4.5 out of 5

"Hotel is very hard to find initially. Upon checking in they wanted me to lock in breakfast for the 7 days at $28 per day. Hard selling - not impressed ... " More

By a verified traveller on Thu 19 Jul 2018

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Hotel Description

Hotel Jen Orchardgateway Singapore by Shangri-La puts you in the heart of Singapore, connected to a shopping centre and within a 20-minute stroll of Orchard Central and National Museum of Singapore. Highlights at this hotel include 2 bars/lounges, a restaurant and an outdoor swimming pool.

Flat-screen TVs with cable channels are featured in all 499 rooms, and you can enjoy free WiFi, coffee/tea makers and free local calls. Nice touches to enhance your stay include bathrobes, slippers and free toiletries. 24-hour room service, free bottled water and safes are also available.

The restaurant, Makan at Jen, serves international cuisine and is open for breakfast, brunch, lunch and dinner. Bay Watch at Jen is the hotel's own rooftop bar, serving drinks along with light fare. Enjoy the 24-hour health club and spa tub. Other amenities include free WiFi in public areas and a coffee shop/café. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also the convenience of free self parking.

With a stay at this 4-star Orchard hotel, you'll be 1.6 km (1 mi) from Peranakan Museum.

Superior Twin Room, City View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$204 per night

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Superior Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Club Twin Room (Panorama)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Jen Orchardgateway Singapore by Shangri-La ratings based on 26 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Jen Orchardgateway Singapore by Shangri-La

Everyone (22) Couples (2) Family (2)
4 out of 5
All very convenient, love the roof top bar, good shower, good air,

Posted by on 12 Jun. 2019

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Comment from Hotel Management

12 Jun. 2019 by Julian Wipper

Hi Traveller Thank you for sharing your fantastic experience with us. We are delighted to hear that you have enjoyed our award-winning rooftop infinity pool and our central location. Indeed, our rooftop infinity pool is amazing as it has beautiful panoramic views of the city skyline which makes it the perfect place to unwind and relax and to take Instagram-worthy moments. It is definitely our favourite spot in the hotel. Look out for our hotel robot, Jeno for your next stay with us as he might just be the one swinging right by your doorstep delivering your in-room dining orders or room amenities. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

4 out of 5

Posted by on 9 Apr. 2019

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Comment from Hotel Management

11 Apr. 2019 by Julian Wipper

Hi Anonymous, Thank you for sharing your awesome experience with us. We are delighted to hear that you have enjoyed your overall stay with us. We would like to hear from you how we can gain the full rating from you to give you the best experience for your next stay with us. We hope to see you again soon. Best Regards, Julian Wipper, General Manager

5 out of 5
The pool was brilliant and the upgrade to Club Access was well worth it! Had a great time here and well positioned!

Posted by on 24 Mar. 2019

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Comment from Hotel Management

25 Mar. 2019 by Julian Wipper

Hi Traveller Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed our award-winning rooftop infinity pool, our central location and our exclusive club lounge. Indeed, our rooftop infinity pool is amazing as it has beautiful panoramic views of the city skyline which makes it the perfect place to unwind and relax and to take Instagram-worthy moments. It is definitely our favourite spot in the hotel. Look out for our hotel robot, Jeno for your next stay with us as he might just be the one swinging right by your doorstep delivering your in-room dining orders or room amenities. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

5 out of 5
The rooms were awesome and spacious. The rooftop pool was also amazing

Posted by on 10 Feb. 2019

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Comment from Hotel Management

14 Feb. 2019 by Julian Wipper

Hi Traveller Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed our well-appointed rooms and our award-winning rooftop infinity pool. Indeed, our rooftop infinity pool is amazing as it has beautiful panoramic views of the city skyline which makes it the perfect place to unwind and relax and to take Instagram-worthy moments. It is definitely our favourite spot in the hotel. Check out our new Shangri-La Application on your smartphone devices for your next stay with us as you will be able to do a mobile check-in and check-out which is very efficient. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

5 out of 5
Great location in Orchard Rd, loved the hotel style and ambience, brilliant you can get a lift straight from the hotel to Somerset MRT. Breakfasts were awesome and staff were friendly and service good.

Posted by on 15 Dec. 2018

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Comment from Hotel Management

18 Dec. 2018 by Julian Wipper

Hi Traveller Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed our central location, delectable breakfast buffet and the excellent service provided by our friendly team. Indeed, we serve a wide variety of international as well as local delights for breakfast to cater to the different taste of our guests. Our ice cream station which serves a selection of eight different types of ice cream is the most popular breakfast item which is definitely a must-try. Check out our award-winning rooftop infinity pool for your next stay with us as it has panoramic views of the city skyline and it is the perfect place to recharge and relax. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

5 out of 5
Just above Somerset MRT making it ideal to get around Singapore easily. Rooftop pool that has one of the best views of Singapore and the staff are wonderful. Located on Orchard Road with fantastic shopping for all budgets. We have been a few times and would highly recommend.

Posted by on 14 Sep. 2018

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Comment from Hotel Management

18 Sep. 2018 by Julian Wipper

Hi Traveller Thank you for sharing your wonderful experience with us. We are delighted to hear that you have enjoyed our central location and our award-winning rooftop infinity pool with amazing views of the city skyline. Ineed, our rooftop pool is the star of our hotel and it is also the perfect place to recharge and unwind away from all the hustle and bustle of the ctiy making it our favourite place in the hotel. Look out for our hotel robot, Jeno for your next stay with us as he might just be the one delivering your in-room dining orders or amenities. Don't forget to snap a photo with him and post it on your social media platforms. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

4 out of 5
We stayed in a club room, the snacks in the club lounge is quite limited, when compared with other similar premises. The lounge is on the 19th floor and the club rooms on the 20th, the only way to go between the two floors is lifts, ie the stairs are locked, and the lifts can be very very very slow. .

