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4.1 out of 5

"Nice hotel close to all shops, but the only thing is that breakfast is so busy, but there is everything and no crown to get what you want. Very busy a ... " More

By a verified traveller on Mon 20 Aug 2018

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Hotel Description

Mandarin Orchard Singapore puts you in the heart of Singapore, connected to a shopping center and within steps of popular attractions like Orchard Road and Takashimaya Shopping Centre. Highlights at this luxury hotel include 2 restaurants, an outdoor swimming pool, and free self parking.

All 1077 rooms feature flat-screen TVs with cable channels, and you can enjoy free WiFi, free local calls, and free bottled water. Minibars provide refreshments, and 24-hour room service makes dining in an option. Nice touches to enhance your stay include bathrobes, slippers, and free toiletries. Safes, hair dryers, and irons/ironing boards are also available.

The restaurant, Chatterbox, serves Asian cuisine and is open for breakfast, lunch, and dinner. Bar on 5 is the hotel's own bar. Enjoy the fitness center and outdoor tennis court. 30000 square feet (2787 square meters) of event facilities include conference space, and other business amenities include limo/town car service. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and laundry facilities. Local cuisine breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute walk of this 5-star Orchard hotel include ION Orchard and The Paragon.

Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$242* Per night/room 20 Aug. - 21 Aug.

Superior Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Meritus Club Premier King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Regency Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Mandarin Orchard Singapore ratings based on 7 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mandarin Orchard Singapore

Everyone (7)
1 out of 5
Hotel staff oblivious to customer requests Management of the hotel don’t understand what duty of care means to hotel guests First Aid box in the lobby does not have basics. Restaurant sooo small yet hotel has up to 1000 rooms Lay out horrible as reception is on the 5th floor Waiting to check in or check out way tooo long as often 1 person is checking people in and out Horrrible place.

Posted by on 18 Jan. 2019

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Comment from Hotel Management

21 Jan. 2019 by Hotel Manager

Dear Sir/Madam Thank you for your review. We are disappointed to hear your expectations were not met on this occasion. While we strive to create a unique and memorable experience for all our guests, we are sorry if this was not the case this time. We have noted your comments about first aid box and we thank you for bringing this to our attention. We hope to have the opportunity to serve you better in your future visits. Yours sincerely Danny Wong - Hotel Manager

4 out of 5
Nice hotel close to all shops, but the only thing is that breakfast is so busy, but there is everything and no crown to get what you want. Very busy as convenient hotel.

Posted by on 20 Aug. 2018

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Comment from Hotel Management

23 Aug. 2018 by Hotel Manager

Dear Sir/Madam Thank you for your review. Truly, the location of our hotel is conveniently located for abundance shopping trips as you had mentioned. We are sorry to hear about your experience at breakfast. From hearing guests’ feedback, we now have two restaurants operating for breakfast service to ease the crowd during peak periods: Triple Three and Chatterbox. Operating hours, when required, will also be extended during peak periods. Thank you again for your valuable patronage and we look forward to serve you again. Yours sincerely Danny Wong - Hotel Manager

4 out of 5
Good hotel close to Orchard Rd. Staff excellent, always ready to help. Mia-step, ran out of hot water one morning. Not a fan of cold showers.

Posted by on 12 Jul. 2018

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Comment from Hotel Management

20 Jul. 2018 by Hotel Manager

Dear Sir/Madam Thank you for your wonderful review of Mandarin Orchard Singapore! Truly, the hotel is conveniently in the city centre and we are happy to hear you enjoyed the convenient location of the hotel. We are most heartened to learn about the helpful service rendered by the capable and friendly team. We have noted your comments and we are apologise for the time taken for hot showers to run in the early morning. Thank you again for your valuable feedback and we hope to have you stay again. Yours sincerely Danny Wong - Hotel Manager

5 out of 5

Very handy to MRT, food, shopping etc

Enjoyed the comfort, handiness and the welcoming and friendly staff. Thank you. Will stay there again when we next visit.

Posted by , from New Zealand on 6 May 2018

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Comment from Hotel Management

8 May 2018 by Hotel Manager

Dear Sir/Madam Thank you for your excellent 5-star review of Mandarin Orchard Singapore! It is heartening to hear you found our hotel having a comfortable environment. Guest are our priority and we thank you for your reassurance in inspiring us to continuously aim to create fond experiences each and every time. We look forward to your future visits to us; for business or leisure. Yours sincerely Danny Wong - Hotel Manager

5 out of 5
Great 4 night stay, only problem was the beds are too hard.

