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3.5 out of 5

"The rooms are extremely small with about 6 inches between the bed and wall. There is no soap supplied in the bathroom apart from the shower gel in the ... " More

By a verified traveller on Wed 13 Nov 2019

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Hotel Description

A family-friendly stay in the heart of Singapore awaits you at Robertson Quay Hotel. Within steps you'll find Robertson Quay and Fort Canning Park within a 10-minute stroll. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

You can enjoy free WiFi, free wired Internet, and satellite TV, featured in all 148 rooms. Room service, safes, and hair dryers are also available.

The restaurant, The Sailors Restaurant, is open for dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Additionally, you'll find free WiFi in public areas, a fitness center, and laundry facilities. There's also limited parking, along with the convenience of an airport shuttle.

Within a 15-minute walk of this 3-star Singapore River hotel, attractions include Orchard Road and Clarke Quay Mall.

Standard Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$83* Per night/room 29 Sep. - 30 Sep.

Standard Single Room (1 Single Bed)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Room, Connecting Rooms (1 Queen Bed & 2 Single Beds - Package)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Twin Room (2 Single Beds)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Twin Room (2 Single Beds)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Triple Room (1 Single Bed & 1 Queen Bed - Package)

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Robertson Quay Hotel ratings based on 88 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Robertson Quay Hotel

Everyone (69) Couples (14) Family (3)
3 out of 5
The rooms are extremely small with about 6 inches between the bed and wall. There is no soap supplied in the bathroom apart from the shower gel in the shower. No hand towels, no tissues ,no complimentary shampoo and conditioner or body lotion.

Posted by on 13 Nov. 2019

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3 out of 5
It was close to our next hotel. Room was very small.

Posted by on 12 Oct. 2019

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4 out of 5
Great position, friendly and helpful staff, but very small rooms with insufficient storage space for a prolonged stay. We had to live out of our cases.

Posted by on 8 Oct. 2019

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3 out of 5
We got an upgrade to a room with a window. Room was really tiny. Breakfast buffet was very ordinary. Pool was nice.

Posted by on 29 Sep. 2019

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2 out of 5
The pool and pool area was great. It was lovely to come back to a swim after the heat of the day. The room was disappointing. The bed was too small and pushed up against the wall with very little room on the other side also. The bathroom was tiny. The bath towels were as thin as serviettes and almost as small in fact in the end I kept referring to my towel as "where's my serviette?". The breakfast was very bad.

Posted by on 5 Sep. 2019

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3 out of 5
It is in such a great location, could use a lot of tlc and the pool definitely needs a bit of work not like photos at all

Posted by on 28 Aug. 2019

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4 out of 5
Breakfast was not good. Very unhealthy choices. Good nutrition is very important. Add fruit.

Posted by on 20 Aug. 2019

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4 out of 5
Given the amazing location, this basic hotel is good value for money. The rooms and facilities are dated and in need of a spruce up but things are clean and functional. Friendly and helpful staff. I'd stay there again.

Posted by on 4 Aug. 2019

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3 out of 5
I liked the location from Station & Clark Quay. The rooms could have been bigger & the bed a bit more comfortable . what made up for it was we where offered a two night upgrade to Silos Beach Resort on Santosa Island . This was a 4 star hotel on the beach with large pool. also There was a Grillfest on outside the entrance of the hotel.In the Robertson quay the breakfast was mayhem queing for the toaster. could have varied the breakfast a bit more include some fresh fruit.

Posted by on 31 Jul. 2019

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2 out of 5
I had a 6 night stay but was put in room 306 on the first night. It had a leak through the bathroom wall with grout and silicone missing. The A?C was noisy so I turned it off then sweated. The next day i was told i had to move all my gear out which made me late for a tour I had booked. Then I had to move into another room. Not impressed

Posted by on 10 Jul. 2019

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About the Robertson Quay Hotel

Location 15 Merbau Road, Singapore, 239032

Property Features

Robertson Quay Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The family-friendly Robertson Quay Hotel also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Limited free parking is available on a first-come, first-served basis. This 3-star Singapore hotel is smoke free.

  • 148 guestrooms or units
  • 10 levels
  • Dining venue
  • Bar or lounge
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Changi Airport (SIN) (21.4 km / 13.3 mi)
  • Metro station: Fort Canning MRT station (0.5 km / 0.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Robertson Quay Hotel offers 148 accommodations with safes and hair dryers. Televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include showers. Guests can surf the web using the complimentary wired and wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Bathrooms are partially open
  • In-room dining (limited hours)
  • Satellite channels
  • Electric kettle
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Free tea bags/instant coffee

Food & Drink

The Sailors Restaurant - This restaurant serves dinner only.

Home Beach Bar - This restaurant serves dinner only. Guests can enjoy alfresco dining (weather permitting).

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of SG Clean (Singapore) guidelines.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines SG Clean (Singapore)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • gap period enforced between guest stays 24 hours

Hotel Names

  • Hotel Robertson Quay
  • Robertson Hotel
  • Robertson Quay
  • Robertson Quay Hotel
  • Robertson Quay Hotel Singapore
  • Robertson Quay Singapore
  • Robertson Quay Hotel Hotel
  • Robertson Quay Hotel Singapore
  • Robertson Quay Hotel Hotel Singapore

You should know

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.