Posted by , from On the couch on 4 Aug. 2018

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Comment from Hotel Management

6 Aug. 2018 by Julian Wipper

Hi Ivan Thank you for taking your time off to give us your honest feedback. We have noted on the limited selection of snacks in our club lounge and also the slow lifts from the guest rooms. We will definitely look into these issue and try to improve them to give you an excellent experience for your next stay with us. My team and I look forward to your next stay with us. Have a great week ahead. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

3 out of 5
Hotel is very hard to find initially. Upon checking in they wanted me to lock in breakfast for the 7 days at $28 per day. Hard selling - not impressed after I’d traveled overseas to get there. I asked about tourist brochures & was told to go to level 1. Apart from the above, hotel was very comfortable, room was great, pool area was magnificent. Now that I know where to find it, I would stay there again.

Posted by , from Hobart, Australia on 19 Jul. 2018

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Comment from Hotel Management

27 Jul. 2018 by Julian Wipper

Hi Janine Thank you for taking your time off to give us your honest review. We hear your feedback. We have plans to include more clear hotel signages around the mall to better direct our guests to the hotel. We will also inform the team about the hard selling issue that you have brought up. Please be assured that your valued feedback will help us move forward in terms of facilities as well as services. My team and I look forward to your next stay with us. Have a great week ahead. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

4 out of 5

Central to most attractions

Good hotel, room was small but I was only there for sleeping, a little rundown but otherwise a nice hotel in a great location. The rooftop bar and pool is wonderful with a great chill atmosphere. A train station is directly below the hotel which is convenient and plenty of food places around. I would stay here again.

Posted by , from Australia on 20 May 2018

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Comment from Hotel Management

31 May 2018 by Hervé Duboscq

Hi Jen Thank you for the wonderful review. We are so glad to hear that you enjoyed your overall stay with us. Indeed, our award-winning rooftop infinity pool is the best part of our hotel and also the best one that you can find in the city. It is an urban oasis in the midst of the busy Orchard Road and it also has breath-taking views of the city which makes it the perfect place to take stunning social media worthy photos. Do check out our new Shangri-La Application on your smartphone devices for your next stay with us as you will be able to do a mobile check-in and check-out which is very efficient. My team and I look forward to your next stay with us. Have a great week ahead. Best Regards, HervéDuboscq, General Manager Hotel Jen Orchardgateway Singapore

5 out of 5

Great location

The pool area was fantastic, haven’t Been swimming for about 20years but was very tempting went and bought bathers and enjoyed it. Loved the club lounge , the staff were wonderful. Xx

Posted by , from retired on 2 May 2018

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Comment from Hotel Management

31 May 2018 by Hervé Duboscq

Hi Gen Thank you for the fantastic review. We are so delighted to hear that you have enjoyed the facilities and services provided by us. Indeed, our Club Lounge is amazing as it provides a more exclusive service with personalized check-in, intimate breakfast as well as happy hour with free-flow alcoholic drinks. My team and I look forward to your next stay with us. Have a great week ahead. Best Regards, Hervé Duboscq, General Manager Hotel Jen Orchardgateway Singapore

About the Hotel Jen Orchardgateway Singapore by Shangri-La

Location 277 Orchard Road, Singapore, 238858

Property Features

Hotel Jen Orchardgateway Singapore by Shangri-La offers its guests an outdoor pool, a 24-hour health club, and a spa tub. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 452 square feet (42 square metres) and includes conference rooms. A rooftop terrace, tour or ticket assistance, and vending machine are also featured at the business-friendly Hotel Jen Orchardgateway Singapore by Shangri-La. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Singapore hotel.

  • 499 guestrooms or units
  • 10 levels
  • 2 bars or lounges
  • 452 sq ft of conference space
  • 42 sq. m of conference space
  • Dining venue
  • Bar by the pool
  • Coffee shop
  • Childcare (surcharge)
  • Terrace on the roof
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Computer for guest use
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Singapore (SIN-Changi) (24 km / 14.9 mi)
  • Metro station: Somerset Station (0.1 km / 0.1 mi)
  • Parking: Free self parking

Room Amenities

Hotel Jen Orchardgateway Singapore by Shangri-La offers 499 forms of air-conditioned accommodation with laptop-compatible safes and complimentary bottles of water. 40-inch Flat-screen televisions come with cable channels. Bathrooms include a complimentary bathrobe, complimentary slippers, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Makan at Jen – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.

Bay Watch at Jen – This poolside rooftop bar only serves light fare.

Lounge at Jen – On-site bar.

Late-night fare is available from 24-hour room service.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour health club.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM

Special check-in instructions:

Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for SGD 105.93 per night.
  • Free cribs (infant beds)!

Pets

  • Pets and service animals are not allowed at Hotel Jen Orchardgateway Singapore by Shangri-La

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No pets or service animals allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: SGD 35.31 for adults and SGD 17.66 for children (approximately)
  • Rollaway bed fee: SGD 105.93 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Jen Orchardgateway Singapore
  • Hotel Jen Orchardgateway
  • Jen Orchardgateway Singapore
  • Jen Orchardgateway

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.