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3.6 out of 5

"Very simple/basic accommodation. Great staff!!! Ok for cheap stop over night. " More

By a verified traveller on Fri 11 Oct 2019

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Hotel Description

Hotel Chancellor@Orchard puts you in the heart of Singapore, steps from Orchard Road and within a 10-minute stroll of Plaza Singapura. Highlights at this hotel include a restaurant and an outdoor swimming pool.

All 488 soundproofed rooms feature LED TVs with cable channels, and you can enjoy free WiFi, coffee/tea makers, and safes. Additionally, room service, desks, and free toiletries are available.

The restaurant, Bistro@Chancellor, is open for breakfast, lunch, and dinner. Added amenities include free WiFi in public areas, a kids' swimming pool, and laundry facilities. Buffet breakfast is available daily between 7 AM and 10 AM. There's also the convenience of self parking.

Attractions within a 10-minute walk of this 3.5-star Orchard hotel include Takashimaya Shopping Centre and The Paragon.

Deluxe Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Premier Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Chancellor@Orchard ratings based on 17 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Chancellor@Orchard

Everyone (14) Students (1) Family (2)
3 out of 5
Very simple/basic accommodation. Great staff!!! Ok for cheap stop over night.

Posted by on 11 Oct. 2019

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Comment from Hotel Management

12 Oct. 2019 by CK Lim

Dear Sir/Mdm Greetings from Hotel Chancellor @ Orchard Thank you for staying with us. Have a nice day Your Sincerely Wilson Lim Hotel Manager

2 out of 5
The service in the bistro was utterly terrible. It was during published open hours. There were two wait staff on duty and no patrons. I was starving and ordered a chicken sandwich from the published menu. Thirty minutes later, both the wait staff had left and I still had had no sandwich, though the restaurant's published openi hours still had a half-hour to run. Pathetic. I let the bistro manager have a piece of my mind at breakfast thevnext day.

Posted by on 29 Sep. 2019

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Comment from Hotel Management

30 Sep. 2019 by Wilson Lim

Dear Sir/Mdm Greetings from Hotel Chancellor @ Orchard Thank you for staying with us and your feedback will be seriously looking into it. Best Regards Wilson Lim Hotel Manager

3 out of 5
The noodles n chips were welcome at breakfast. The foyer always smelled like (stongly) like toilet spray. Not very nice.

Posted by on 18 Sep. 2018

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4 out of 5
Pros: The staff were all lovely, friendly and very helpful
Cons: The bathrooms really need an upgrade. Getting in and out of the bath to have a shower was hazardous.
Location: I liked the fact that the hotel is so close to the main shopping area on Orchard Road and a 10 minute walk to the nearby MRT station at Dhoby Ghaunt
Great stay. Very close to the main shopping areas on Orchard Road, with the MRT nearby as well.

Posted by , from Australia on 4 Aug. 2018

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4 out of 5
Clean,close to shops, trains, good food nice rooms

Posted by , from Newcastle Austraila on 14 Jul. 2018

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5 out of 5

Problem free hotel

No problems staying here...very convenient with orchard road shopping very close by. The lady behind the front desk extremely helpful and kind.

Posted by on 30 May 2018

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4 out of 5
Clean and close to Orchard Road and convenient stores. Breakfast catered more to Asian taste, but we enjoyed Continental breakfast, we would stay there again.

Posted by on 7 May 2018

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Comment from Hotel Management

17 May 2018 by Danny

Thank you for your feedback.

1 out of 5

Do not stay here.

Room smelt of dead air and thick, dank, mold, Manager would not leave the desk to inspect room and address my concerns (After requesting another room). He also failed to check me out of the hotel before staying a single night. Waiting on refund. If your health is important to you do not stay here.

Posted by , from Sydney on 13 Feb. 2018

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5 out of 5

Excellent location.

Pros: Location
Cons: Include breakfast in the price
Nice place to stay in Singapore, reception staff very friendly, pretty clean and decent size rooms. So close to transport bus/train.

Posted by , from Australia on 4 Dec. 2017

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4 out of 5
Clean room. Reception friendly. Following can be improved -check in takes too long even though I was the only person; took a long time to deliver toilet paper. The hotel only provides a roll.

Posted by , from perth on 7 Oct. 2017

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About the Hotel Chancellor@Orchard

Location 28 Cavenagh Road, Singapore, 229635

Property Features

There's a restaurant on site. Public spaces have free WiFi. Hotel Chancellor@Orchard offers its guests an outdoor pool and a children's pool. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Hotel Chancellor@Orchard. For a fee, parking is available. Smoking is allowed in designated areas at this 3.5-star Singapore hotel.

  • 488 guestrooms or units
  • 4 conference rooms
  • Dining venue
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Playground on site
  • Refrigerator (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Changi Airport (SIN) (21.5 km / 13.4 mi)
  • Metro station: Somerset Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Chancellor@Orchard offers 488 air-conditioned accommodations with safes and coffee/tea makers. 32-inch LED televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and refrigerators can be requested.

  • In-room dining
  • LED television
  • Cable channels
  • Refrigerator available
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Safe
  • Toiletries (free)
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.

Bistro@Chancellor - This restaurant serves breakfast, lunch, and dinner.

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for SGD $30 per night.

Pet Policy

  • Pets and service animals are not allowed at Hotel Chancellor@Orchard

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Service animals not allowed
  • Debit cards not accepted
  • Staffed front desk

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: SGD 50.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: SGD 20 for adults and SGD 15 for children (approximately)
  • Self parking fee: SGD 10 per day
  • Crib (infant bed) fee: SGD $30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Chancellor@Orchard Singapore
  • Hotel Chancellor@Orchard
  • Chancellor@Orchard Singapore
  • Chancellor@Orchard
  • Hotel Chancellor@Orchard Hotel
  • Hotel Chancellor@Orchard Singapore
  • Hotel Chancellor@Orchard Hotel Singapore

You should know

  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.