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4.3 out of 5

"Issues with checking in and room not ready at 9:00pm at night put me off from the start " More

By a verified traveller on Thu 05 May 2022

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Hotel Description

PARKROYAL COLLECTION Marina Bay, Singapore (SG Clean) puts you in the heart of Singapore, connected to the convention center and within a 20-minute stroll of popular places like Orchard Road and Marina Bay Sands Casino. Highlights at this luxury hotel include 3 restaurants, a full-service spa, and an outdoor swimming pool.

A day of pampering can include massages, body wraps, and mani/pedis. The restaurant, Peppermint, serves international cuisine and is open for breakfast, lunch, and dinner. Portman's Bar is the hotel's own lobby lounge. Enjoy the gym, sauna, and kids' swimming pool. Conference space, a business center, and limo/town car service are among the business amenities offered. Other amenities include free WiFi in public areas, a snack bar/deli, and coffee/tea in a common area. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of free self parking.

With a stay at this 5-star Marina Bay hotel, you'll be 1.3 km (0.8 mi) from Gardens by the Bay and 1.3 km (0.8 mi) from Marina Bay Sands Skypark.

Urban Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$439* Per night/room 9 Oct. - 10 Oct.

Urban Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

COLLECTION Marina Bay King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Signature Marina Bay Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

COLLECTION Club Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Lifestyle Premier Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

PARKROYAL COLLECTION Marina Bay, Singapore (SG Clean) ratings based on 9 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for PARKROYAL COLLECTION Marina Bay, Singapore (SG Clean)

Couples (7) Family (2)
3 out of 5
Issues with checking in and room not ready at 9:00pm at night put me off from the start

Posted by on 5 May 2022

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Comment from Hotel Management

30 May 2022 by PARKROYAL COLLECTION Marina Bay

Dear Nathan, Thank you for taking time to share your review with us. We sincerely apologize for the inconvenience caused during your stay. PARKROYAL COLLECTION Marina Bay aims to provide our valued guests with restful stays and memorable experiences. However, we are sorry to fall short of expectations this time round. Our associates will take your feedback in our stride and work towards continuous improvement. Once again, we apologize that your stay was less than satisfactory, and we hope to be given another opportunity to serve you again. Inspiringly Yours, Melvin Lim General Manager

5 out of 5
Great hotel,well situated and very clean and with beautiful indoor gardens and flower arrangements. All the staff were great ,would stay there again.

Posted by on 13 Feb. 2022

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4 out of 5
The balcony views are excellent, as is the general ambience of the huge atrium. The follow up of a noisy upstairs party that went on all night was very poor. It stopped only for a while after I reported it but then started up again. Security should have monitored the selfish people. I did not sleep well at all. The breakfast are not what they used to be. Value for money is not really there. No table service for Tea/coffee and used plates were left for a while. Staff were not overly friendly especially the egg chef. Also the orange juice and milk were always very low and the fruit selection a little lean. I feel that there is a strong cost cutting attitude at the expense of guests feeling welcome.

Posted by , from Adelaide on 3 Mar. 2020

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5 out of 5
Very happy with our room and services Was for one night only so we couldn't really enjoy all the benefits

Posted by on 23 Dec. 2019

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4 out of 5
great property, close to tour bus attractions, shopping malls and orchard road

Posted by on 27 Oct. 2019

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4 out of 5
Central location and great staff close to the MRT . Doug

Posted by , from Forster NSW Aust on 27 Aug. 2019

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4 out of 5
I really liked this property. Friendly staff, great location, walkable distances.

Posted by on 7 Jul. 2019

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5 out of 5
Fantastic convenient location close to MRT, shops. Magnificent view of Marina Bay Sands from our room.

Posted by , from Australia on 23 Jun. 2019

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5 out of 5
Location is excellent, staff attentive, cleanliness exceptionally high, service we couldn’t fault.

Posted by on 6 May 2019

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About the PARKROYAL COLLECTION Marina Bay, Singapore (SG Clean)

Location 6 Raffles Boulevard Marina Square, Singapore, 039594

Property Features

PARKROYAL COLLECTION Marina Bay, Singapore (SG Clean) offers its guests a full-service spa, an outdoor pool, and a sauna. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. WiFi and wired Internet are free in public spaces. A business center and limo/town car service are available. A children's pool, a fitness center, and tour/ticket assistance are also featured at the luxury PARKROYAL COLLECTION Marina Bay, Singapore (SG Clean). Free self parking is available. A complete renovation of PARKROYAL COLLECTION Marina Bay, Singapore (SG Clean) was completed in January 2020. This 5-star Singapore hotel is smoke free.

  • 575 guestrooms or units
  • 21 levels
  • 3 dining venues
  • Deli
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless , Internet access in public areas - high speed , Internet access in public areas - surcharge

Parking

Free self parking

Transport

  • Metro station: Esplanade Station (0.4 km / 0.3 mi)
  • Parking: Free self parking

Room Amenities

PARKROYAL COLLECTION Marina Bay, Singapore (SG Clean) offers 575 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Flat-screen televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Separate shower and tub
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Peppermint - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

Peach Blossoms - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Reservations are required. Open daily.

Portman's Bar - Onsite lobby lounge. Open daily.

Ruths Chris - This steakhouse serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for SGD 150.0 per night.

Pet Policy

  • Pets and service animals are not allowed at PARKROYAL COLLECTION Marina Bay, Singapore (SG Clean)

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. This property uses solar energy. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available through room service. This property affirms that it follows the cleaning and disinfection practices of SG Clean (Singapore). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Renewable energy source - solar
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines SG Clean (Singapore)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: SGD 42.37 per person (approximately)
  • Rollaway bed fee: SGD 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mandarin Marina
  • Marina Mandarin
  • Marina Mandarin Hotel
  • Mandarin Hotel Singapore
  • Mandarin Singapore
  • Marina Mandarin Hotel Singapore
  • Marina Mandarin Singapore Hotel Singapore
  • Singapore Mandarin
  • Mandarin Hotel
  • Marina Mandarin Singapore Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.