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"Pros: - close to transport - friendly staffs - neat and spacious rooms Improvement: - fridge was empty no water or any other drink to ... " More

By a verified traveller on Thu 15 Feb 2018

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Hotel Description

A family-friendly stay in the heart of Singapore awaits you at Hotel Royal. You'll be 0.9 km (0.6 mi) from Mount Elizabeth Novena Hospital and 2.1 km (1.3 mi) from Orchard Road. Highlights at this hotel include 3 restaurants, an outdoor swimming pool, and free self parking.

LCD TVs with satellite channels are featured in all 331 rooms, and you can enjoy free WiFi, coffee/tea makers, and free newspapers. Minibars provide refreshments, and 24-hour room service makes dining in an option. Select Comfort beds welcome you to a good night's rest, and other nice touches include slippers and free toiletries. Additionally, safes, hair dryers, and phones are available.

The restaurant, Trishaw Coffee House, is open for breakfast, lunch, and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. 1722 square feet (160 square meters) of event facilities include conference space, and other business amenities include a 24-hour business center. Other amenities include a fitness center, WiFi in public areas, and a coffee shop/café. Buffet breakfast is available daily between 6:30 AM and 10:30 AM.

Within a 30-minute walk of this 3.5-star Novena hotel, attractions include Mustafa Centre and Mount Elizabeth Medical Center.

Room Selected at Check In

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$185* Per night/room 1 Oct. - 2 Oct.

Family Room - 1 Double Bed and 1 Single Bed

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Special Offer - Superior Room (Free Upgrade to Deluxe Room)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Suite, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Double or Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Royal ratings based on 47 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hotel Royal

Everyone (23) Couples (7) Family (16)
5 out of 5

Posted by on 2 Oct. 2019

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1 out of 5
Bus stop at the front door, shops and train 5 minute walk

Posted by , from Brisbane on 16 Jul. 2019

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Comment from Hotel Management

3 Aug. 2019 by Siti

Thank you staying with us, we appreciate your reviews and have a nice pleasant day. Thank you

2 out of 5
Staff could not find our check in details. Room was not ready after 3.00pm. Staff did not know what was on the menu. After organising a 1.00pm check out, staff entered the room at 11.00am with the DO NOT DISTURB sign on. Overall an old hotel with staff with little training and customer service

Posted by , from Singapore on 20 Sep. 2018

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Comment from Hotel Management

4 Oct. 2018 by SITI

Dear Sir/Madam, We apologies inconvenienced cause during your stay. We will look forward of this issue

4 out of 5

Comfy place to stay

Pros: - close to transport - friendly staffs - neat and spacious rooms Improvement: - fridge was empty no water or any other drink to buy

Posted by , from Sydney Australia on 15 Feb. 2018

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3 out of 5

Spacious room size

Pros: Location & room size
Cons: Wifi: need to ask for a new login code every 24 hrs and it is limited to only 2 devices. breakfast: coffee is terrible, invest in a coffee machine
Location: Location is great
Arrived very late at night, got our room within minutes. Had a choice between twin or double. The room was on level 13 and was very spacious.

Posted by on 13 Feb. 2018

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2 out of 5
On arrival told that all deluxe rooms unavailable despite having booked one. Staff unfriendly. Food in cafe terrible. Breakfast catered for Chinese but very little for western people.

Posted by on 6 Jan. 2018

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4 out of 5

Bus stop right out front easy access to Orchard Rd

Breakfast was good, pool nice, cloase to food maket and shopping centre. Easy to get to Orchard Road buy bus

Posted by , from Perth WA on 7 Mar. 2017

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4 out of 5

Central location

This is a nice hotel. Easy walk to MRT. Bus at front of hotel. Room was ok. Pity the taps dripped.

Posted by , from QLD Aust on 1 Mar. 2017

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3 out of 5

Cld house keeper pls return my Marc Jacobs cardi

Check in was quick but no explanation for login to wi fi and when tried to call no one ever answers. Experience made worse when unable to retrieve clothes left behind in wardrobe

Posted by , from perth on 10 Oct. 2016

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5 out of 5

Haven from the Humidity.

Hotel Royal is a great little (well, biggish) hotel in a convenient location a couple of stops out of downtown that is affordable, friendly and has great faciclities. Recommended highly.

Posted by , from Melbourne, Australia on 4 Oct. 2016

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Property Features

Hotel Royal offers its guests an outdoor pool and a fitness center. There are 3 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee. There's an onsite 24-hour business center. Event space at this hotel measures 1722 square feet (160 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the family-friendly Hotel Royal. Self parking is free. This 3.5-star Singapore hotel is smoke free.

  • 331 guestrooms or units
  • 16 levels
  • 3 dining venues
  • 1722 sq ft of conference space
  • 160 sq m of conference space
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Convenience store
  • Gift shop
  • Beauty salon
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Changi Airport (SIN) (21.8 km / 13.5 mi)
  • Metro station: Newton Station (0.8 km / 0.5 mi)
  • Parking: Free self parking

Room Amenities

Hotel Royal offers 331 air-conditioned accommodations with minibars and safes. Beds feature Select Comfort mattresses. 60-cm LCD televisions come with satellite channels. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones.

  • Select Comfort beds
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Trishaw Coffee House - This restaurant serves breakfast, lunch, and dinner. Open 24 hours.

HappyJoy Restaurant - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Guests under 16 years old are not allowed in the fitness facility.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for SGD 60.0 per night.

Pet Policy

  • No pets allowed

Policies

This property does not permit name changes on reservations within 7 days of arrival.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of SG Clean (Singapore) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines SG Clean (Singapore)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: SGD 25 for adults and SGD 15 for children (approximately)
  • Fee for wireless Internet in public areas: SGD 10.70 per hour (rates may vary)
  • Rollaway bed fee: SGD 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Royal Singapore
  • Royal Singapore
  • Hotel Royal
  • Hotel Royal Hotel
  • Hotel Royal Singapore
  • Hotel Royal Hotel Singapore

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.