Posted by on 5 May 2018

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Comment from Hotel Management

8 May 2018 by Hotel Manager

Dear Sir/Madam Thank you for your 5-star review of Mandarin Orchard Singapore; it is delightful to hear the stay had been wonderful. We recognize that not all guests have the same preferences for bed types, and therefore the Housekeeping Department has bedboards and mattress toppers available upon request. All special requests are subject to availability upon check-in. Thank you again for your valuable patronage to the Mandarin Orchard; we look forward to welcoming you back again soon. Yours sincerely Danny Wong - Hotel Manager

5 out of 5

Great hotel

Pros: Friendly staff and large room size
Location: A busy central location, it is close to malls and eateries. The Singapore Tourist Information Centre on Orchard Road just down from the hotel was good
A very busy hotel with friendly and efficient staff. Eateries within the hotel especially The Chatterbox served good food. Outside were malls and plenty of places to eat too. We caught taxis everywhere as they were very quick and not too expensive. A wonderful bonus at the end of our stay (as our flight wasn't till midnight) was that the hotel kept our luggage (after booking out) during the day whilst we went around sight seeing and upon returning to the hotel at night we were given a hospitality room for an hour to freshen up before our journey home! We will definitely be returning to The Mandarin Orchard.

Posted by , from Sydney on 24 Oct. 2017

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Comment from Hotel Management

17 Nov. 2017 by Hotel Manager

Dear Sheryl Thank you for sharing your wonderful 5-star review of Mandarin Orchard Singapore! We are really pleased to hear about your great experience with our location, rooms and the efficient service by our friendly team. We thank you for sharing this feedback with us which had certainly warm our hearts. We always work towards delivering warm Asian Hospitality to each and every guest. If you ever need assistance or information about our facilities or getting around Singapore, our team of Concierge are readily available to assist. Thank you again for your valuable feedback we look forward to welcoming you back again in the future. Yours sincerely Danny Wong - Hotel Manager

5 out of 5

Great stay and Hotel

Pros: Location. Cleanliness.
Cons: As above concierge knowledge on tourist things. We looked forward to the 360degree bar as advertised on the TV only to find it was closed.
Location: Three shopping centres nearby, plus MRT.
All aspects of our stay were great. Staff were friendly. Room was clean. Bed was comfortable. Only compliant is concierge knowledge on tourist activities. Even if they pointed us to the tourist centre some 250m down the road at the Orchard gateway.

Posted by , from Melbourne, Australia on 2 Oct. 2017

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Comment from Hotel Management

17 Nov. 2017 by Hotel Manager

Dear Andrew Thank you for taking time to write review of the hotel. We are sorry to learn about your encounters with our Concierge team. We are pleased to share that our Meritus Club lounge, located on Level 38, welcomes all Club access guests to enjoy all-day drinks with an amazing 360 degrees view of Singapore. We have noted on your comments however and be rest assured that they continue to receive training. Thank you again for your valuable feedback and we hope you could join us at our Club lounge on your next visit. Yours sincerely Danny Wong - Hotel Manager

About the Mandarin Orchard Singapore

Location 333 Orchard Road, Singapore, 238867

Property Features

Mandarin Orchard Singapore offers its guests an outdoor pool, an outdoor tennis court, and a fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 30000 square feet (2787 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Mandarin Orchard Singapore. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 5-star Singapore hotel.

  • 1077 guestrooms or units
  • 39 levels
  • 2 buildings
  • 2 dining venues
  • 30000 sq ft of conference space
  • 2787 sq m of conference space
  • Built in 1971
  • Bar or lounge
  • Coffee shop
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Changi Airport (SIN) (21.8 km / 13.6 mi)
  • Metro station: Somerset Station (0.6 km / 0.4 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Mandarin Orchard Singapore offers 1077 air-conditioned accommodations with minibars and safes. 40-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Electric kettle
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy local cuisine breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.

Bar on 5 - Onsite bar. Happy hour is offered.

Chatterbox - This restaurant specializes in Asian cuisine and serves breakfast, lunch, and dinner. Open daily.

Coffee and Crust - This café serves light fare only. Open daily.

Shisen Hanten - This restaurant specializes in Asian cuisine and serves lunch and dinner. Open daily.

Triple Three - This buffet restaurant specializes in Japanese cuisine and serves breakfast, lunch, and dinner. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor tennis court, an outdoor pool, and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for SGD 150.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cribs/infant beds. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: SGD 100.00 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: SGD 33 for adults and SGD 23 for children (approximately)
  • Airport shuttle fee: SGD 110.00 per vehicle (one way)
  • Valet parking fee: SGD 15.00 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: SGD 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mandarin Hotel Singapore Orchard
  • Mandarin Orchard Singapore
  • Mandarin Singapore Orchard
  • Mandarin Orchard Singapore Hotel Singapore
  • Mandarin Singapore
  • Meritus Mandarin Hotel
  • Meritus Mandarin Singapore
  • Singapore Mandarin
  • Mandarin Orchard Singapore Hotel
  • Mandarin Orchard Singapore Hotel
  • Mandarin Orchard Singapore Singapore
  • Mandarin Orchard Singapore Hotel Singapore

You should know

  • Mandarin Orchard Singapore offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.