6/10 Okay
William
Travelled with family
10 Apr 2025
Not Worth the Hype
I had high expectations for Shangri-La Rasa Sentosa, Singapore, but unfortunately, my stay was far from enjoyable.
We arranged for an airport pickup, but the driver showed up 20 minutes late. Tired of waiting, we took a taxi instead. Upon arrival, the room was just okay—not memorable, but not terrible either.
The real letdown was the buffet. The food was cold, unappetizing, and service was almost non-existent. Our server never even came by to offer water. When we needed assistance from the concierge, she was on break, then on lunch, and eventually left early—completely unavailable when we needed her.
On our departure day, the taxi we booked never arrived. Apparently, drivers don't like to come to the island, which made leaving even more stressful. As for the facilities, the beach was underwhelming and the pool had plastic cups floating in it—definitely not the luxury experience I was expecting.
In summary, this place is a hard pass for me. It lacked hospitality, cleanliness, and basic service standards
William
Stayed 1 night in Apr 2025