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3.6 out of 5

"Well located and close to Bugis MRT station, shopping malls and the famous Bugis Steet. We enjoyed the breakfast in the morning and especially appreci ... " More

By a verified traveller on Mon 27 Jan 2020

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Hotel Description

Mercure Singapore Bugis places you in the center of Singapore, within just a 15-minute stroll of Orchard Road and Haji Lane. Highlights at this hotel include 2 restaurants, an outdoor swimming pool, and free self parking.

All 395 rooms feature LED TVs with cable channels, and you can enjoy free WiFi, coffee/tea makers, and free bottled water. Minibars provide refreshments, and 24-hour room service makes dining in an option. Additionally, safes, hair dryers, and phones are available.

The restaurant, Royale, serves international cuisine and is open for breakfast, lunch, and dinner. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the fitness center and kids' swimming pool. Other amenities include free WiFi in public areas and laundry facilities. Each morning buffet breakfast is served between 6 AM and 10:30 AM. There's also the convenience of limited parking.

Places within a 30-minute walk of this 4-star Rochor hotel include Suntec Convention & Exhibition Center and Merlion.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Signature Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Signature Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Loft (25 Square metres)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Signature Loft

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Mercure Singapore Bugis ratings based on 8 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Singapore Bugis

Everyone (3) Couples (3) Family (1)
5 out of 5
Well located and close to Bugis MRT station, shopping malls and the famous Bugis Steet. We enjoyed the breakfast in the morning and especially appreciated the service and courtesy of the table staff there. The rooftop garden was nicely setup with outdoor seatings, which we enjoyed looking at the city in the evenings. The rooms are clean, but as described by many other previous guests, a little small. There aren't any space to properly set down a suitcase/luggage, and there isn't a wardrobe, except only a hook and four cloth hangers. The design of shower and toilet cubicles can be a little awkward to use, due to the already limited room space. Overall, the hotel is clean and modern, and we had a pleasant stay.

Posted by on 27 Jan. 2020

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Comment from Hotel Management

29 Jan. 2020 by Philip Wong

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we have taken note of your feedback and will take it into consideration for our next renovation or refurbishment. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Wong General Manager

5 out of 5
Brilliant, will come back again and recommend tl friends and family when asked upon.

Posted by on 21 Dec. 2019

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Comment from Hotel Management

23 Dec. 2019 by Philip Wong

Dear Guest, Thank you for your great review! We are very happy to read that you really enjoyed your stay. We hope to welcome you back again in the future. Regards, Philip Wong General Manager

3 out of 5
The room was a little small. I was by myself which was ok but if I was with my wife it would had been very tight. The bed was on an upper floor which only had room for the bed with no space around it. Plus the bed was a mattress on the floor. If you only need a place to crash then this is a good property but if you need time in your room than look elsewhere

Posted by on 27 Sep. 2019

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Comment from Hotel Management

1 Oct. 2019 by Philip Wong

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we have taken note of your feedback and will take it into consideration for our next renovation or refurbishment. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Wong General Manager

4 out of 5
The location of this hotel is fabulous. Close to buses and the MRT. Walking distance to Little India and Kampong Glam. Buses go everywhere from close to the hotel. Consierges most helpful and knowldgeable. Staff very friendly and obliging. Breakfast (2 for one offer) great value and good buffet selection. Rooms are not ig but adequate for 2 people. No bathroom but basin in the room and two glass walled cubicles for shower (which was excellet) and toilet.

Posted by on 31 Jul. 2019

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Comment from Hotel Management

2 Aug. 2019 by Philip Wong

Dear Guest, Thank you so much for your wonderful review. We appreciate your comments and will be sharing them with the team today. This will encourage them to continue to do better. Thank you again and see you again in the future. Regards, Philip Wong General Manager

3 out of 5
Good location. 500 metres to MRT to airport. Good restaurant called Aston’s nearby. Some staff were quite arrogant. The room was small definitely no more than 2. Smallest “queen size” bed I’ve seen more likely a double. I’m 6”2 and my feet stuck out the end. The glass to toilet sets was dirty. Ok to share with your partner but no good for friends

Posted by on 21 May 2019

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4 out of 5
Has a great facility with a handheld device you can take out to access the Internet but the one in our room wasn’t working and we didn’t even know what it was until halfway through our stay

Posted by on 6 Mar. 2019

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Comment from Hotel Management

10 Mar. 2019 by Philip Wong

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Wong General Manager

3 out of 5
If it was not close to the shops and transport I would not stay here again. Room was clean enough but very small, did not even have a suitcase panel. My shower had mould in the bottom left corner.

Posted by , from Sydney on 18 Jun. 2018

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Comment from Hotel Management

22 Jun. 2018 by PW

Dear Liz, Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Wong General Manager

2 out of 5

Compact hotel room.

Pros: Close to the Bugis MRT and easy to get to and from Changi Airport. Comfortable bed and quiet air conditioning. The hotel has a nice roof top swimming.
This was the smallest hotel room I have ever stayed in. There is no room to move and the only place to put a bag is under the bed. There is no seperate bathroom. The shower and toilet just have a glass screen separating them from the rest of the room so there is no privacy. Suitable for an overnight stay only.

Posted by , from Australia on 7 Dec. 2016

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Comment from Hotel Management

15 Dec. 2016 by Alec

We very much appreciate your comments regarding your stay at the Mercure Singapore Bugis. It is always a pleasure to receive positive feedback. However, your feedback on the size of the room is duly noted. We do understand that our rooms are compact, but we hope that they provide everything that you need for a comfortable stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alec NG Executive Assistant Manager

About the Mercure Singapore Bugis

Location 122 Middle Road, Singapore, 188973

Property Features

Mercure Singapore Bugis offers its guests an outdoor pool, a fitness center, and a children's pool. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A rooftop terrace, multilingual staff, and a garden are also featured at the business-friendly Mercure Singapore Bugis. Limited free parking is available on a first-come, first-served basis. This 4-star Singapore hotel is smoke free.

  • 395 guestrooms or units
  • 14 levels
  • 2 dining venues
  • 3 conference rooms
  • Built in 2016
  • Bar or lounge
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Changi Airport (SIN) (19.6 km / 12.2 mi)
  • Metro station: Bras Basah Station (0.5 km / 0.3 mi)
  • Parking: Free self parking

Room Amenities

Mercure Singapore Bugis offers 395 air-conditioned accommodations with minibars and safes. 40-inch LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Royale - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Song Garden - This restaurant specializes in Chinese cuisine. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for SGD 70.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it follows sanitization practices of SG Clean (Singapore) and ALLSAFE (Accor Hotels) guidelines.

  • One child stays free
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Contactless food service / room service is available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Food service has been amended for enhanced safety
  • Debit cards not accepted
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows regional sanitisation guidelines SG Clean (Singapore)
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: SGD 24 per person (approximately)
  • Rollaway bed fee: SGD 70.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Singapore Bugis Opening June 2016 Hotel
  • Mercure Bugis Opening June 2016 Hotel
  • Mercure Singapore Bugis Opening June 2016
  • Mercure Bugis Opening June 2016
  • Mercure Singapore Bugis Hotel
  • Mercure Bugis Hotel
  • Mercure Bugis
  • Mercure Singapore Middle Road
  • Mercure Singapore Bugis (Opening June 2016)
  • Mercure Singapore Middle Road (opening March 2016)
  • Mercure Singapore Bugis Hotel
  • Mercure Singapore Bugis Singapore
  • Mercure Singapore Bugis Hotel Singapore
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.