • Children's pool
  • Waterslide
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Changi Airport (SIN) (28.6 km / 17.7 mi)
  • Property shuttles: Free shopping center shuttle
  • Parking: Free self parking

Room Amenities

Shangri-La's Rasa Sentosa Resort & Spa offers 454 accommodations with DVD players and free minibar items. A pillow menu is available. 40-inch LCD televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Stocked minibar (free)
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Premium channels
  • DVD player
  • Electric kettle
  • Hypo-allergenic bedding
  • Pillow options
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.

Silver Shell Cafe - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Casserole - This family restaurant specializes in Moroccan cuisine and serves dinner only. Open daily.

8 Noodles - This restaurant specializes in Asian cuisine and serves lunch, dinner, and light fare. Open daily.

Bubble Bar - Onsite bar. Open daily.

Trapizza - This beachfront family restaurant specializes in Italian cuisine and serves brunch, lunch, and dinner. A children's menu is available. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 11
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for SGD 100 per night.

Pet Policy

  • No pets allowed

Policies

The resort advises that children who use the pool must be supervised by an adult at all times. The resort pool is not suitable for small children.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve rollaway/extra beds. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available through room service.

  • One child stays free
  • Noise-free rooms not guaranteed
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows regional sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: SGD 100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: SGD 40 per person (approximately)
  • Rollaway bed fee: SGD 100 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Rasa Resort
  • Rasa Resort Sentosa
  • Rasa Sentosa
  • Rasa Sentosa Resort
  • Sentosa Rasa
  • Sentosa Rasa Resort
  • Shangri-La's Rasa Sentosa
  • Shangri-La's Rasa Sentosa Resort
  • Rasa Hotel Sentosa Island
  • Shangri La Sentosa
  • Shangri-La`s Rasa Sentosa Hotel Sentosa Island
  • Shangri-La's Rasa Sentosa Resort Singapore
  • Shangri-La's Rasa Sentosa Singapore
  • Shangri La's Rasa Sentosa Resort Spa
  • Shangri La's Rasa Sentosa &
  • Shangri-La's Rasa Sentosa Resort & Spa Resort
  • Shangri-La's Rasa Sentosa Resort & Spa Singapore
  • Shangri-La's Rasa Sentosa Resort & Spa Resort Singapore

You should know

  • Pool access available from 8:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.